General Manager, Luxury Mayfair Hotel, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a superb opportunity for a General Manager to head up a luxury property situated in St James’s, Mayfair. This hotel is one of the finest luxury hotels in London and is considered to be a real jewel amongst its contemporaries.

We are seeking on behalf of our client a highly polished individual who has either current experience as a Hotel Manager or has recently been a General Manager in a luxury hotel environment within central London. Delivering the ultimate in luxury guest experience, this individual needs to be a true hotelier who will possess exceptional leadership skills with a track record of building and motivating high-performing teams.

With a requirement for strong business acumen and the ability to drive financial success while maintaining uncompromising quality, the successful candidate should have impeccable attention to detail and a commitment to excellence in every aspect of guest service.

Along with excellent communication and interpersonal skills, the ability to cultivate relationships at all levels, the General Manager should have exceptional knowledge of the London market with knowledge of the US market.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1166

Luxury Global Sales Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Exciting opportunity for a Global Sales Director to join our client, who is the operator of an international hotel management company.

With a portfolio of properties in Asia Pacific, Africa, Middle East and the Indian Ocean this is a fabulous role for someone who is passionate about hospitality and loves to travel.

Based in London,  they are looking for someone who can:

  • Develop and manage the high-end segment of the company
  • Foster lasting relationships with luxury travel agencies
  • Drive brand awareness in the luxury segment
  • Increase the market share in the luxury world by driving sales
  • Investigate and initiate potential brand partnerships
  • Attend events in the high-end luxury market.
  • Expand the company’s presence in the global Consortia’s
  • Develop closed partnerships with the global luxury networks

Key Skills:

  • Fluent in English (an understanding of French, German, Italian or Russian is a plus)
  • Great communicator in person and on Social Media
  • Excellent writing skills
  • Proven track record in the luxury field
  • A solid network in luxury travel, and hospitality
  • Previously held a position of seniority, able to establish credibility and build department accountability

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

Director of Sales, London West End – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an exciting role for a Director of Sales to join our client, who is in the process of rebranding and relaunching one of their high profile properties in central London.

This is a fantastic opportunity to reposition the hotel within the upper/ upscale market and could be a stepping stone to a cluster position within  the group. Although there is an existing client base the hotel is looking for new market streams and the Director of Sales will be instrumental in achieving this.

Candidate Requirements:

  • An experienced DOS, preferably with a lifestyle background
  • Ability to perform critical analysis
  • Extensive knowledge of sales  procedures and negotiating procedures associated with the hotel industry
  • Excellent spoken and presentation skills
  • Ability to work effectively both independently and as a team
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints

Interested? – if so please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Hotel Asset Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client based in London, is seeking to hire an Asset Manager who will become an integral part of their esteemed real estate hospitality investment platform.

Position Overview:

As Asset Manager, you will oversee the financial, operational, and strategic aspects of the company’s hotel portfolio taking full responsibility for driving performance and maximising the financial performance per hotel.  The successful individual will be experienced working in a fast paced and dynamic environment and demonstrate the ability to take ownership for optimising financial performance  ensuring they align with the company’s investment objectives. They will also play a pivotal role in driving revenue growth, optimizing profitability, and enhancing the overall value of the hotel portfolio.

Key Responsibilities:

  • Manage a portfolio of hotels and maximise the value of the assets whiles insuring conformance and established standards and the Company’s investment objectives
  • Proactively identify and communicate value enhancement opportunities within the portfolio investment return of each hotel
  • Conduct regular site visits on an as-need basis to evaluate physical condition of properties, property management, property marketability and management plan
  • Constantly examine and monitor the operating performance of the assets to ensure maximum return on investment in each asset is attained
  • Evaluate annual business plans and capital plans. Oversee execution on plans throughout the year and monitor capital expenditure at each hotel to include routine capital expenditures, major renovations and new development
  • Utilise research, industry analysis/benchmarking, financial analysis and computer modelling fundamentals to analyse operations, financial reports, annual business plans and long terms strategic plans
  • Acquire and maintain strong local market knowledge of hotel location, product positioning, competition, supply and demand
  • Proactively identify and resolve ownership issues to maintain the integrity of the assets
  • Prepare quarterly investment performance reports
  • Ensure compliance with legal, regulatory, and brand standards in all operations.

Candidate Requirements:

  • Comfortable with oversight of hotel operations and be familiar with hotel capital investment challenges
  • Highly developed analytical, financial and communication and coordination skills are critical to the role
  • Experience in finance, revenue maximisation, strategic planning, budgeting, forecasting, administration and operations
  • Combination of entrepreneurial drive, management diligence and investment expertise
  • Excellent language skills in English, both verbal and written
  • Excellent communicator with the ability to present up and down the organisational chart
  • Self-motivated, well-organised, competitive and results driven
  • Mature and driven with a track record of getting things done
  • Previous experience working with international hotel brands

For more information or ro apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

 

 

 

Cluster Director of Sales, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are looking for a Cluster Director of Sales for three London based properties, owned and managed by a growing hotel group. One of the properties is currently going through repositioning and rebranding and one is due to open in Q2 2024.

This is a strategic role for an experienced Corporate Sales leader, who  will be responsible for devising the sales strategy through leadership to maximise the sales potential and achieving revenue budgets to include bedrooms, bar & restaurant as relevant key revenue channels for the hotels focusing in particular on the corporate and transient business.

Candidate Requirements:

  • Commercial acumen with experience dealing with a wide range of customer segments
  • Corporate Sales experience in London
  • Capable of operating in a multi site sales role
  • Excellent communication skills
  • Collaborative; with a strength at building and nurturing relationships internally and externally
  • Hands on, enjoys spending time at hotel level working with teams
  • Strategic in approach
  • Direct / Exposed to the development of a sales plan
  • Experience working for high quality hotels / rate driven environment

If this sounds like your next step, please get in touch with Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Due to the high volume of applications that we are experiencing, we will only respond to relevant candidates for this role.

Human Resources Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately-held hospitality organizations in the world and has an ownership interest in and operates over 500 hotels across four continents.  Having formed strategic alliances with many of the world’s largest hotel brands they have a diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, boutique hotels and high-end luxury hotels.

They now seek to hire a Human Resources Manager who will be responsible for developing, implementing, and managing HR policies, procedures, and programs to ensure compliance with legal requirements and best practices for the 50 members of staff based at their corporate office. This role will play a critical part in maintaining a fair and inclusive work environment while supporting the organisation’s strategic goals.

Based in South West London and reporting the Executive VP they will also have key responsibility for:

  • Policy Development and Implementation
  • Legal Compliance
  • Employee Relations
  • Training and Development
  • Documentation and Recordkeeping
  • Compliance Audits
  • General Office Administration

Candidate Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred)
  • Experience in Human Resources, with a focus on policy and procedure development
  • Advanced knowledge of MS Office
  • Thorough understanding of employment laws and regulations
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • HR certification (e.g. CIPD) is a plus

For more information or to apply, please contact Tairona at mm@madisonmayfair.com or call on +44 208 600 1164

Deputy GM – London West End – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and have formed strategic alliances with many of the world’s largest hotel brands.

They now have an opportunity at one of their hotels based in the West End of London for a Deputy General Manager to join the team. This position of Deputy GM is a potential gateway to more senior leadership roles and if the candidate demonstrates that they have high potential will receive targeted mentorship and coaching. This is viewed as a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability, with regards to all operational departments and then supporting the General Manager with Sales, Revenue and HR.

This is an opportunity to join an entrepreneurial company that is known for its successes throughout Europe and to be part of driving the continued strive for exceptional service and increasing profitability.

Candidate requirements

  • Experienced HOD, who also has experience working for branded hotels
  • Experience leading a department (preferably Rooms Division)
  • Good knowledge of Health & Safety is essential
  • Strong leader who will direct the team from the front and drive the same engagement from the entire hotel team
  • Passion and attention to detail
  • Target driven
  • Pre-opening/reopening experience would be preferred by not essential
  • Excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the hotel and upwards to other key stakeholders
  • Strong analytical skills and the ability to communicate the results clearly, either through monthly performance reports or any other ad hoc financial analysis requested by the stakeholders

To apply, please contact Mara at mm@madisonmayfair.com

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

 

 

Hotel Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

A fantastic opportunity exists for a Hotel Manager to join the team at a luxurious lifestyle hotel situated in the West End of London.

The primary function of the role will be to support the General Manager in providing leadership across all areas of the hotel. The ideal candidate should be able to demonstrate an entrepreneurial spirit and solution focused approach to managing the business and showcasing our client’s values by leading by example.

Candidate requirements

  • Minimum 3 years’ experience as a member of the Executive Team within the luxury market of the hotel industry
  • Strong understanding of forecasting, budgeting, scheduling, productivity, inventory controls, P&L analysis
  • Excellent knowledge of Opera, Fourth Hospitality and Microsoft Office
  • Possess exceptional understanding of hotel operations
  • Ability to communicate clearly, prompt, and accurately. With strong written, oral, and interpersonal communication skills in English and able to interact effectively with people at all levels of the organisation
  • Excellent organizational skills able to multi-task
  • Able to work on one’s own initiative, whether independently and as part of a team. A good collaborator

A full position description will be shared during the application process.

To apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

 

 

 

 

Operations Director, South West London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a hotel resort based in South West London, that offers elegant hotel accommodation leading leisure facilities and  meeting and event space.

They are now seeking to hire an experienced Operations Director, who will be responsible for the seamless running of the resort, and delivering the standards expected of this prestigious venue. Reporting directly to the Managing Director, the Operations Director will oversee the day to day running and strategic planning of the hotel (front office and housekeeping), food and beverage outlets, and event operations.

Direct reports for this position will include:

  • Food & Beverage Director
  • Events Operations Manager
  • Head Housekeeper
  • Facilities Manager
  • Hotel Reception Manager

Candidate requirements:

  • Strong commercial, operational and financial acumen. Experienced in setting and managing budgets, revenue proposals and forecasting results
  • Experienced in Food & Beverage Operations
  • Experienced in Rooms Division
  • Experienced in Facilities Management
  • In-depth knowledge of the hotel, leisure and service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
  • Accountable and resilient, with the ability to work under pressure
  • A degree or diploma in Hotel/ Club Management or equivalent

It would also be an advantage for candidates to have knowledge of hotel property management systems.

 

 

 

Director of Marketing, London/Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity for a strong Marketeer to be the Director of Marketing of one of the most forward thinking Private Equity Groups in Europe.

One of the most exciting projects for the new Director of Marketing  will be to focus on the rebranding and repositioning and launch of the lifestyle boutique hotels within the Group.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of these highly anticipated hotel rebranding and launches. This is an exciting and challenging opportunity for a passionate Director Marketing  who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven marketing department with the objective to create a process driven marketing department.

The role has been developed because of significant growth, and expansion plans, as well as the anticipated need to provide a high level of support to the rebranding, repositioning and launch of new hotel openings within the group.

The successful candidate will be a dynamic and results orientated individual who is intelligent, persuasive, forward thinking, and above all, able to demonstrate excellent marketing & leadership skills. Working with the VP Commercial the Director of Marketing will develop strategic marketing, advertising, media, PR, and internal communications plans designed to raise brand awareness and in turn drive Hotel revenue.

In addition to at least five years industry experience, the candidate must have held a leadership position in a well-established company and be able to demonstrate a track record of sustained success. A sound knowledge of marketing disciplines is essential; as is a broad understanding of, data management, DM, and CRM. A strong appreciation for the sales function with a focus on meeting client needs through outstanding service is also required.

Key skills and qualifications 

  • Comfortable and confident in taking the marketing lead and managing external creative and PR agencies
  • Strong commercial acumen.
  • Experience in managing budgets, revenue proposals and forecasting results
  • A creative thoughtful leader who can influence
  • In-depth knowledge of the hotel / leisure / service sector.
  • Strong leadership skills to effectively manage and motivate external suppliers to be creative and effective whilst understanding a clear ROI
  • Accountable and resilient.
  • Ability to work under pressure.
  • Computer savvy specifically as it relates to Excel, PowerPoint
  • Excellent verbal and written communications and presentation skills
  • Self-motivated, hardworking, and possessing excellent leadership skills.
  • Believe in teamwork, outgoings, dynamic, innovative, and loyal

 Essential skills and qualifications

  •  An experienced Marketeer with experience of rebranding, repositioning, and launching hotels with lifestyle and on trend hotels
  • A Marketeer with a history of managing external agencies
  • Current or previous experience working in UK
  • Fluent in English
  • Proven history setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects and hotel openings

Highly desirable skills and qualifications

  • Previous career experience working in the London/Paris market
  • Previous experience working with international hotel brands
  • Experience managing the complexity of the entire marketing mix
  • Experience with lifestyle hotels
  • Fluent in French

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

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