General Manager – Dusseldorf

We are seeking an experienced, highly commercial General Manager to lead the continued success of the hotel, following a large investment refurbishing the property.

Based in Dusseldorf, this is a senior leadership role and offers a fantastic opportunity to be responsible for the dynamic operations of the hotel by ensuring the hotel team is fully trained to the expected elevated level in order to drive the hotel revenue and in turn increase profitability.

Candidate Requirements

  • A highly commercially driven General Manager who is experienced in building relationships with key corporate Clients
  • Degree or equivalent qualification, ideally in a hospitality discipline
  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • Fluent in German and English

Highly desired

  • Experience of a major hotel brand
  • Direct “in the thick of it” operation management style
  • A strong mature leadership profile with the human touch.
  • A balanced, experienced GM with internationally branded hotels who has knowledge of both rooms and food & beverage

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

General Manager – London

We have a fantastic opportunity for a strong leader to be General Manager of a high performing apart hotel  in the City of London.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well-known independently branded, lifestyle property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service and will  thrive working autonomously.

Essential skills and qualifications:

  • An experienced General Manager with lifestyle and on-trend hotels
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar
  • A GM with both rooms and F&B experience. Ability to drive the Maximum amount of profit out of the available spaces over both a ground floor and Mezzanine floor
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business.
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 Highly desirable skills and qualifications:

  • Previous career experience working within an aparthotel and a commercial mindset
  • Earlier career experience working in a city-centre location and lifestyle hotels.
  • Knowledge and experience of Mews (PMS), Duetto (RMS) and TravelClick or Synexis  (CMS) would be desirable

Candidates should be eligible to work in the United Kingdom.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or on +44 208 600 1180

 

Human Resources Director – Luxury Italian Ski Resort

We are seeking a Human Resources Director for one of our clients who operate a Worldwide luxury hotel brand.

Based at a scenic mountain resort in the Italian Dolomites, this important role will act as a Business Partner to the General Manager, and with the rest of the leadership team will lead the re-opening of the resort and collectively make key strategic and operational decisions. In conjunction with the Corporate HR team, the role is responsible for ensuring the local HR programme is aligned to business objectives, as well as implementing and leading innovative people focused initiatives and practices throughout the property. The role will advise management team on strategic staffing plans, compensation, benefits, training and development, performance management, budget, and labour relations.

Candidate Requirements

  • Proven background and progression in Human Resources with a current level of Director of HR preferably in hospitality.
  • Knowledge of local employment law.
  • Experience of Learning and Development is an advantage.
  • Highly skilled in problem analysis, problem solving and decision making.
  • Must possess strategic vision and be able to think outside the box. This role involves questioning current practices and working with stakeholders to establish better ways of working for gaps identified.
  • Ability to lead, motivate and develop colleagues.
  • Must possess strong communication and listening skills, excellent speaking, reading and writing skills in English and an ability to communicate at all levels including Ownership and Corporate Executive Team.
  • Financially savvy with the ability to improve the bottom line.
  • Innovative and well versed with technology and new efficient ways of working, which helps take Human Resources to the next level.
  • University degree or Diploma in HR Management desirable.

This is a fantastic opportunity to join one the World’s leading luxury hospitality companies and become part of a company that offers a lifelong sense of belonging to both its employees and guests.

For more information or to apply, please contact Tairona at fm@fmrecruitment.co.uk or call on +44 208 600 1164

Empowering Women in Hospitality

March is synonymous with International Women’s Day, inspiring us to share our insights on gender diversity from our work in networking and mentoring.

With a strong background in networking, our team at HPG is very comfortable navigating crowds, making connections and building relationships. However, we also recognise that not everyone shares this experience and appreciate that working in a crowd of people can feel particularly daunting if it is not something you do regularly. The hospitality industry is built on relationships, and an effective networking strategy can have a significant impact on your career progression.

For female professionals looking to advance their careers, mentorship and sponsorship play a critical role in building confidence to unlock and navigate these career opportunities. However, the access to these opportunities is not always equal, and different individuals experience networking spaces and career advancement in unique ways.

Women often find themselves underrepresented in senior hospitality leadership roles, and those who do succeed in this arena have the additional pressure of vast performance expectations. Understanding how to develop a strong network of influential supporters is often crucial to ensuring equal access to professional growth.

We hope that sharing our insights and experience might help all individuals, regardless of gender or background, reach their full potential in hospitality.

Building Confidence and Connections
Mentorship is a structured way to share expertise and guide others in their career development. It can take many forms, from formal mentorship programmes to informal relationships that develop naturally through networking. In our experience, there isn’t a one-size-fits-all solution as different individuals approach it in their own ways. Some thrive in structured settings, while others benefit from more organic, natural relationship building. More extroverted individuals may find the networking element much easier, while introverts might prefer one-on-one mentorship relationships that grow slowly over time.

For those looking to find or become a mentor, there are excellent platforms available:

  • Inspiring Women in Hospitality – A global initiative that connects and supports professionals across the industry.
  • Institute of Hospitality – Offers a mentorship scheme designed to support hospitality professionals at all career stages.
  • Be Inclusive Hospitality – A platform dedicated to supporting underrepresented groups in hospitality through mentorship, education, and advocacy.
  • Master Innholders – Provides leadership development and mentoring opportunities for professionals in the hotel industry.

While each of these platforms offers a valuable network to explore, none of them can guarantee a perfect match for each mentee. Personality compatibility is essential, and respecting your mentor’s time by knowing and communicating what you want to achieve out of your discussion is crucial to forging a successful mentorship. Ultimately, a mentee has the most to gain from this relationship and should be the driving force behind it.

Navigating Networking
From our experience, expectations of what can be achieved from networking events can differ across genders and personality types. For instance, large-scale networking events often favour people who are naturally outgoing and comfortable introducing themselves to strangers and engaging in broader, more competitive, and transactional networking, that focuses on expanding their contact base and doing deals. Those who prefer more structured, goal-oriented interactions and look to build deeper, more relational connections may find it beneficial to seek out events with pre-arranged mentorship elements or discussion groups.

While these personality types can be found across either gender, the added assumptions and gender biases can also impact these outcomes. The unconscious bias that perceives a natural masculine assertiveness more naturally suited to networking, could manifest itself into situations where women are less likely to be approached at networking events, asked about their family life more than their career achievements, less likely to be taken seriously, and less likely to be introduced to high-level contacts due to their gender.

For networking to be inclusive and effective, organisations should consider how they structure their events. Creating a mix of formal and informal networking opportunities, ensuring gender balance among speakers and attendees, and incorporating elements of structured mentoring or introductions can help level the playing field for everyone.

Sponsorship and Advocacy
While this networking and mentorship can provide guidance and support, it is sponsorship that actively propels careers forward. Sponsors are influential leaders who advocate for their protégés, recommending them for key roles and leadership opportunities. Research suggests that individuals with sponsors are significantly more likely to advance in their careers, highlighting the importance of having someone in your corner who will champion your skills and achievements.

As Naureen Ahmed, Founder of Inspiring Women in Hospitality puts it:

“Sponsorship is what people say about you when you are not in the room.”

Unlike mentorship, sponsorship is often more informal and unstructured, making it less transparent and harder to access. Effective networking plays a crucial role in connecting with potential sponsors, yet women and underrepresented groups can find it more challenging to secure these opportunities. In hospitality, where relationships have such a strong impact on career advancement, this lack of clear sponsorship pathways can disproportionately affect women. Many potential sponsors may unconsciously favour candidates who remind them of themselves, which reinforces existing gender imbalances in leadership roles. Additionally, women are frequently expected to demonstrate exceptional performance to gain the same level of advocacy that men might receive more readily. This should certainly be considered as we strive for more inclusive networking environments.

Creating a More Inclusive and Equitable Industry
If businesses want to foster a strong workplace culture, they should ensure that mentorship, sponsorship, and networking opportunities are accessible to everyone, regardless of gender, personality type, or background.

Some key actions that hospitality businesses can take include the following:

  • Encouraging diverse networking environments – Avoiding exclusive, informal sponsorship networks and ensuring a balance of perspectives in leadership circles.
  • Supporting mentorship and sponsorship initiatives – Providing structured mentorship programmes and creating a culture of advocacy within leadership teams.
  • Recognising different networking styles – Offering a mix of formal and informal networking opportunities to accommodate different personalities and working styles.
  • Prioritising visibility for underrepresented professionals – Ensuring that everyone has access to career-advancing opportunities through open dialogue and transparent promotion processes.

At HPG, we are committed to fostering workplace cultures that support mentorship, advocacy, and leadership development. If you’re looking to enhance your organisation’s people strategy, then please get in touch.

Andrea Shaw
andreashaw@fmrecruitment.co.uk
+44 07714 236 469

Mara Cattaneo
maracattaneo@madisonmayfair.com
+44 20 8600 1180

Tairona Lattanzi
taironalattanzi@fmrecrutiment.co.uk
+44 20 8600 1160

Commercial Director – The Netherlands

We are seeking a Commercial Director who is a strategic thinker with a passion for driving revenue growth and maximizing profitability.

Reporting directly to the Operations Director, this role will be primarily be focused on providing Commercial Strategic direction, oversight and leadership for the development, implementation and review of revenue strategies for a portfolio of hotels based in The Netherlands.

Candidate Requirements

  • Must be proficient in writing, speaking and negotiating in English and local language
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Foreign language skills – Dutch is preferred
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Previous experience within Franchise environment is considered an advantage
  • Significant experience with all aspects of pricing, demand analysis, yield management, business mix optimization, selling strategies, distribution and intermediary strategy and tactics to maximize total revenue
  • A Bachelor’s degree /equivalent in Hotel Management, Business Administration
  • Good executive presence and personal presentation Financial/analytical skills
  • Strong communication and consultation skills
  • A structured and methodological approach to problem solving

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Sales – Heidelberg

We are seeking on behalf of our client, a Director of Sales to join the team at a 4 star hotel, which is located in the German city of Heidelberg.

Situated minutes from the riverfront, multiple transit stops, and Heidelberg’s main attractions, the hotel which was renovated and rebranded in 2023, continues to be an integral part of this historic city with its famous castle, university and international hospital.

Summary:
The Director of Sales will responsible for leading the development and execution of strategic Sales plans and initiatives that maximize profitability for the hotel in order to achieve budget, revenue and market share targets.

A full job description will be shared upon application.

Candidate Requirements:

  • Ability to perform critical analysis
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Extensive knowledge of marketing, negotiating and sales procedures associated with the hotel industry
  • Excellent written skills sufficient to produce sales and marketing communications
  • Fluency in German
  • Excellent spoken and presentation skills
  • Ability to work effectively both independently and as a team
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 600 1169

Director of Sales, Sardinia – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an opportunity for an experienced Director of Sales to oversee pro-active and re-active leisure sales at a world-class resort based in Southern Sardinia. The main objective of the role will be to maximise room nights, ADR and total revenue in all properties, through consolidation of the existing markets, penetrating new ones and seeking new business opportunities.

Reporting directly to the General Manager and functionally to Group Director of Sales & Marketing, we are seeking an individual who has the following skills:

  • Excellent knowledge and outstanding track record of incremental success related to luxury leisure trade and MICE sales
  • Must have at least 5 years of experience with an international hospitality brand, minimum 8 years of pro-active leisure and/or MICE
  • A minimum of 3 years in management of sales team within hospitality industry
  • Fluent Italian and English is mandatory. Fluent knowledge of French or German would be beneficial
  • Communicates openly and clearly both verbally and in writing. Pitches information at the appropriate level. Listens to the needs of others before contributing.
  • A passion for sales and target-based performance
  • Excellent business hunter
  • Self-reliant, working with minimal control and direction. Acts on own initiative when appropriate. Takes calculated risks to achieve results.
  • Develops positive working relationships at all levels. Manages conflict effectively. Motivates and inspires others to perform

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Director of Operations – Barcelona

We are seeking an experienced Director of Operations to join the team at an internationally branded hotel in the vibrant city of Barcelona.

The main purpose of the role will be to assist the hotel General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability.

Primary focuses are service quality, operational efficiency, brand standards and guest satisfaction. This is an opportunity to join an entrepreneurial company that is known for its successes throughout Europe and to be part of driving the continued strive for exceptional service and increasing profitability.

Key Skills:

  • High School graduate or equivalent required. Four-year college degree preferred
  • Minimum ten years hotel experience required including seven years of supervisory experience
  • Must have previously held an Executive Committee position
  • Considerable knowledge in all areas of hotel management
  • Significant experience and knowledge of Food and Beverage
  • Managerial skills and decision making
  • Ability to meet deadlines, negotiate contracts of vendors, initiate, complete and finish tasks and projects
  • Good analytical, numerical and planning skills
  • Fluent Spanish and English, both written and spoken

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

General Manager – Sardinia

We are seeking a highly experienced hotel resort General Manager with international hotel brand experience, to manage a world-class resort based in Southern Sardinia.

The successful individual should be a hands on financial leader who understands the balance of guest service and satisfaction coming from a franchise or independent resort.

Candidate Requirements

  • A strong understanding of commercial functions, sales & marketing and revenue
  • Native or fluent in Italian and English (written and spoken)
  • Proven leadership skills including the ability to manage, develop and motivate a team to achieve their objectives
  • Knowledge of multiple geographic hotel markets
  • Strong facilitator and driver of engagement within the hotel teams
  • A positive and motivated hands-on approach to communication within the business
  • Strong business administration experience
  • Entrepreneurial, proactive, independent and decisive
  • Must be EU Citizen or in possession of Italian work visa.

Highly desirable skills and qualification

  • Knowledge of international brands
  • Degree qualification
  • Previous experience working in Sardinia
  • Excellent presentation skills

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

Cluster Revenue Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are searching for a dynamic Revenue Director with a track record of developing and implementing pricing and revenue optimization strategies to maximise revenue and profitability of two central london hotels.

The primary purpose of this position is to monitor all business mix thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.

This is a challenging position within the commercial team, where the Director of Revenue will be responsible for managing the two hotels directly and overseeing the reservations teams on property.

Candidate Requirements:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector
  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work- related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

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