General Manager, Luxury Hospitality Company – London

Our client has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

They are now seeking a General Manager for one of their new trains. This individual will be the face and character of the train, whilst delivering the vision of the company, driving the business forward and striving for excellence. The General Manager will also be responsible for providing strategic planning, efficient operations, and leadership for the train, ensuring that the service standards and profitability are maintained.


The role will encompass the following areas:

  • Strategy & Brand
  • Marketing, Guest, and Public Relations
  • Financial

A full job description will be shared upon application, however, flexibility of the role is essential and you will be asked to carry out whatever duties best meet the needs of the guests.

Candidate Requirements:

  • Extensive knowledge and exposure to the luxury travel sector – both locally and internationally
  • Ability to interact and build relationships with the local community and returning guests
  • Ability/experience to create new excursions and activities for the guests. Experience of consistently driving Excellence and reaching LQA targets
  • Proud Custodian of Culture & Product – fits with the product positioning, infrastructure, and locally connected (or able to do so)
  • A pioneering mindset, looking to improve one’s-self and the property
  • Striving for Excellence with an ability to translate manifestos into reality and to create innovative concepts as property differentiators

Essential Skills and Qualifications:

  • Relevant senior level experience within the luxury hospitality industry
  • Fluent English speaker
  • Experience with working and developing local talent
  • An impeccable eye for detail with an unswerving approach to standards in order to consistently reach Excellence
  • Financial acumen and commercially focused
  • Ability to manage operations in multiple locations
  • Excellent (both verbal and written) communication and interpersonal skills

Highly Desirable Skills and Qualifications:

  • Knowledge of culinary arts
  • A business and/or hospitality related qualification (BA/MBA)

For more information or to apply, please contact Guy at or call on +44 20 8600 1182




Director of Sales & Marketing – Barcelona

We have a fantastic opportunity for a Director of Sales & Marketing to join a hotel that is situated in an exclusive area of Barcelona. With nearly 300 rooms, the hotel is walking distance to main luxury shopping malls, restaurants and the FC Barcelona Stadium.

Reporting directly to the General Manager, The Director of Sales & Marketing will be a commercially driven Sales person, focused on managing the selling strategy of the hotel to maximize revenues and outperform the market. The role includes leading the team on Catering, Events, and Public Relations, whilst planning and executing Marketing schedules and strategies for all aspects of Sales.

The successful candidate will work towards the financial success of the hotel, achieve the budget set to maximize the revenues, whilst maintaining costs within budget and to actively conserve both costs and the environment.

Candidate Requirements 

  • At least 3 years’ experience in a leading sales function with an international branded hotel group, in a city centre location with multiple competitors
  • Qualified to degree level in a hospitality related discipline
  • Excellent knowledge of relevant local and international markets
  • Analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies and define actions for the hotel’s sales team
  • Proven achievements working in a competitive market
  • Excellent communication and presentation skills
  • Fully fluent in Spanish and business fluent in English, spoken and written. Experience and knowledge of Barcelona will be an advantage.
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve their objectives
  • Proactive, independent, decisive
  • High level of resilience and self-discipline
  • A positive, motivated and hands-on approach – Leading by Example

For more information or to apply, please contact Mara at or call on +44 20 8600 1169

Hotel Manager – Paris

Our client is one of the largest privately held hospitality organisations in the world, with almost five hundred hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

One of their properties is an iconic Parisienne Hotel superbly located in the heart of Opera District, close to iconic Parisian attractions, including the Louvre, the Opera Garnier, Moulin Rouge and Galeries Lafayette. This hotel now has an opening for a Hotel Manager who will be responsible for leading and implementing all service and operational aspects.

This is a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability. The successful candidate will need to be a strong leader who will direct the team from the front and drive the same engagement from the entire hotel team. With a passion for attention to detail they will deliver the hotel at its very best, day in, day out, without exception.

This is an opportunity to join a company that is known for its successes throughout Europe and to be part of driving the continued strive for exceptional service and increasing profitability.

Essential skills and qualifications

  • A highly experienced Director of Operations/Hotel Manager with internationally branded hotel groups, minimum 2 years’ experience as Director of Operations in a medium or large hotel
  • Ideally to have hotel branded experience
  • Previous career experience working in upscale or luxury level.
  • Excellent organisational and planning skills
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives.
  • A positive and motivated hands-on approach
  • Proactive, independent, decisive
  • High level of resilience and self-discipline
  • Fluent English and French speaker

Highly desirable skills and qualifications

  • Previously held a senior role at Operations Director level or above.
  • Excellent presentation skills
  • Degree qualification

For more information or to apply, please contact Guy at or call on +44 20 8600 1182

Success Stories – In Conversation with Natasha Eldred

Established in 2011, EQ Hotels is a leading European hospitality investment and management platform with over €1.7B of hotel real estate across 5,000 rooms. 

EQ Hotel’s quality discipline coupled with entrepreneurial, hands-on operational management, enables them to identify and execute niche, high-value-add real estate opportunities in the hotel investment market. EQ Hotel’s unique position, as both an investor and manager, allows it to underwrite acquisitions balancing solid return on investment targets with operationally credible roadmaps to achieve goals. 

In early 2022, EQ Hotels engaged Madison Mayfair to support the development of its people strategy. After identifying the need to support not just overall marketing goals for the business, it became clear that there was an immediate need to support the high-profile opening of a luxury five-star property in Paris, Hotel Dame Des Arts. With this, Madison Mayfair adapted the executive search parameters to include robust luxury, pre-opening experience that could be deployed quickly and initially on a short-term contract to have a big impact with limited risk.  

Natasha Eldred had recently moved back to the UK having spent nearly 20 years running her own luxury hospitality PR agency in south-east Asia, from her base of operations in Thailand. She had supported the launch of some of the biggest luxury properties in the region and was perfectly placed to lead the PR element of this pre-opening, on a fixed-term project basis. 

By late 2022, with the pre-opening underway with Natasha’s expertise in place, we further enhanced the marketing team structure by recruiting a full time Director of Marketing.  With her previous experience in multi-property luxury brands, we were delighted to place Carla Severn, an ideal match for EQ Hotels as they continue to grow their luxury portfolio in London and Paris. 

As part of our ‘In Conversation” series, we were delighted to recently catch up with Natasha for a short Q & A as she shares her thoughts on her extensive experience in the hospitality industry. 

What inspired you to follow a career in hospitality?
My passion and professional background in the performing arts led me to pursue a career in hospitality. The similarities between hotels and theatre are striking – both involve creating a captivating experience for the audience or guest. Hotels are like a stage or a film set, with the operations team and guests playing important roles in the narrative. Just as actors create characters, hotel professionals use branding and marketing to communicate with guests and create engaging experiences. I particularly enjoy the thrill of opening a new hotel – it’s like the excitement of a new relationship. As someone who works primarily on pre and grand-opening projects, I get to experience the buzz and then exit stage left while the hotel is at its peak. 

What do you consider your biggest achievement so far and why? 
While relocating back to the UK after being overseas for two decades was a significant personal achievement, my greatest professional accomplishment was leading the global launch of Keemala, a breathtaking resort tucked in the hillside of Phuket’s west coast. This project was particularly special to me because I had the opportunity to work closely with the owning family from the very beginning and was given full autonomy to oversee everything from the brand story to the PR strategy, social media, photography direction, and even the food and beverage offerings. Taking a 360-degree approach to this project allowed me to immerse myself fully in every aspect, and it was this level of involvement that I truly enjoyed. Overall, I consider my work on the Keemala launch to be my greatest achievement, as it was a project that felt deeply personal and allowed me to showcase my skills across multiple areas. 

What does great hospitality mean to you?
To me, great hospitality is all about creating a sense of warmth and genuine welcome for every guest. While I certainly appreciate luxury and all the frills that come with it, I believe that the key to exceptional hospitality lies in the quality of the team. Hospitality is not just about providing top-notch service, but also about selling experiences and journeys that enrich the lives of guests. As a hospitality communications professional, I see myself as an ambassador for both the hotel and the destination it represents, sharing the story and values of both and ensuring that we shine the brightest light on both.  

What is the greatest lesson you have learned in your career so far?
I have learned that continuous learning is essential, but it’s equally important to focus on my strengths. It’s easy to underestimate the value of experience and the distinctive perspective it brings to a team. As professionals, and consultants, it’s common to feel like an imposter or hesitate to charge a fair fee, but with decades of experience, I must remind myself that am worth every penny. Additionally, I have learned not to get caught up in small details and to have the courage to redirect clients towards what really matters. It’s easy to get bogged down in irrelevant aspects, but this can be a waste of time and resources. Instead, it’s crucial to stay focused on the big picture and work towards achieving meaningful outcomes. 

Thank you to Natasha for sharing your inspirational views on the hospitality industry.  

Madison Mayfair focuses on forging strong, long-standing relationships with clients and candidates, often over the lifetime of multiple roles, to ensure we can find creative and innovative solutions to the challenges we all face in the hospitality industry.  

To discuss how we can support your businesses with your overall people strategy or to access our full suite of human capital services through Hospitality People Group, please get in touch with Guy Lean on Tel: +44 20 8600 1180, Mob: +44 7813 009787 or Email:  




General Manager – Milan

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

They now have an opening for a General Manager at one of their hotels in the beautiful city of Milan.

The hotel has recently gone through a major renovation that resulted in the rebranding and repositioning of the property into a high-end 4 star, lifestyle hotel. Offering 200+ beautifully appointed and refurbished rooms and suites, 5 small/medium meeting rooms, a fitness centre, a café, a restaurant and a brand new concept restaurant on the top floor. The hotel offers the perfect location and solution for both the business traveller or leisure stay..


One of the most exciting projects for a new General Manager will be to focus on the rebranding and repositioning of the hotel in the market. They are looking for a strong leader who can build a team for a new brand by developing and inspiring his/her team. The goal would be to deliver the annual budget, improve the operational delivery, drive the performance and the launch the property next year. The successful candidate will have the opportunity to join a company that is known for its successes throughout Europe.

Reporting to the report to the Regional Operations Director, the key objectives of the role will be:

  •  Delivering the annual budget through the agreed commercial strategies
  • Hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service
  • Rebranding and repositioning of the hotel
  • Dealing with outsourced companies

Candidate Requirements:

  • An experienced hotelier with minimum 3 years’ experience as a General Manager in an internationally branded hotel
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, corporate and MICE segments, sales and marketing, revenue
  • Good knowledge of F&B
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated firsthand approach
  • Proven history in client negotiations and account strategizing
  • Rebranding and repositioning experience
  • Excellent presentation skills
  • Degree qualification  – desired but not essential

For more information or to apply, please contact Mara at or call on +44 20 8600 1169

Cluster Director of Revenue, Germany – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

With two hotels in Dusseldorf and Heidelberg, our client has an opportunity for a Cluster Revenue Manager to join the Company.

Reporting directly to the General Managers, the primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.  Monitor competitive analysis. This is a challenging position within the commercial team. The Cluster Revenue Manager will be responsible for managing at least 2 hotels directly and overseeing the reservations teams on property. There will of course be travel involved between the two properties and the opportunity exists for hybrid working.

The successful candidate should possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, using some other combination of knowledge, skills, and abilities.

  • Must be proficient in writing, speaking and negotiating in English and local language;
  • Extensive knowledge of revenue management;
  • Knowledge of hotel and competitive market or similar environment;
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication(both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Team player – with a sense of humour even in the face of adversity!

Candidate Requirements:

  • Bachelors or Master’s degree in a relevant field or equivalent combination of education and work related experience
  • Ideally you will have a with 3+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.
  • Fluent in German

For more information or to apply, please conact Mara at or call on +44 20 8600 1169

General Manager – Florence

This is a fantastic opportunity for a strong leader to be General Manager of an iconic property within a 10-minute walk to the city centre of Florence. Situated in the historic city centre, two blocks from the famous Arno River in a tranquil neighbourhood of central Florence, the elegant hotel reflects the history and the charm of the city with romantic Tuscan shutters and a sun-drenched interior courtyard typical of classic Italian villas.

The hotel itself is currently undergong a full refurbishment with the main emphasis being on the restoration of the property in keeping with its architecture and history.  The targeted reopening will be January 2024 and will create an exciting project for an experienced General Manager to focus on the rebranding and repositioning of the hotel in the marketplace.

Essential skills and qualifications

  • An experienced General Manager with minimum 5 years’ experience as a General Manager in a Internationally branded hotel
  • International brand experience
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Excellent organizational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives

Highly desirable skills and qualifications

  • Previous experience working in Florence
  • Preopening and repositioning experience
  • Excellent presentation skills
  • Degree qualification

For more information or to apply, please contact  Mara at or call on +44 20 8600 1169

General Manager, Paris Airport – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Situated at Le Bourget Airport in Paris, our client is seeking to hire a General Manager who possesses hands-on and successful experience in managing all the key business functions, including operations, finance, sales, revenue and e-commerce.

The hotel is an upscale/lifestyle branded property which offers a sleek contemporary design and modern interior. Along with over 100 rooms they offer meeting facilities, contemporary French restaurant, wellness area with a magnificent swimming pool and a panoramic bar which gives a breath-taking view of Paris and the runways of the private international airport of Le Bourget

Key objectives of the role include:

  • Delivering the annual budget through the agreed strategies
  • Represent the hotel in the local marketplace and be actively involved in sales activities
  • Manage the hotel within the brand standards
  • Deliver service levels to meet customer expectations and within brand standards
  • Coach and manage people to drive desired results and fully review the current working practices in order to increase profitability

Candidate Skills:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 2 years’ experience as Director of Operations in a similar size hotel
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • Experience in month end reporting, budget preparation and presentation
  • A positive hands-on approach
  • A good coach, who will be able to motivate the existing Executive Team members and mentor the new ones
  • Strong business management acumen in both revenue and cost controls
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong facilitator and driver of engagement within the hotel team
  • Proactive, driven, independent, decisive
  • Strong problem solving
  • High level of resilience and self-discipline
  • Fluent English and French speaker

Highly desirable skills 

  • Previous or current experience with the lifestyle brands

For more information or to apply, please contact Mara at or call on +44 20 8600 1169

Cluster Director of S & M – Prague

Our client is an internationally known brand that represents style and luxury all over the world.

They now have an super opportunity for a Cluster Director of Sales & Marketing to be based in the historic and beautiful city of Prague. Covering two hotels in the city, both properties have strong Directros of Sales and therefore it would be beneficial to locate a candidate with a strong marketing background who has an understanding of online business and digital marketing.

Key Responsibilities
The successful candidate will be responsible for the total hotel revenue generation in line with the vision, mission and beliefs of the Company. They will maximise the hotel’s revenues by increasing occupancy at best rates and making profitable use of all relevant outlets (e.g. restaurants, events, Spa etc.). They will oversee the sales, marketing, PR, conference and events teams, setting strategies and targets for each revenue stream and overseeing their achievement of these objectives. They will work to build highly effective and aligned teams through communication, motivation and training and the Cluster Director of Sales & Marketing will build effective partnerships with like-minded and luxury and upscale brands to build and grow the business both in terms of revenue and positioning. They will also establish and maintain good business relations with key corporate clients, e.g. airlines, DMC’s, OTA’s, travel agencies, tourist offices, etc.)

The main focus of the role is to reposition the hotels with a correct marketing message. Repositioning within the leisure sector (the properties are out of the city centre) and managing the USPs will be important. The successful candidate will need to be highly engaging, involved, global thinker, with a “let’s do” attitude, commercially minded who can connect with people. “Work hard and play hard” is the motto of the team. Nurture the team with a positive attitude, support people.

Candidate Requirements

  • 3-5 years in a similar position in a similar sized and star rated hotel.
  • Experience in managing multiple departments/teams.
  • Excellent knowledge of hotel systems e.g. Opera PMS/S&C
  • Excellent knowledge of Microsoft Office Suite
  • Digital marketing understanding (desirable)
  • Written and verbal fluency in English. Fluency in another major language and added advantage
  • Analytical and numerate
  • Must be eligible to work in the country
  • Willing to travel (30-40% Travel to US and Europe)
  • Ideally an Undergraduate degree in a relevant field such as Hospitality Management, Tourism, Marketing or Finance

For more information or to apply, plase contact Mara at or call on +44 20 8600 1169

Is Hospitality really the most stressful industry in the UK?

April is Stress Awareness Month, and after a number of publications last year reported that 57% of hospitality employees regularly experience high levels of stress, we want to ask if hospitality really is the most stressful industry in the UK? 

The most stressful industry in the UK? 

In July last year, a report from addiction and rehab specialist Delamere, on the toxicity of the hustle culture, gave a breakdown on stress in various industries. This report was picked up in a number of other articles at the time, and presented hospitality as the most stressful industry in the UK. According to the report, 57.1% of “Accommodation and Food Service” workers reported poor mental health, more than Health and Social Care and Manufacturing which rounded out the top three places. The data to back this up were attributed to Lifeworks’ monthly Mental Health Index. These figures tend to vary by month and while Hospitality is no longer considered the worst offender in terms of workplace stress, it still rates consistently low in areas such as Average Hours Worked and Work-Life Balance.  

The impact of stress on retention rates 

Long Hours and Work-Life Balance, contribute highly towards levels of stress, which can eventually lead to burnout, especially if the level of commitment to the business and its culture begins to wane. Inevitable this can lead to reduced productivity and employee retention levels.  

Last year, we published The Battle for Retention which looked at a number of other factors that can affect employee turnover. 

Advice on how to tackle stress in the workplace consistently revolves around how to spot it in yourself, and in your employees. As individuals, we all have a responsibility to ourselves to recognise when we are working too hard or neglecting our personal commitments. Hospitality Action is a charity that supports hospitality employees both inside and outside of the workplace. In their Advice Hub, they share expert advice and information on how to get further support on a range of issues, including Stress.  

 Signs of stress can include:  

  • Difficulty sleeping 
  • Feeling irritated with family, friends or co-workers 
  • Drinking more than usual 
  • Struggling with work deadlines 
  • Feeling isolated and lonely 
  • Physical symptoms such as: panic attacks, headaches, chest pains, indigestion, dizziness, nausea, sweating, breathing problems 

Mental health charity Mind recommends some ways to manage it including:  

  • Identify your triggers – Try to prepare for stress by recognising what sets it off 
  • Organise your time – Make a list of your tasks and approach them in order of urgency 
  • Be clear about your limits – While it isn’t always possible to say no to things, let people know if you don’t have the capacity to fulfil their demands 
  • Try to take a short break – it may seem counter-intuitive to take a break when you are stressed but if you can allow yourself one, this can help how you feel
  • Develop interests and hobbies – Outside of work, try to make time for what you enjoy to take you away from stress 
  • Get enough sleep 
  • Stay physically active 
  • Eat a balanced diet 
  • Spend time in nature 
  • Build a support network – having friends and family, or finding support at work to talk through why you feel stressed can make a big difference 

Employers also have a duty to instill a workplace culture that can help spot the signs of stress and empower them to engage with employees on a more personal level, especially if they are seeing symptoms of stress in the team or in individuals. According to the Health and Safety Executive, signs of stress in a team can include:  

  • Increase in arguments amongst staff 
  • Higher staff turnover 
  • More reports of stress 
  • More sickness absence 
  • Decreased performance 
  • More complaints and grievances  

In individuals, leaders may notice a change in the way people act or feel, such as:  

  • Taking more time off 
  • Arriving for work later 
  • Being more twitchy or nervous 
  • Mood swings 
  • Being withdrawn 
  • A loss of motivation, commitment and confidence 
  • Increased emotional reactions – being more tearful, sensitive or aggressive

In addition to the free support for hospitality employees, Hospitality Action also offers a number of support packages including Stress and Resilience Training, designed to bolster the resilience and wellbeing of your employees. 

If you would like support with your people strategy in 2023, Madison Mayfair are here for you. With a superb track record in finding the right people for the right role, we have long standing relationships with clients and candidates and we can help guide you through challenging and sometimes stressful times.  

If you would like to chat about your people strategy, please contact us on +44 20 8600 1180.  








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