Director of Residences – Caribbean

Caribbean calling… we have a great opportunity for a Director of Residences to join the team based on one of the Caribbean’s most beautiful islands.

The role of Director of Residences is ultimately responsible for managing the team that looks after the Villas, Residences and Homeowner properties.

Properties are required to be kept and maintained in an excellent condition. Home owner satisfaction and maximum profitability will be the major objective of the role

Reporting to the Resort General Manager, the successful candidate will oversee:

Operations /Communications

  • Working closely with The Resort and Home Owners or their representatives and property managers in order to combine work on the Villas with maximum rental sales.
  • Providing regular communication with the Home Owners and The Resort to ensure all parties are informed of any work being done or issues within the homes which could affect sales and rental.
  • Keeping account of all expenditure related to the upkeep of the Villas/ residences including staffing and services, working within a budget to combine benefit of the homeowner and the resort.
  • Managing total care maintenance of all building on the property associated with specific homes including, landscaping, refuse removal, pest control, pool & exterior services, interior and exterior furniture maintenance and cleanliness.

Finance & Planning

  • Assisting in producing a budget for the  department with the Financial Controller and General Manager.
  • Implementing and suggesting systems that maximize the revenue from rentals and minimize costs in order to control and meet your budget.
  • Generating financial and achievement reports as required by management.
  • Implementation of daily, weekly and monthly projects to maintain equipment, cleanliness and standards. Planning should include phased maintenance projects over the summer months when rentals are at their lowest levels.

A full job description will be provided upon application.

Knowledge, Skills and Abilities

  • Diplomacy and discretion are required in communicating with high profile guests and homeowners
  • At least 10 years Luxury resort experience dealing with high profile guest and celebrities.
  • Bachelor’s /Master degree in  hotel operations/ Food and Beverages Services
  • Knowledge of project management practices, principles, techniques and tools
  • Capability in basic home maintenance including pool & garden maintenance, electrical and plumbing
  • Ability to work independently and in flexible hours
  • Being pro-active to identify potential issues before they arise
  • Basic accounting skills
  • Ability to fully comprehend legal documentation
  • Excellent fluency in written and spoken English
  • Computer literate
  • Public relations and interpersonal skills

For more information or to apply, please contact Andrea at fm@fmrecruitment.co.uk or call on +44 20 8600 1161

Director of Sales & Marketing – Milan

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands. One of their properties in Milan is now seeking to hire a Director of Sales & Marketing who will be responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Set in a commercial area of Milan, the hotel is situated 15 minutes’ drive from Milan Linate Airport and has close transport links to the centre of Milan for shopping and tourist attractions including the Piazza del Duomo and soaring Gothic Milan Cathedral. Featuring just over 400 rooms, the hotel also offers extensive meeting facilities (including an expo centre), a business centre, gymnasium and several dining options.

The main purpose of the role will be to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives.The DOSM will work closely with the brand and revenue management, to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Skills & Qualifications:

  • Current experience in leading the sales function with an international branded hotel group, in a city centre location with multiple competitors
  • Must be proficient in writing, speaking and negotiating in English and Italian
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of sales and revenue management
  • Ability to analyse data and establish appropriate action plans
  • Ability to prioritise tasks & to manage workload using own initiative
  • Ability to appreciate “the big picture”, whilst having a talent for detail in task approach, follow-up & completion
  • Excellent computer skills – sound knowledge of word processing, spreadsheet, database, presentation & software packages, email, internet & intranet systems
  • Ability to inspire confidence & gain credibility
  • High degree of personal loyalty & integrity
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at  mm@madisonmayfair.com or call on +44 208 600 1169

Human Resources Manager – South West London

Our client is one of the largest privately-held hospitality organizations in the world and has an ownership interest in and operates over 500 hotels across four continents.  Having formed strategic alliances with many of the world’s largest hotel brands they have a diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, boutique hotels and high-end luxury hotels.

They now seek to hire a Human Resources Manager who will be responsible for developing, implementing, and managing HR policies, procedures, and programs to ensure compliance with legal requirements and best practices for the 50 members of staff based at their corporate office. This role will play a critical part in maintaining a fair and inclusive work environment while supporting the organisation’s strategic goals.

Based in South West London and reporting the Executive VP they will also have key responsibility for:

  • Policy Development and Implementation
  • Legal Compliance
  • Employee Relations
  • Training and Development
  • Documentation and Recordkeeping
  • Compliance Audits
  • General Office Administration

Candidate Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred)
  • Experience in Human Resources, with a focus on policy and procedure development
  • Advanced knowledge of MS Office
  • Thorough understanding of employment laws and regulations
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • HR certification (e.g. CIPD) is a plus

For more information or to apply, please contact Tairona at mm@madisonmayfair.com or call on +44 208 600 1164

General Manager – Devon

Situated in rural Devon, our client is seeking an experienced and motivated General Manager who has a passion for creating exceptional guest experiences.

With accommodation featuring hotel bedrooms, cottages and lodges there is something here for everyone – and four legged friends are also most welcome. The property also features superb dining and leisure facilities ensuring an enjoyable time is had by all.

Role and Responsibilities:

As General Manager, you will be responsible for the overall management and operation of the hotel, ensuring that our guests are provided with a memorable and extraordinary stay. Your key responsibilities will include:

  • Leadership: Inspire, lead, and manage a diverse team of staff across various departments including front office, housekeeping, food and beverage, and events.
  • Guest Experience: Maintain the highest standards of guest service and satisfaction, consistently exceeding expectations to ensure repeat business and positive reviews.
  • Operations: Oversee all operational aspects of the hotel, including budgeting, revenue management, procurement, and maintenance to ensure smooth daily operations.
  • Marketing and Sales: Develop and implement strategies to drive revenue growth, including targeted marketing initiatives, partnerships, and innovative promotional activities.
  • Staff Development: Foster a positive work environment that encourages professional growth and development among staff members, ensuring a cohesive and motivated team.
  • Quality Assurance: Maintain and enhance the hotel’s reputation for excellence by ensuring the quality and consistency of services provided.
  • Compliance: Ensure compliance with all legal and safety regulations, as well as company policies and standards.
  • Relationship Building: Cultivate strong relationships with guests, suppliers, local businesses, and the community to enhance the hotel’s reputation and business opportunities.

Candidate Requirements:

  • Experienced General Manager with a proven track record of success in a leadership role.
  • Strong understanding of hotel operations, revenue management, and guest service standards.
  • Excellent communication, interpersonal, and leadership skills.
  • Financial acumen and experience in budgeting, cost control, and revenue optimization.
  • Ability to make quick decisions and solve problems in a fast-paced environment.
  • Proficiency in hotel management software and Microsoft Office suite.
  • A degree in Hospitality Management or a related field is preferred.
  • A passion for delivering exceptional guest experiences and an eye for detail.

The salary is commensurate with experience and our client is able to offer this role as a live-in position.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

 

General Manager – Rome

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a fantastic opportunity for a General Manager at one of their properties in the beautiful city of Rome.

The Role
This is an exciting and challenging position for a passionate and entrepreneurial General Manager who has the ability to drive business forwards and effectively lead the energetic and standards-driven team of this iconic property in the centre of Rome. Candidates should therefore possess hands-on and successful experience in managing all the key business functions required of a GM, including operations, finance, sales, revenue and e-commerce – all within an upscale/luxury branded environment.

This role would by nature suit a strong leader, who has excellent commercial acumen, a passion for exemplary service and will be someone who thrives working autonomously but in a collaborative way with the senior leadership team.

Candidate Requirements

  • A highly experienced General Manager with minimum 5 years’ experience as a General Manager in a luxury, 5star hotel
  • International brand experience
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Excellent organizational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated hands-on approach
  • Proven track record in client negotiations and account strategizing

Desirable skills and qualifications 

  • Previous experience working in Rome
  • Excellent presentation skills
  • Degree qualification

For more information or  to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Cluster Revenue Director – Paris

We have a new opening for Cluster Revenue Manager who will be required to oversee the revenue function of a few hotels within our clients’ portfolio.

Position overview:

  • Monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability
  • Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals
  • Provide analysis of events and activities and to project the effect of opportunities they create
  • Monitor competitive analysis
  • The Cluster Revenue Director will also be responsible for managing at least two hotels directly and overseeing the reservations teams on property
  • This is a highly strategic role where the successful candidate will have direct influence over the  dynamic pricing of the hotels
  • Some travel will be required

Candidate Requirements:

  • Must be proficient in writing, speaking, and negotiating in English and French
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Assertive attitude is a must
  • Decisive, able to make decisions, defend and implement their ideas
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Team player – with a sense of humour even in the face of adversity!

 Highly desirable skills and qualifications: 

  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work-related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Dual Property General Manager – Amsterdam

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

They now have an opening for a Dual Property General Manager to oversee the running of two hotels in the cosmopolitan city of Amsterdam.

With a combined total of over 440 rooms, this position is a senior leadership role and offers a fantastic opportunity to continue the success of the hotels in the city.

Position Overview:

  • To be responsible for the dynamic operations of the hotels
  • To ensure the hotel teams are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive profitability in the hotels through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To drive the combined revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • To lead and develop the hotel teams to deliver outstanding guest service
  • Deliver the annual budget through the agreed commercial strategies
  • Be a hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service

Candidate Requirements:

Essential skills and qualifications:

  • Diploma in Hotel Administration/Business Administration (recognized Hotel School)
  • General Management experience in internationally branded hotel
  • Must speak fluently and be able to write in English

Preferred skills and qualifications:

  • Bachelor’s degree in Hotel Administration or related discipline
  • General Management experience in a branded property
  • Dutch language conversational speaking level
  • Management experience in both Netherlands and other locations
  • MICE business experience
  • Experience to work in a shared service environment (Revenue, Finance, HR and S&M are shared service departments within the Company)

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, Luxury Hospitality Company – London

Our client has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

They are now seeking a General Manager for one of their new trains. This individual will be the face and character of the train, whilst delivering the vision of the company, driving the business forward and striving for excellence. The General Manager will also be responsible for providing strategic planning, efficient operations, and leadership for the train, ensuring that the service standards and profitability are maintained.

Responsibilities

The role will encompass the following areas:

  • Strategy & Brand
  • Marketing, Guest, and Public Relations
  • Financial

A full job description will be shared upon application, however, flexibility of the role is essential and you will be asked to carry out whatever duties best meet the needs of the guests.

Candidate Requirements:

  • Extensive knowledge and exposure to the luxury travel sector – both locally and internationally
  • Ability to interact and build relationships with the local community and returning guests
  • Ability/experience to create new excursions and activities for the guests. Experience of consistently driving Excellence and reaching LQA targets
  • Proud Custodian of Culture & Product – fits with the product positioning, infrastructure, and locally connected (or able to do so)
  • A pioneering mindset, looking to improve one’s-self and the property
  • Striving for Excellence with an ability to translate manifestos into reality and to create innovative concepts as property differentiators

Essential Skills and Qualifications:

  • Relevant senior level experience within the luxury hospitality industry
  • Fluent English speaker
  • Experience with working and developing local talent
  • An impeccable eye for detail with an unswerving approach to standards in order to consistently reach Excellence
  • Financial acumen and commercially focused
  • Ability to manage operations in multiple locations
  • Excellent (both verbal and written) communication and interpersonal skills

Highly Desirable Skills and Qualifications:

  • Knowledge of culinary arts
  • A business and/or hospitality related qualification (BA/MBA)

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

 

 

 

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