Senior Sales Manager EMEA – London

Our client, a global leader in luxury hospitality, renowned for their prestigious hotels, train services, and river cruises, is seeking an experienced and dynamic Senior Sales Manager to join their Sales Team in London.

This role offers a hybrid working model, combining the best of both worlds—three days in the office and two days from home.

About the Role

Reporting to the Divisional Director of Sales, you will play a pivotal role in shaping and implementing both short-term and long-term sales strategies across the EMEA region, in alignment with the company’s vision and commercial objectives. The geographical areas of responsibility may evolve with the business’s needs, requiring flexibility and a strategic mindset.

You will be entrusted with managing specialist rail and cruise trade accounts, directing the Commercial Office and Private Client Managers across Europe, and driving revenue growth in key geo-markets. Additionally, you’ll seek out new opportunities to expand the company’s revenue streams.

Candidate Profile

The ideal candidate will bring:

  • 5 – 7 years of relevant experience in a similar role and level.
  • Experience within the luxury hospitality industry is highly advantageous.
  • A degree or relevant diploma from a recognised tertiary institution.
  • A proven track record in driving the sales process from planning through to closure.
  • Strong experience in working with and delivering results in European and Middle Eastern markets.
  • A demonstrated ability to be innovative and creative in sales strategies.
  • A developing network of contacts within the luxury sector.
  • Excellent communication skills in English (both written and verbal) are essential.
  • Proficiency in a second language (French, Spanish, or Italian) is desirable.
  • Outstanding interpersonal skills, with the ability to build and maintain relationships.

In addition to a competitive salary, the successful candidate will enjoy an attractive benefits package, including:

  • Pension scheme
  • Private medical and dental insurance
  • Complimentary and discounted stays at the company’s luxurious properties
  • Welfare initiatives, including enhanced maternity/paternity pay

This is an exceptional opportunity to join a world-class company where your contributions will be valued, and your career will thrive. If you have the passion, expertise, and ambition to excel in this role, we would love to hear from you.

Contact: Tairona at mm@madisonmayfair.com or call on +44 208 600 1164

Candidates must be eligible to work in the UK

 

Director of Sales & Marketing, Dusseldorf – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a great opportunity for a Director of Sales & Marketing to work for our client at a hotel situated close to the city centre of Dusseldorf.

This individual will be responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The main purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives. Working closely with the brand and revenue management team  to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Candidate Requirements:

  • Ability to perform critical analysis
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Extensive knowledge of marketing, negotiating and sales procedures associated with the hotel industry
  • Excellent written skills sufficient to produce sales and marketing communications
  • Fluency in German
  • Ability to listen effectively
  • Ability to work effectively both independently and as a team
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints
  • Ability to effectively lead team of professionals
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 600 1169

Luxury Global Sales Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Exciting opportunity for a Global Sales Director to join our client, who is the operator of an international hotel management company.

With a portfolio of properties in Asia Pacific, Africa, Middle East and the Indian Ocean this is a fabulous role for someone who is passionate about hospitality and loves to travel.

Based in London,  they are looking for someone who can:

  • Develop and manage the high-end segment of the company
  • Foster lasting relationships with luxury travel agencies
  • Drive brand awareness in the luxury segment
  • Increase the market share in the luxury world by driving sales
  • Investigate and initiate potential brand partnerships
  • Attend events in the high-end luxury market.
  • Expand the company’s presence in the global Consortia’s
  • Develop closed partnerships with the global luxury networks

Key Skills:

  • Fluent in English (an understanding of French, German, Italian or Russian is a plus)
  • Great communicator in person and on Social Media
  • Excellent writing skills
  • Proven track record in the luxury field
  • A solid network in luxury travel, and hospitality
  • Previously held a position of seniority, able to establish credibility and build department accountability

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

Director Sales & Marketing, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fabulous opportunity for a Director of Sales & Marketing to join the team at an iconic Parisienne Hotel superbly located in the heart of Opera District.

Reporting to the General Manager, the DoSM is responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives. The DoSM will work closely with the brand and revenue management, to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Candidate Requirements:

  • Must be proficient in writing, speaking and negotiating in English and French
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Previous experience in hotel, travel & tourism, service sector
  • Previous experience in leading a team
  • Preferably a DoS today or if not the title has strong experience

For more information or to apply, please contact Mara at mm@madisomayfair.com or call on +44 20 8600 1169

 

 

Director of Sales, London West End – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an exciting role for a Director of Sales to join our client, who is in the process of rebranding and relaunching one of their high profile properties in central London.

This is a fantastic opportunity to reposition the hotel within the upper/ upscale market and could be a stepping stone to a cluster position within  the group. Although there is an existing client base the hotel is looking for new market streams and the Director of Sales will be instrumental in achieving this.

Candidate Requirements:

  • An experienced DOS, preferably with a lifestyle background
  • Ability to perform critical analysis
  • Extensive knowledge of sales  procedures and negotiating procedures associated with the hotel industry
  • Excellent spoken and presentation skills
  • Ability to work effectively both independently and as a team
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints

Interested? – if so please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Sales & Marketing, Heidelberg – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are seeking on behalf of our client, a Director of Sales & Marketing to join the team at a 4 star hotel, which is located in the German city of Heidelberg.

Situated minutes from the riverfront, multiple transit stops, and Heidelberg’s main attractions, the hotel which was renovated and rebranded in 2023, continues to be an integral part of this historic city with its famous castle, university and international hospital.

Summary:
The Director of Sales & Marketing will responsible for leading the development and execution of strategic Sales and Marketing Plans and initiatives that maximize profitability for the hotel in order to achieve budget, revenue and market share targets.

A full job description will be shared upon application.

Candidate Requirements:

  • Ability to perform critical analysis
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Extensive knowledge of marketing, negotiating and sales procedures associated with the hotel industry
  • Excellent written skills sufficient to produce sales and marketing communications
  • Fluency in German
  • Excellent spoken and presentation skills
  • Ability to work effectively both independently and as a team
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 600 1169

Cluster Director of Sales, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are looking for a Cluster Director of Sales for three London based properties, owned and managed by a growing hotel group. One of the properties is currently going through repositioning and rebranding and one is due to open in Q2 2024.

This is a strategic role for an experienced Corporate Sales leader, who  will be responsible for devising the sales strategy through leadership to maximise the sales potential and achieving revenue budgets to include bedrooms, bar & restaurant as relevant key revenue channels for the hotels focusing in particular on the corporate and transient business.

Candidate Requirements:

  • Commercial acumen with experience dealing with a wide range of customer segments
  • Corporate Sales experience in London
  • Capable of operating in a multi site sales role
  • Excellent communication skills
  • Collaborative; with a strength at building and nurturing relationships internally and externally
  • Hands on, enjoys spending time at hotel level working with teams
  • Strategic in approach
  • Direct / Exposed to the development of a sales plan
  • Experience working for high quality hotels / rate driven environment

If this sounds like your next step, please get in touch with Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Due to the high volume of applications that we are experiencing, we will only respond to relevant candidates for this role.

Director of Sales & Marketing, Milan – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands. One of their properties in Milan is now seeking to hire a Director of Sales & Marketing who will be responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Set in a commercial area of Milan, the hotel is situated 15 minutes’ drive from Milan Linate Airport and has close transport links to the centre of Milan for shopping and tourist attractions including the Piazza del Duomo and soaring Gothic Milan Cathedral. Featuring just over 400 rooms, the hotel also offers extensive meeting facilities (including an expo centre), a business centre, gymnasium and several dining options.

The main purpose of the role will be to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives.The DOSM will work closely with the brand and revenue management, to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Skills & Qualifications:

  • Current experience in leading the sales function with an international branded hotel group, in a city centre location with multiple competitors
  • Must be proficient in writing, speaking and negotiating in English and Italian
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of sales and revenue management
  • Ability to analyse data and establish appropriate action plans
  • Ability to prioritise tasks & to manage workload using own initiative
  • Ability to appreciate “the big picture”, whilst having a talent for detail in task approach, follow-up & completion
  • Excellent computer skills – sound knowledge of word processing, spreadsheet, database, presentation & software packages, email, internet & intranet systems
  • Ability to inspire confidence & gain credibility
  • High degree of personal loyalty & integrity
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at  mm@madisonmayfair.com or call on +44 208 600 1169

Director of Sales & Marketing, Barcelona – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity for a Director of Sales & Marketing to join a hotel that is situated in an exclusive area of Barcelona. With nearly 300 rooms, the hotel is walking distance to main luxury shopping malls, restaurants and the FC Barcelona Stadium.

Reporting directly to the General Manager, The Director of Sales & Marketing will be a commercially driven Sales person, focused on managing the selling strategy of the hotel to maximize revenues and outperform the market. The role includes leading the team on Catering, Events, and Public Relations, whilst planning and executing Marketing schedules and strategies for all aspects of Sales.

The successful candidate will work towards the financial success of the hotel, achieve the budget set to maximize the revenues, whilst maintaining costs within budget and to actively conserve both costs and the environment.

Candidate Requirements 

  • At least 3 years’ experience in a leading sales function with an international branded hotel group, in a city centre location with multiple competitors
  • Qualified to degree level in a hospitality related discipline
  • Excellent knowledge of relevant local and international markets
  • Analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies and define actions for the hotel’s sales team
  • Proven achievements working in a competitive market
  • Excellent communication and presentation skills
  • Fully fluent in Spanish and business fluent in English, spoken and written. Experience and knowledge of Barcelona will be an advantage.
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve their objectives
  • Proactive, independent, decisive
  • High level of resilience and self-discipline
  • A positive, motivated and hands-on approach – Leading by Example

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Cluster Director of S & M, Prague – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is an internationally known brand that represents style and luxury all over the world.

They now have an super opportunity for a Cluster Director of Sales & Marketing to be based in the historic and beautiful city of Prague. Covering two hotels in the city, both properties have strong Directros of Sales and therefore it would be beneficial to locate a candidate with a strong marketing background who has an understanding of online business and digital marketing.

Key Responsibilities
The successful candidate will be responsible for the total hotel revenue generation in line with the vision, mission and beliefs of the Company. They will maximise the hotel’s revenues by increasing occupancy at best rates and making profitable use of all relevant outlets (e.g. restaurants, events, Spa etc.). They will oversee the sales, marketing, PR, conference and events teams, setting strategies and targets for each revenue stream and overseeing their achievement of these objectives. They will work to build highly effective and aligned teams through communication, motivation and training and the Cluster Director of Sales & Marketing will build effective partnerships with like-minded and luxury and upscale brands to build and grow the business both in terms of revenue and positioning. They will also establish and maintain good business relations with key corporate clients, e.g. airlines, DMC’s, OTA’s, travel agencies, tourist offices, etc.)

The main focus of the role is to reposition the hotels with a correct marketing message. Repositioning within the leisure sector (the properties are out of the city centre) and managing the USPs will be important. The successful candidate will need to be highly engaging, involved, global thinker, with a “let’s do” attitude, commercially minded who can connect with people. “Work hard and play hard” is the motto of the team. Nurture the team with a positive attitude, support people.

Candidate Requirements

  • 3-5 years in a similar position in a similar sized and star rated hotel.
  • Experience in managing multiple departments/teams.
  • Excellent knowledge of hotel systems e.g. Opera PMS/S&C
  • Excellent knowledge of Microsoft Office Suite
  • Digital marketing understanding (desirable)
  • Written and verbal fluency in English. Fluency in another major language and added advantage
  • Analytical and numerate
  • Must be eligible to work in the country
  • Willing to travel (30-40% Travel to US and Europe)
  • Ideally an Undergraduate degree in a relevant field such as Hospitality Management, Tourism, Marketing or Finance

For more information or to apply, plase contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

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