Operations Director, South West London

Our client is a hotel resort based in South West London, that offers elegant hotel accommodation leading leisure facilities and  meeting and event space.

They are now seeking to hire an experienced Operations Director, who will be responsible for the seamless running of the resort, and delivering the standards expected of this prestigious venue. Reporting directly to the Managing Director, the Operations Director will oversee the day to day running and strategic planning of the hotel (front office and housekeeping), food and beverage outlets, and event operations.

Direct reports for this position will include:

  • Food & Beverage Director
  • Events Operations Manager
  • Head Housekeeper
  • Facilities Manager
  • Hotel Reception Manager

Candidate requirements:

  • Strong commercial, operational and financial acumen. Experienced in setting and managing budgets, revenue proposals and forecasting results
  • Experienced in Food & Beverage Operations
  • Experienced in Rooms Division
  • Experienced in Facilities Management
  • In-depth knowledge of the hotel, leisure and service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
  • Accountable and resilient, with the ability to work under pressure
  • A degree or diploma in Hotel/ Club Management or equivalent

It would also be an advantage for candidates to have knowledge of hotel property management systems.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

 

Head of Commercial Operations, London

Our client is a specialist European hotel investment vehicle and owns one of the best quality hotel portfolios in Europe. They now have a fantastic opportunity for a Head of Commercial Operations to join their team based in London.

Reporting to the Director of Asset Management & Operations, the role of Head of Commercial Operations will be responsible for the oversight of the operational revenue, group, reservations, sales, and marketing teams for the entire franchised portfolio of hotels working together with the property level operations team and other executives in the organization.

Candidate requirements:

  • Strong communicator, with the capacity to influence and challenge hotel management whilst also offering commercial, revenue, marketing and distribution support and guidance.
  • Strategic leader, with the overall vision of the growth potential of the business.
  • Operational expert, able to develop and update financial processes and controls, models, analytics, and reporting whilst maintaining focus on the day-to-day performance of the hotels.
  • Constant attention to detail, whilst not losing sight of the overall goals.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Director of Marketing, London/Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity for a strong Marketeer to be the Director of Marketing of one of the most forward thinking Private Equity Groups in Europe.

One of the most exciting projects for the new Director of Marketing  will be to focus on the rebranding and repositioning and launch of the lifestyle boutique hotels within the Group.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of these highly anticipated hotel rebranding and launches. This is an exciting and challenging opportunity for a passionate Director Marketing  who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven marketing department with the objective to create a process driven marketing department.

The role has been developed because of significant growth, and expansion plans, as well as the anticipated need to provide a high level of support to the rebranding, repositioning and launch of new hotel openings within the group.

The successful candidate will be a dynamic and results orientated individual who is intelligent, persuasive, forward thinking, and above all, able to demonstrate excellent marketing & leadership skills. Working with the VP Commercial the Director of Marketing will develop strategic marketing, advertising, media, PR, and internal communications plans designed to raise brand awareness and in turn drive Hotel revenue.

In addition to at least five years industry experience, the candidate must have held a leadership position in a well-established company and be able to demonstrate a track record of sustained success. A sound knowledge of marketing disciplines is essential; as is a broad understanding of, data management, DM, and CRM. A strong appreciation for the sales function with a focus on meeting client needs through outstanding service is also required.

Key skills and qualifications 

  • Comfortable and confident in taking the marketing lead and managing external creative and PR agencies
  • Strong commercial acumen.
  • Experience in managing budgets, revenue proposals and forecasting results
  • A creative thoughtful leader who can influence
  • In-depth knowledge of the hotel / leisure / service sector.
  • Strong leadership skills to effectively manage and motivate external suppliers to be creative and effective whilst understanding a clear ROI
  • Accountable and resilient.
  • Ability to work under pressure.
  • Computer savvy specifically as it relates to Excel, PowerPoint
  • Excellent verbal and written communications and presentation skills
  • Self-motivated, hardworking, and possessing excellent leadership skills.
  • Believe in teamwork, outgoings, dynamic, innovative, and loyal

 Essential skills and qualifications

  •  An experienced Marketeer with experience of rebranding, repositioning, and launching hotels with lifestyle and on trend hotels
  • A Marketeer with a history of managing external agencies
  • Current or previous experience working in UK
  • Fluent in English
  • Proven history setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects and hotel openings

Highly desirable skills and qualifications

  • Previous career experience working in the London/Paris market
  • Previous experience working with international hotel brands
  • Experience managing the complexity of the entire marketing mix
  • Experience with lifestyle hotels
  • Fluent in French

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

Cluster Revenue Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately-held hospitality organisations in the world, with in the region of 500 hotels across three continents.

They are now seeking to hire a Cluster Revenue Manager to oversee 2 of their hotel properties based in London.

Reporting directly to General Manager, the primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.  Monitor competitive analysis. This is a challenging position within the commercial team. As well as being responsible for managing at least 2 hotels directly the successful candidate will also oversee the reservations teams on property.

Essential skills and qualifications

  • Must be proficient in writing, speaking and negotiating in English and local language
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Team player – with a sense of humour even in the face of adversity!

Highly desirable skills and qualifications

  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work related experience
  • Ideally you will have a with 3+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180.

General Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Project Associate – Madison Mayfair, London

Do you have excellent people skills, along with experience working in hotels? Have you considered a career in recruitment?

Madison Mayfair is a boutique hospitality recruitment company, recruiting at senior levels within international hospitality – across operational and commercial disciplines, covering roles throughout EMEA and the UK.

As the market opens up, we are seeking to recruit a new member to our specialist team.

The Project Associate role will be responsible for managing the recruitment process for our key clients – from sourcing candidates, interviewing and managing the process towards each job offer!

We are seeking candidates who are proactive critical thinkers, with the capacity to complete detailed research. Attention to detail is important, as is being able to manage multiple projects.

In return, we offer a strong base salary along with realistic commission and bonus payments – based on both individual and company performance.

Our offices are very close to Victoria station, with on-site cafe, gym and co-working areas.

If you would like to discuss this role, please share your CV with chris@fmrecruitment.co.uk and we’d be pleased to have an initial conversation.

Commercial Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a newly created role due to the company’s expansion. It represents an exciting opportunity to join a company during a time of change and growth. The role will allow the successful candidate to take on a senior level role within a highly international and experienced leadership team, taking ownership of the revenue and distribution functions across a number of hotels in the portfolio, improving the profitability of the business.

The successful individual will work in a fast paced and dynamic environment, taking ownership for optimising revenue performance for both directly managed and 3rd party managed international hotel groups.

The position is based in London.

Essential skills and qualifications

  • Proven experience driving commercial performance across a portfolio of hotels
  • Experience in E-commerce and distribution is essential
  • Detailed understanding of booking channels and experience of managing channel mix to an optimum level e.g. Direct/Brand.com/GDS/OTA’s etc.
  • Experience in a non-branded environment would be an advantage
  • Experience in launching a non-branded hotel and setting up the associated systems would be very helpful
  • Strong leader able to deliver on the agreed strategy and improvements across the business
  • Ability to manage upwards
  • Ability in setting strategies and experience in deploying/monitoring/amending them in the business

 

Cluster Revenue Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here.

We have a fantastic opportunity for a Cluster Revenue Manager to manage properties within central London.

The Cluster Revenue Manager will be a strong, commercially driven and analytical manager, focussed on driving the rate and mix strategy to outperform the market. Responsibilities will include overseeing revenue performance through the leadership of commercial and weekly strategy meetings, ensuring that the hotel sales and reservations  teams are aligned with the group objectives in order to achieve overall business results.

This is truly a great opportunity to join very successful management company known for its successes throughout Europe.

Essential skills and qualifications

  •  Minimum of 2-3 years’ experience as a Revenue Manager within an international branded hotel group) and with city centre location with varying competitors, preferable a cluster experience
  • Strong analytical skills to understand key business indicators and competitive trends
  • Ability in setting strategies and experience in deploying/monitoring/amending them in the business
  • Detailed understanding of booking channels and experience of managing channel mix to an optimum level e.g. Direct/Brand.com/GDS/OTA’s etc.
  • Experience in managing a third party digital marketing service provider
  • A positive, motivated and hands-on approach to running a team
  • Comprehensive understanding of RGI reports and mechanics

 

 

GM of award winning hotel and new build

This job opening has now been filled. Please check our latest job opportunities here

A small but growing hotel group approached Madison Mayfair to fill a critical role: a GM who would take over an award winning hotel in need of some TLC, but who would then go on to open an exciting new development in the heart of London. Our client is delighted with their new GM, and our candidate is excited about the role they will play in this group’s ongoing success.

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