Director of Operations, London

Our client, one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia), is seeking a Director of Operations for one of its London Hotels.

This opportunity is viewed as a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability, with regards to all operational departments and in addition will support the  the General Manager with Sales, Revenue and HR.

Candidates should possess the following attributes:

  • Excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the hotel
  • A strong leader who has empathy and an ability to motivate and mentor others to deliver the agreed strategy and desired outcomes within allocated time frames
  • Be a self-starter and have the ability to establish a process for activities that lead to the implementation of the agreed strategy, systems, procedures or outcomes
  • Ability to take initiative to identify, prioritise and implement actions required to completion and ensure deadlines are met. Ability to work well under pressure and effectively handle multiple and concurrent demands
  • Possession of strong analytical skills and the ability to communicate the results clearly

In Summary:

The successful candidate will need to be a balanced, experienced HOD with internationally branded hotels who has knowledge of rooms. This person will need to be a strong leader who will direct the team from the front and drive the same engagement from the entire hotel team. With a passion for attention to detail they will deliver the hotel at its very best, day in, day out, without exception. The successful individual will be target driven, working to achieving and exceeding the set KPO’s.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1187

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

Commercial Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a newly created role due to the company’s expansion. It represents an exciting opportunity to join a company during a time of change and growth. The role will allow the successful candidate to take on a senior level role within a highly international and experienced leadership team, taking ownership of the revenue and distribution functions across a number of hotels in the portfolio, improving the profitability of the business.

The successful individual will work in a fast paced and dynamic environment, taking ownership for optimising revenue performance for both directly managed and 3rd party managed international hotel groups.

The position is based in London.

Essential skills and qualifications

  • Proven experience driving commercial performance across a portfolio of hotels
  • Experience in E-commerce and distribution is essential
  • Detailed understanding of booking channels and experience of managing channel mix to an optimum level e.g. Direct/Brand.com/GDS/OTA’s etc.
  • Experience in a non-branded environment would be an advantage
  • Experience in launching a non-branded hotel and setting up the associated systems would be very helpful
  • Strong leader able to deliver on the agreed strategy and improvements across the business
  • Ability to manage upwards
  • Ability in setting strategies and experience in deploying/monitoring/amending them in the business

 

Cluster Revenue Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here.

We have a fantastic opportunity for a Cluster Revenue Manager to manage properties within central London.

The Cluster Revenue Manager will be a strong, commercially driven and analytical manager, focussed on driving the rate and mix strategy to outperform the market. Responsibilities will include overseeing revenue performance through the leadership of commercial and weekly strategy meetings, ensuring that the hotel sales and reservations  teams are aligned with the group objectives in order to achieve overall business results.

This is truly a great opportunity to join very successful management company known for its successes throughout Europe.

Essential skills and qualifications

  •  Minimum of 2-3 years’ experience as a Revenue Manager within an international branded hotel group) and with city centre location with varying competitors, preferable a cluster experience
  • Strong analytical skills to understand key business indicators and competitive trends
  • Ability in setting strategies and experience in deploying/monitoring/amending them in the business
  • Detailed understanding of booking channels and experience of managing channel mix to an optimum level e.g. Direct/Brand.com/GDS/OTA’s etc.
  • Experience in managing a third party digital marketing service provider
  • A positive, motivated and hands-on approach to running a team
  • Comprehensive understanding of RGI reports and mechanics

 

 

GM of award winning hotel and new build

This job opening has now been filled. Please check our latest job opportunities here

A small but growing hotel group approached Madison Mayfair to fill a critical role: a GM who would take over an award winning hotel in need of some TLC, but who would then go on to open an exciting new development in the heart of London. Our client is delighted with their new GM, and our candidate is excited about the role they will play in this group’s ongoing success.

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