Success Stories – In conversation wtih Guy Pasley-Tyler

Guy Pasley-Tyler has extensive experience in the international hospitality sector.  In his current role as Director, Portfolio & Fund Management with Archer Hotel Capital B.V., he is responsible for the review and development of market and fund strategy, the oversight of material value enhancement projects across the portfolio and the identification of opportunities to maximise fund-wide returns. Archer Hotel Capital BV enjoy a long-standing relationship with a number of international brands, including Marriott International, as well as developing iconic independent hotels, including The Dilly in London.  

Guy was responsible for European Portfolio Strategy & Feasibility with Host Hotels, prior to creation of Archer Hotel Capital B.V which followed the buyout of Host’s position by Dutch pension fund APG and Singapore-based GIC Real Estate. 

Before this, Guy worked for six years at AECOM Economics, where he was engaged in feasibility and advisory work on a wide variety of hotel and mixed-use real estate projects across the EMEA region. With diverse hospitality experience, Guy also has eight years’ experience in hotel management across operations and sales & marketing, an MBA from Hult International Business School in Cambridge, MA and is a Member of the Royal Institution of Chartered Surveyors.  

Madison Mayfair continues to have a long-standing relationship with Guy, having placed him in his role as Director – Feasibility & Investment Strategy at Host Hotels.  

In conversation with Guy Pasley-Tyler  

How did you get into Hospitality?   
My first exposure to hospitality was rather indirect in that during my school holidays I got myself a job working in the post room of the head office of InterContinental Hotels in Mayfair. I really enjoyed the experience but was also fascinated by the business, albeit with limited understanding, and that inspired me later to seek a management trainee role at The Milestone Hotel in Kensington, which helped me to get a better understanding of all aspects of the business. In different ways I have enjoyed every subsequent role I have taken on in the industry. 

What are the most important aspects of portfolio management in hospitality and how has the role evolved over the years?    
At Archer, we aspire to be an active asset manager that seeks to improve and maximise every aspect of our investments – from the real estate itself to the concept to any associated contractual relationships (e.g. management agreements and leases). The key point for me is that the overall performance of the portfolio is the over-riding consideration in all our decision making, not necessarily the individual assets. This approach is made easier by having the same two aligned shareholders across all our investments so there is no conflict of interest. For asset managers handling multiple sources of capital across different investments there is a more careful line to tread in this regard. 

What do you consider your biggest achievement so far and why?  
The set-up of Archer Hotel Capital over the past 3 years. My colleague Dominic Seyrling and I had a shared vision around Archer and we were lucky to have two trusting and supportive shareholders who have backed us along the way, as well as sharing their own insights and experience to the benefit of Archer. Clearly, the pandemic has been a dominant feature of the last 18 months but we have used the time to focus on long-term value creation across our portfolio which will hopefully stand us in good stead in the years to come. 

What advice would you give to someone who is just starting their career in the industry?   
Firstly, it’s a very varied business with lots of different roles available so don’t be afraid to test yourself in different areas to find out where you can excel. That rounded experience will stand you in good stead as your career develops.
Secondly, we are in a people business and forging strong relationships with mentors, colleagues and counterparties is essential to your development. It’s also important to treat people in the way in the manner you would want to be treated, not least because it’s a small industry and you never know who you might end working with in future! 

What are the biggest opportunities in the hospitality industry as it recovers from the pandemic?
We are in the business of creating experiences and I think that is an aspect of people’s lives that they have greatly missed during the pandemic.  In all our concept development and renovation planning we are trying to better differentiate our hotels to make them distinct offerings in their individual markets – just because a hotel is corporate-focused it doesn’t have to be boring. 

What would have been your Plan B?
A former Australian Prime Minister, John Howard, described himself as a ‘cricket tragic’ and I fear that I may fit a similar description. Given that insufficient talent meant that a playing career was never even a remote possibility, my childhood dream was to be a commentator, ideally the BBC cricket correspondent, in charge of Test Match Special. 

For support with your next career move or to enhance your recruitment strategy, please call Madison Mayfair on +44 20 8600 1180 or contact Guy Lean on mm@madisonmayfair.com now.  

 

General Manager, Tuscany

Our client  is world-class hotel, resort and spa brand that features some of Italy’s most impressive properties and provides rich, authentic experiences for avid travellers who seek a genuine Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure.

They now have a fantastic opportunity for an exceptional leader to join their team as General Manager at one of their properties based in the beautiful area of Tuscany.

Candidates considered for the role should have these essential skills:

  • An exceptional leader with outstanding networking skills – a true host. This skill is crucial since over 45% of guests are repeaters
  • Strong experience in luxury hospitality
  • A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service
  • Strong resort operational experience
  • Strong understanding of operational functions and ideally of commercial functions
  • Strong entrepreneurial and finance acumen
  • Excellent organizational and planning skills
  • Strong experience within Italian market
  • A positive and motivated hands-on approach
  • Fluent Italian and English
  • Excellent food and beverage know how
  • Previous experience in luxury international brands

Ideally candidates should also have strong experience and creativity in the Spa and thermal world.

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1182 / +44 7813 009787

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

Director of Operations, London

Our client, one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia), is seeking a Director of Operations for one of its London Hotels.

This opportunity is viewed as a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability, with regards to all operational departments and in addition will support the  the General Manager with Sales, Revenue and HR.

Candidates should possess the following attributes:

  • Excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the hotel
  • A strong leader who has empathy and an ability to motivate and mentor others to deliver the agreed strategy and desired outcomes within allocated time frames
  • Be a self-starter and have the ability to establish a process for activities that lead to the implementation of the agreed strategy, systems, procedures or outcomes
  • Ability to take initiative to identify, prioritise and implement actions required to completion and ensure deadlines are met. Ability to work well under pressure and effectively handle multiple and concurrent demands
  • Possession of strong analytical skills and the ability to communicate the results clearly

In Summary:

The successful candidate will need to be a balanced, experienced HOD with internationally branded hotels who has knowledge of rooms. This person will need to be a strong leader who will direct the team from the front and drive the same engagement from the entire hotel team. With a passion for attention to detail they will deliver the hotel at its very best, day in, day out, without exception. The successful individual will be target driven, working to achieving and exceeding the set KPO’s.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1187

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, Swindon – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a super opportunity for a strong leader to be General Manager of a high performing 4 star hotel in Swindon.

One of the most exciting prospects for the new General Manager will be to focus several Capex projects planned for the property, you will need both good “out of the box thinking” and great presentation skills to work with the owners to approve the changes.
We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well known internationally branded property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team.

The successful candidate will have a strong business and commercial acumen with a genuine passion for exemplary service. This individual will thrive working autonomously but in a collaborative way with the senior leadership team. In conclusion – an operational business leader of the hotel with responsibility for all aspects of the operation, including guest and employee engagement, financial performance, sales and revenue generation, staff development and talent retention, and delivering a return on investment to property ownership.

Required experience:

  • Experienced General Manager with a knowledge of Internationally branded hotels
  • A GM with both rooms and F&B experience
  • Proven track record of recruiting hiring and retaining talent
  • P&L responsibility
  • Fluent in English
  • Proven track record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Self-starter, capable of handling multi-faceted projects whilst working under pressure
  • Experience creating and implementing F&B projects

For more information or to apply, please contact Guy Lean at guylean@madisonmayfair.com or call on +44 20 8600 1182

Associate Director – Hospitality Capital Markets, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a global leader in commercial real estate services and they are seeking an Associate Director to join their Hospitality Capital Markets team.

The position can be based in either London or Amsterdam with key relationships being with colleagues in London plus European teams in Prague, Paris, Munich, Frankfurt, Madrid, Amsterdam, Milan, Dublin and Moscow.

This  core position will an integral member of the Pan-EMEA Capital Markets team with responsibilities including:

  • Acting as the main point of contact for Hotel Capital Markets in the Benelux region, interacting with colleagues and leadership active in other sectors, and other market participants including owners, investors, operators and consultants
  • Taking active responsibility for sourcing new business, growing contact network, cultivating own clients and identifying target assets for sale
  • To take a leading role in all aspects of running hotel marketing campaigns (alongside Lead Partner) – in particular, to maintain target lists of buyers and have conversations / conduct meetings with prospective buyers
  • To create content for marketing collateral – teasers, brochures, information memoranda and data rooms
  • To model trading hotel opportunities and hotel investments using C&W’s bespoke valuation model
  • To lead the preparation of pitches and proposals for mandates we are competitively asked to tender for
  • Attend industry events to support the team profile in the market and seek to grow your own network of contacts
  • Identify potential cross-selling opportunities
  • Contribute to meeting overall departmental fee/billing target
  • To help maintain the team’s in-house databases of buyers, transactions and On the Market opportunities

The team is small but dynamic and growing – and this is an exciting time of its evolution.
The reward and opportunities available are second to none. Our client recognises commitment, initiative, decision-making ability and hard work – and rewards accordingly.

If you are interested in this role, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1182.

 

Revenue Manager, Dusseldorf

We are looking for a strategic leader to lead the revenue function and position the property in a highly competitive market at a centrally located hotel in Dusseldorf.
The Revenue Director will be a strong, commercially driven, and analytical manager, focussed on driving the hotel’s rate and mix strategy to outperform the market. Reporting to the Hotel Manager  the Revenue Director will be part of the hotel’s Executive Team and fully involved in leading the hotel’s strategy and performance.

Candidates should possess the following attributes:

  • Fluent German Speaker
  • Experience in a revenue function with an international branded hotel group, in a city centre location with multiple competitors at the similar size property
  • Strong analytical skills to understand key business indicators and competitive trends
  • Proven leadership skills involving managing, develop, and motivate the team to achieve their objectives
  • A positive, motivated, and hands-on approach
  • Comprehensive understanding of RGI reports and mechanics
  • Detailed understanding of booking channels and experience of managing channel mix
  • Excellent communication skills

For more information or to apply, please contact Guy at guylean@madisonmayfair.com or call on +44 20 8600 1182

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, Dresden

This is a fantastic opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

The position of General Manager  is a senior leadership role and offers a great opportunity to continue the success of the hotel in the city. The hotel currently sits as the number one in STR and its competitive set. This individual will be directly responsible for the entire operation which has a large and complex F&B function. The property also has a wellness centre with over 400 members. The production kitchen is at the heart of the hotel and produces all the highest quality food to the highly competitive food outlets.

Candidate Requirements

  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • An F&B professional who has managed multiple outlets and can react quickly to the “pulse” of the city
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • Fluent in German

For more information of to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1182

 

Revenue Director, Luxembourg – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are looking for a strategic leader who will lead the revenue function at an internationally branded hotel based in Luxembourg and position the property in a highly competitive market. The Revenue Director will be a strong, commercially driven and analytical manager, focussed on driving the hotel’s rate and mix strategy to outperform the market.

The Revenue Director will report to the General Manager and will be part of the hotel’s Executive Team and fully involved in leading the hotel’s strategy and performance.

Essential skills and qualifications

  • Experience in revenue function with an international branded hotel group, in a city centre location with multiple competitors at the similar size property
  • Strong analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve their objectives
  • A positive, motivated and hands-on approach
  • Comprehensive understanding of RGI reports and mechanics
  • Detailed understanding of booking channels and experience of managing channel mix.
  • Excellent communication skills

Highly desirable skills and qualifications

  •  French speaker

For more information or to apply, please contact Ewa at mm@madisonmayfair.com or call on +44 20 8600 1181

Hotel Manager, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

The position of Hotel Manager is a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability of one of the largest hotels in Paris, reporting into an Area Management level position.

The successful candidate will need to be a strong leader who will direct the team from the front and drive forward the entire hotel team. With a passion for attention to detail they will deliver the hotel at its very best, day in, day out, without exception.

KEY REQUIREMENTS

  • An existing Hotel Manager or GM of a smaller hotel
  • Large internationally branded hotel experience having been through their GM development programmes.
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives.
  • A positive and motivated hands-on approach
  • Fluent in French and English
  • Experience of the French hotel market

 

General Manager, 5 star hotel, Italy – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have been mandated to find a General Manager to manage the re-branding of a luxury resort in central Italy.

The property is re-branding from an independent hotel to a branded property with an exciting goal to create one of the top spa destinations not only in Italy but also in Europe. We are therefore looking for someone who has experience of managing properties with large spa facilities who can oversee this very special project.

Key Requirements:

  • Experience as a General Manager or Hotel Manager in luxury 5 star spa hotels & resorts
  • International brand experience
  • Fluent English and Italian speaker
  • Re-branding / re-positioning experience

 

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