Cluster Revenue Director – London

We are searching for a dynamic Revenue Director with a track record of developing and implementing pricing and revenue optimization strategies to maximise revenue and profitability of two central london hotels.

The primary purpose of this position is to monitor all business mix thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.

This is a challenging position within the commercial team, where the Director of Revenue will be responsible for managing the two hotels directly and overseeing the reservations teams on property.

Candidate Requirements:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector
  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work- related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Business Development, MICE – Europe

We have an great opportunity for a Director of Business Development, MICE to join one of the largest privately-held hospitality organisations in the world.

Position Overview

The Director of Business Development MICE will be responsible for leading and directing the development  and implementation of strategic sales and marketing plans and initiatives to deliver outstanding revenue and profitability from an established Account portfolio and through acquiring new business. The portfolio of branded hotels are in key cities spanning 8 countries across Europe. The positon does not have a fixed office base, which means the role can be carried out from any one of the 8 key European cities.

Although this role has no direct reports, good relationships with the hotels is paramount as there will be day to day involvement with GM, DOS, Revenue and GCE Departments. The DBD Mice will work closely with the brand to develop and implement strategies to maximize revenue from MICE clients and channels.

Key Obligations

  • Build & maintain relationships with the brand, internal stakeholders and clients
  • Account Management of Strategic MICE Accounts
  • Account Management of Agent Accounts
  • To deliver growth in Account Managed Portfolio
  • To deliver New Business Target
  • To facilitate the Trade Show Calendar for the MICE segment, liaising with on property DOSM to support

Candidate Requirements

  • Must be proficient in writing, speaking and negotiating in English
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of sales skills
  • Ability to analyse data and establish appropriate action plans
  • Ability to priorities tasks & to manage workload using own initiative
  • Min 5-years Hospitality Sales Experience
  • Strategic Account Management Experience
  • Excellent Presentation and Negotiation Skills
  • Commercial attitude and proactive approach
  • Self-motivated with highly competitive mind-set
  • Foreign language skills preferred

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager – City of London

We have a fantastic opportunity for a strong leader to be General Manager of a high performing  aparthotel situated in a vibrant and creative area in the City of London.

Our client is seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well-known independently branded, lifestyle property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service. This individual will thrive working autonomously.

Essential skills and qualifications

  • An experienced General Manager with lifestyle and on-trend hotels
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar
  • A GM with both rooms and F&B experience. Ability to drive the Maximum amount of profit out of the available spaces over both a ground floor and Mezzanine floor
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

Highly desirable skills and qualifications

  • Previous career experience working within an aparthotel and a commercial mindset
  • Earlier career experience working in a city-centre location and lifestyle hotels.
  • Knowledge and experience of Mews (PMS), Duetto (RMS) and TravelClick or Synexis (CMS) would be desirable

The salary on offer is commensurate with experience and this represents a great opportunity to join a leading hotel management company that is dedicated to outstanding performance.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager – Manchester

We have an excellent opportunity for an experienced Hotel General Manager to be at the helm of one Manchester’s luxury hotels, which is situated in the heart of the city.

This role will suit an individual who has a highly commercial mind-set, a charismatic personality and will be a true leader who inspires and motivates their team and colleagues to achieve their goals and in turn manage performance levels and nurture the development of team members.

This is a senior leadership role and a fantastic opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

Candidate requirements

  • An experienced General Manager with internationally branded hotel groups, minimum 5 years’ experience as General Manager (not in their first role as a GM)
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • Proven track record in delivering consistent and high level customer service, delivering financial results and being able to demonstrate the results
  • A commercial mind-set
  • A strong understanding of sales and marketing function including establishing overall strategy and actions to support its implementation including experience in negotiating experience
  • A strong understanding of e-commerce functionality and revenue within hotel market
  • A positive and motivated hands-on approach
  • Proactive, independent, decisive

Highly desirable skills and qualifications

  •  Good knowledge of the local market with previous experience working in a city centre  hotel within Manchester
  • Previous career experience working in a branded city centre property
  • Excellent presentation skills

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

Area Revenue Manager – Europe

We’re looking for a dynamic Area Revenue Manager to join one of the largest privately-held hospitality organisations in the world.

This represents a great opportunity for a results-driven individual to take responsibility for driving revenue optimisation across multiple properties in Europe.

Key Responsibilities:

  • Maximise Revenue: Develop and implement strategic pricing, inventory management, and distribution strategies to optimize room revenue across assigned hotels.
  • Market Analysis: Conduct detailed market research and competitive benchmarking to identify trends and opportunities in various European regions.
  • Collaborate: Work closely with hotel general managers, sales teams, and corporate offices to ensure alignment on pricing strategies and revenue goals.
  • Forecasting & Reporting: Provide accurate forecasting and performance analysis, regularly reviewing financial results to ensure targets are met.
  • Strategic Leadership: Lead the development of long-term revenue strategies for each property, balancing guest experience with financial outcomes.
  • System Management: Utilize advanced revenue management systems (RMS), channel management tools, and property management systems (PMS) to optimize hotel performance.

Candidate Requirements:

  • Experience: Minimum 3-5 years of experience in a similar role, preferably in multi-property revenue management across Europe
  • Skills: Expertise in hotel revenue management tools (RMS, PMS), strong analytical and problem-solving skills, and proficiency with Excel
  • Knowledge: In-depth understanding of European hotel markets, pricing strategies, and distribution channels.
  • Collaboration: Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels
  • Adaptability: Ability to work effectively in a fast-paced environment, with flexibility to manage properties across different time zones and regions
  • Languages: Fluency in English and one other foreign would be preferred
  • Travel: This role requires that the successful candidate must be able to travel extensively

What our client offers:

  • Competitive salary and performance-based bonus
  • Career development opportunities across Europe
  • Travel opportunities to visit properties and key markets

The positon does not have a fixed office base, which means the role can be carried out from any one of the 8 key European cities.

For more information or to apply, pleease contact Mara at mm@madisonmayfair.com or  call on +44 20 8600 1169

Investment Associate, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an interesting opportunity for an Investment Associate to join our client, who is real estate asset manager with a specialisation in hospitality across Europe, Middle East and Asia

This position will be based within the European team situated at their central London office. The individual we are seeking will report directly to the Director of Investments and will play a key role in the execution of real estate transactions across Europe, primarily but not limited to hospitality.

We are looking for a bright individual who is experienced in financial modeling, coordinating due diligence and who has a deep understanding of valuation concepts and financial structures, but also the ability to identify good deals and be client facing.

They will play a critical role in sourcing and analysing data, and will lead market research and support underwriting of investment opportunities as well as coordinating due diligence processes. This individual will also support monitoring of existing investments to ensure the business plan delivery is on track.

 Required Skills and Qualifcations:

  • 2-3 years working experience in real estate investment, hotel feasibility/valuation and/or investment banking with a real estate focus.
  • Strong academic record with minimum Bachelor’s degree in relevant discipline
  • Ability to build and maintain complex financial valuation models in Excel to understand projected cash flows and returns for single asset and portfolio real estate investment opportunities.
  • Demonstrable knowledge of key valuation concepts such as DCF, NPV, IRR, multiples, etc.
  • Strong written communication skills including the ability to synthesize information into succinct investment memorandums/presentations and strategy presentations.
  • Experience conducting market and economic research and analysis including working with data from sources such as Oxford Economics and CoStar.
  • Understanding of financial structures including senior debt, mezzanine debt, ordinary and preferred equity and joint ventures.
  • Working knowledge of key lodging fundamentals including profit and loss statement drivers, is well received but not essential.
  • Ability to frequently travel within the UK and internationally for meetings, site inspections, conferences, etc.

Candidate Benefits:

  • Private health insurance
  • Pension with competitive contribution match
  • Continued professional growth across global opportunities!

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Senior Revenue Director – London

We are looking for a Senior Director of Revenue to join our client, who is one of the UK’s leading hotel investors and developers.

Based in London the position of Senior Revenue Director will be responsible for the overall direction of total revenue management within the organisation’s properties. This individual will lead the corporate and unit level revenue teams to increase occupancy and sales volumes for the entire group and build a consistent pipeline of revenue.

The successful candidate will bring with them experience of the revenue function in the hotel or hospitality sector. They will have led, hired, and developed high performing teams and have a proven history in generating revenue, distribution channels, building a robust pipeline and taking a creative approach to identifying alternative revenue streams. They will also have a prominent level of brand awareness, specifically in the UK and be able to be the guardian of the company brands.

Key requirements:

  • 5-7 years of prior lifestyle/4 * hotel management experience in a revenue
    leadership role for a similar hotel setting
  • Computer literacy and financial management required
  • History of excellent performance with quantifiable, measured results
  • Proven team leader with a high level of energy and motivation with a proven track
    record of living the company’s core values
  • Progressive experience in hospitality that includes sales and revenue
  • Results oriented with an emphasis on both individual and team accountability
  • Proven ability to resolve guest, supervisor, and associate conflicts with ease and
    efficiency
  • Read, write, and speak English fluently
  • Willing to travel extensively and embed in properties to analyse performance
  • Multi property oversight preferred

 Essential skills and qualifications:

  • History of building high performance teams
  • Strong Revenue background
  • Seasoned leadership professional from the hotel market
  • Enthusiasm and self-drive

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

Hospitality Recruitment Researcher – London

Do you have excellent people skills, along with experience working in hotels? Have you considered a career in recruitment?

Madison Mayfair is a boutique hospitality recruitment company, recruiting at senior levels within international hospitality – across operational and commercial disciplines, covering roles throughout EMEA and the UK.

The role of Recruitment Researcher  will be responsible for managing the recruitment process for our key clients – from sourcing candidates, interviewing and managing the process towards each job offer!

We are seeking candidates who are proactive critical thinkers, with the capacity to complete detailed research. Attention to detail is important, as is being able to manage multiple projects.

In return, we offer a strong base salary along with realistic commission and bonus payments – based on both individual and company performance.

Our offices are very close to Victoria station, with on-site cafe, gym and co-working areas .

If you would like to discuss this role, please share your CV with maracattaneo@madisonmayfair.com and we’d be pleased to have an initial conversation.

Candidates should be legally able to work in the UK.

Director of Operations, Zurich – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Working with our Swiss recruitment partner, we are looking for an experienced Director of Operations to be based in our client’s hotel in Zurich.

Reporting to the General Manager, the successful candidate will be responsible for the planning, organization and management of the operational departments of Front Office, F&B Service, Kitchen and HSK (Outsourced Partner) through communication, coordination and cooperation between the departments.

Main responsibilities will include:

  • Operational Leadership
  • Strategic Management
  • Budgeting and Financial Management
  • Team Development and Leadership
  • Guest Experience
  • Quality Assurance
  • Communication and Coordination

Candidate Requirements:

  • A degree or diploma in Hotel Management or a related field
  • Experience in international Hotel chain hotels
  • Strong commercial acumen, preferably with experience as Food and Beverage Manager and/or Rooms Management
  • Passion for interacting with guests
  • Familiarity with 4 or 5-star standards
  • Experience in managing budgets, revenue proposals, and forecasting results
  • Strong leadership skills to effectively manage and motivate the team to achieve high performance and exceed targets
  • Exceptional communication and interpersonal skills
  • Fluent German and English. Proficiency in multiple languages is considered a plus

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

 

 

 

 

Director of Sales & Marketing, Zurich – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Working with our Swiss recruitment partner, we are looking for an experienced Director of Sales & Marketing to be based in our client’s hotel in Zurich.

The DoSM will be responsible for leading and directing the development and implementation of strategic sales & marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives.

Candidate Requirements:

  • Proficient in writing, speaking and negotiating in English and German
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Foreign language skills preferred
  • Previous experience in hotel, travel & tourism, service sector
  • Previous experience in leading a team
  • Preferably a DoSM today or if not the title has strong experience
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Chat Button