Director of Operations – Zurich

June 12, 2024 Author: Katherine Wyles

Working with our Swiss recruitment partner, we are looking for an experienced Director of Operations to be based in our client’s hotel in Zurich.

Reporting to the General Manager, the successful candidate will be responsible for the planning, organization and management of the operational departments of Front Office, F&B Service, Kitchen and HSK (Outsourced Partner) through communication, coordination and cooperation between the departments.

Main responsibilities will include:

  • Operational Leadership
  • Strategic Management
  • Budgeting and Financial Management
  • Team Development and Leadership
  • Guest Experience
  • Quality Assurance
  • Communication and Coordination

Candidate Requirements:

  • A degree or diploma in Hotel Management or a related field
  • Experience in international Hotel chain hotels
  • Strong commercial acumen, preferably with experience as Food and Beverage Manager and/or Rooms Management
  • Passion for interacting with guests
  • Familiarity with 4 or 5-star standards
  • Experience in managing budgets, revenue proposals, and forecasting results
  • Strong leadership skills to effectively manage and motivate the team to achieve high performance and exceed targets
  • Exceptional communication and interpersonal skills
  • Fluent German and English. Proficiency in multiple languages is considered a plus

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169