Senior Sales Manager EMEA – London

Our client, a global leader in luxury hospitality, renowned for their prestigious hotels, train services, and river cruises, is seeking an experienced and dynamic Senior Sales Manager to join their Sales Team in London.

This role offers a hybrid working model, combining the best of both worlds—three days in the office and two days from home.

About the Role

Reporting to the Divisional Director of Sales, you will play a pivotal role in shaping and implementing both short-term and long-term sales strategies across the EMEA region, in alignment with the company’s vision and commercial objectives. The geographical areas of responsibility may evolve with the business’s needs, requiring flexibility and a strategic mindset.

You will be entrusted with managing specialist rail and cruise trade accounts, directing the Commercial Office and Private Client Managers across Europe, and driving revenue growth in key geo-markets. Additionally, you’ll seek out new opportunities to expand the company’s revenue streams.

Candidate Profile

The ideal candidate will bring:

  • 5 – 7 years of relevant experience in a similar role and level.
  • Experience within the luxury hospitality industry is highly advantageous.
  • A degree or relevant diploma from a recognised tertiary institution.
  • A proven track record in driving the sales process from planning through to closure.
  • Strong experience in working with and delivering results in European and Middle Eastern markets.
  • A demonstrated ability to be innovative and creative in sales strategies.
  • A developing network of contacts within the luxury sector.
  • Excellent communication skills in English (both written and verbal) are essential.
  • Proficiency in a second language (French, Spanish, or Italian) is desirable.
  • Outstanding interpersonal skills, with the ability to build and maintain relationships.

In addition to a competitive salary, the successful candidate will enjoy an attractive benefits package, including:

  • Pension scheme
  • Private medical and dental insurance
  • Complimentary and discounted stays at the company’s luxurious properties
  • Welfare initiatives, including enhanced maternity/paternity pay

This is an exceptional opportunity to join a world-class company where your contributions will be valued, and your career will thrive. If you have the passion, expertise, and ambition to excel in this role, we would love to hear from you.

Contact: Tairona at mm@madisonmayfair.com or call on +44 208 600 1164

Candidates must be eligible to work in the UK

 

General Manager, Luxury Mayfair Hotel, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a superb opportunity for a General Manager to head up a luxury property situated in St James’s, Mayfair. This hotel is one of the finest luxury hotels in London and is considered to be a real jewel amongst its contemporaries.

We are seeking on behalf of our client a highly polished individual who has either current experience as a Hotel Manager or has recently been a General Manager in a luxury hotel environment within central London. Delivering the ultimate in luxury guest experience, this individual needs to be a true hotelier who will possess exceptional leadership skills with a track record of building and motivating high-performing teams.

With a requirement for strong business acumen and the ability to drive financial success while maintaining uncompromising quality, the successful candidate should have impeccable attention to detail and a commitment to excellence in every aspect of guest service.

Along with excellent communication and interpersonal skills, the ability to cultivate relationships at all levels, the General Manager should have exceptional knowledge of the London market with knowledge of the US market.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1166

General Manager – Luxury Real Estate & Lifestyle Residences, UK – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are seeking to hire on behalf our client a General Manager to launch a new business venture in the luxury real estate and luxury lifestyle residences sector.

The General Manager will head all aspects of the company’s roll out and will be the ambassador of the brand to the “High net worth Individual” (HNWI) market internationally.

In addition, the successful candidate will be responsible for taking ownership for this luxury 5-star product, leading all activities to develop strategies to grow the business over the short, medium, and long term.

Working with the executive team to build the excellent reputation of this international brand, the General Manger will ensure the team continues to create extraordinary levels of guest experience and service delivery. They will be highly visible in the local and international marketplace and will have the credibility, gravitas as well as track record of success operating similar hospitality properties.

The ethos of the company will be to provide an exceptional level of service and product as the highest priority.

This is a highly entrepreneurial role and will suit a hospitality executive with energy, drive, and ability to deliver the vision over the long term.

Candidate Requirements:

  • Track record operating successfully as a General Manager/Hotel manager of a luxury hotel, events business, branded residences where HNWI are present
  • Able to demonstrate success driving standards and quality of service within a high-quality hospitality environment
  • Ability to own the position and work independently
  • Understanding of the target market with HNWI and Corporate market
  • Detailed oriented
  • Strong communication skills, both written and verbal
  • Outstanding leadership and people management skills
  • Experience working in a multi-unit resort
  • Strong F&B Experience

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Club General Manager, South West London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a great opportunity for a Club General Manager to join the team at an exclusive property situated in leafy Richmond, South West London.

Located on the Banks of the River Thames this property is home to an exclusive leisure club of 7,000 members, a 155-bedroom hotel, meeting and events space, restaurant and bar, spa and 25 acres of gardens and grounds including 24 tennis courts, 2 squash courts, a heavyweights gym and two elite sports pitches.

Reporting directly to the Managing Director, the Club Manager will have responsibility for Membership, the Leisure Complex (incorporating Gym, Pool, Fitness studios, Crèche), Spa, Watersports Centre, Racquet Sports and all sports and social activities. The Club General Manager also sits on the Executive Team and is part of the senior management team of the Club. (A full job description will be shared upon application).

Candidate skills and experience

  • Previous experience in a similar role within the Leisure/ Club/Hospitality industry is essential
  • 2:1 Degree in Sports Management/ Health & Fitness and CMA(E) qualification(s) preferable
  • Strong leadership and people management skills with the ability to build relationships, influence and inspire at all levels
  • Exceptional customer service focus with a desire to improve internal and external customer/membership needs
  • Ability to work well under pressure and a willingness to roll up your sleeves
  • Excellent communication and organisational skills
  • Numerate, attention to details, with sound knowledge of preparing and managing budgets and reports
  • Excellent verbal and written communication skills
  • Good sense of humour

A competitive salary is offered along with complimentary membership for the successful candidate.

For more information or to apply, please get in touch with Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Human Resources Manager, Zurich – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Working with our Swiss Partners, we are looking for an HR Manager who is ready to take on a dynamic, hands on role in one of the most exclusive luxury hospitality companies in the world.

Some of the key responsibilities will be:

  • Coach and mentor employees on best practice
  • Manage both short, and long-term absence in the business
  • Recruit all staff both pre and open season
  • Coach and mentor managers on all aspects of the investigation and disciplinary process to make confident decisions that is both fair and consistent
  • Implement the correct procedures to ensure payroll is within budget with accurate forecasting with diligence around producing and recording time sheets

The ideal candidate will have the following skills:

Essential skills:

  • At least 5 years leading an HR function
  • Experience within a multi-site environment
  • European languages (German, English and French (all spoken and written)
  • Confident and capable of working remotely
  • Excellent (both verbal and written) communication and interpersonal skills
  • Availability to travel

Highly desirable skills:

  • Experience indelivering Learning & Development programmes
  • Experience of a hospitality/luxury background

The position will be based in Zurich and will require flexibility to travel to some of the most iconic cities in Europe.

For more infirmation or to apply, please contact Mara at mm@madisonmayfair.com or call +44 20 8600 1169

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