General Manager, London

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Director of Sales, Luxembourg

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has has formed strategic alliances with many of the world’s largest hotel brands.

They are now seeking to hire a Director of Sales, for one of their properties based in the country of Luexembourg,

Reporting to the General Manager, the Director of Sales will be part of the hotels’ Executive Team and will be fully involved in leading the hotels’ business strategies and related sales performance.

The successful candidate  will be a commercially driven sales professional, focused on managing the hotels’ selling strategies to maximize revenues and to outperform the market.

Main responsibilities include:

  • Assisting in the preparation of a challenging and meaningful budget each year
  • To prepare and manage daily, weekly, monthly and annual sales action plans in order to identify opportunities and segments requiring action
  • Review current contracts and align future contracting actions to maximize opportunities and revenues, to outperform the market
  • Analyse the individual performance and booking patterns of accounts and segments and to be able to articulately explain strategies and results to the Executive Team and to the hotels owning company during monthly business review meetings
  • Create and sell promotions and events as required
  • Lead the Sales team, ensuring that all hotels’ HR policies are adhered to
  • Understand and interpret STR data to assist with hotel strategies to maximize revenues
  • Work closely with the Director of Revenue Management to optimize overall business performance

Essential Skills and Qualifications

  • At least 3 years’ experience in a senior sales function with an international branded hotel where there is substantial corporate / MICE business
  • Qualified to degree level in a hospitality related discipline
  • Analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies and define actions for the hotel’s sales team
  • Proven achievements working in a competitive market
  • Creative sales leader able to identify and secure niches or sales opportunities
  • Excellent communication and presentation skills
  • Business fluent English (spoken and written) and ideally French
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve  their objectives

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 11669

Resort Managing Director – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is the is one of the largest private property companies in Europe and an expert and highly active hotel investor with a worldwide investment and development programme.

They now have a vacancy at one of their resort properties for a Managing Director who will be charged with formulating and driving the strategy and operations of the Hotel Leisure Facilities, Accommodation, Elite Sport, and Meeting & Events space to ensure sustainable financial growth, guest and member satisfaction and elevated levels of team engagement.

Key objectives of the role include:

  • To ensure business targets for membership, revenue, occupancy, and profit achieve or exceed budget and effectively manage the cost elements of the income statement
  • Accountable for appropriate governance and compliance with legal requirements and achieving optimum audit scores in all H&S, food hygiene and licensing audits
  • Adheres to national and local business laws and regulations, company policies and requirements including PCI compliance and GDPR
  • Develop the business case for any Capex and project manage delivery of the works agreed to time and budget
  • To provide clear leadership and maintain a shared vision of success for the commercial, operational, and business support functions.
  • Create a cohesive and high-performance management team that continuously strives for positive performance results and improvements, and is adept at crisis management
  • Monitoring guest and member feedback and holding the management team accountable for meeting the needs of customers and delivering high quality service in addition to addressing any service failures that arise
  • Ensuring operational departments are running efficiently and effectively with a focus on optimising revenue, effective cost control, achieving customer satisfaction and the delivery of high operational standards.

Key Skills & Qualifications

  • History of building high performance teams
  • Seasoned leadership professional from the membership and hotel market
  • History of building strong team engagement
  • The ability to balance costs within a seasonal work force
  • Proven experience of driving financial/commercial performance across complex leisure products
  • In-depth hotel sector experience, with an Operational, Finance or Commercial background
  • P&L responsibility for a resort/hotel
  • Proven history setting and reviewing KPI’s, understanding budgets and forecasts and ability to challenge performance results
  • Financially astute with strong analytical skills
  • Experience with major Capex projects, feasibilities, control, review, and monitoring

Highly desirable skills and qualifications

  • A proven history in delivering outstanding results as a Managing Director (or very experienced GM)
  • A hospitality-related degree or diploma, such as restaurant and hotel management
  • Managed complex settings outside towns and cities
  • Experience working for a major hotel group/ Owner

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Cluster Director of Revenue, Paris

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents. They now wish to hire a Cluster Director of Revenue to manage the revenue function at two properties in the beautiful city of Paris.

The primary purpose of this position is to monitor the group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. The successful candidate will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. They will also provide analysis of city events and activities in order to project the effect of opportunities they create.

This is a highly strategic role where the successful candidate will have direct influence over dynamic pricing.

Key skills:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of the impact on goals and the bottom line
  • Must be proficient in writing, speaking, and negotiating in English and local language
  • Previous experience in hotel, travel & tourism, service sector preferred

Desirable skills: 

  • Bachelors or master’s degree in a relevant field or equivalent combination of education and work-related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

General Manager, Heidelberg – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a great opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

Our client is now looking for a General Manager to oversee the re-opening of one their properties in the beautiful city of Heidelberg. Having recently rebranded, the position of General Manager is a fantastic opportunity to continue the success of the hotel in the city.

Responsibilities:

  • To be responsible for the dynamic operations of the hotel.
  • Hire, train and retain the full hotel team.
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal.
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Fully accountable for the delivering of KPO’s, annual reviews and all subsequent requirements for direct reports
  • To drive and take the lead role in terms of service, culture, development, team image, systems, procedures, and skills development
  • To ensure the hotel is constantly presented at its best by a thorough diligence and installing the same culture into all team members
  • To ensure quality measures are maintained throughout the company using such tools as SALT, TripAdvisor, STR etc.
  • Managing HOD’s, ensuring all departmental rotas are operating at optimum efficiency
  • All areas of costs to be well maintained and operated within the budgeted targets
  • Pro-actively pursue all practices in-line with company environmental and energy saving initiatives
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel
  • Project manage any key strategic priorities
  • To lead the budget process and then subsequent implementation through the leadership team

Position Requirements:

  • Pre-opening and opening experience of an Internationally branded hotel
  • A highly commercially driven GM building relationships with key corporate Clients
  • Degree or equivalent qualification, ideally in a hospitality discipline
  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • An experienced GM with internationally branded hotels who has knowledge of both rooms and food & beverage
  • Fluent in German and English

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call +44 20 8600 1182

General Manager, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a leading European hospitality investment and management platform, who now have a fantastic opportunity for a strong leader to be General Manager of a newly converted internationally branded property in the highly desirable St Germain area of Paris.

This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team, with the objective to create a lifestyle hotel recognised in the city as the ‘place to be seen’. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service.  This individual will thrive working autonomously but in a collaborative way with the senior leadership team.

Experience required:

  • Pre -opening experience either as a GM or Head of department
  • An experienced General Manager (or Hotel Manager) with lifestyle and on trend hotels
  • A GM with both rooms and F&B experience
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in France
  • Fluent in English and French
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 

VP Development, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a leading European hospitality investment and management company who are seeking a VP Development.

The VP Development will be a key member of the Investment and Asset Management team and will oversee leading all management development activities. The VP Development will be responsible for sourcing management agreement projects for the European markets. This role will lead the full spectrum of the projects including origination, feasibility studies, term sheet negotiation, management approvals, contract negotiations and deal closing.

In addition they will be responsible for:

  • Conducting market, financial and project feasibility studies
  • Developing new markets, market intelligence, and maintain a database of research resources
  • Developing financial feasibility studies for management agreements
  • Preparing and submitting proposals for internal approvals as well as preparing and presenting strong proposition offers for external property owners
  • Negotiating management agreements and all related contracts
  • Activelyt selling the company’s management service products to potential new affiliates with the aim of increasing the size and scope of the management contract offering
  • Maintaining a strong awareness of competitor activity and apply this to the growth strategy
  • Developing and completing Hotel management deals, both single unit and multiple signings
  • Creating relationships between funding sources, hotel operators and property owners to maximise sales potential
  • Building alliances and relationships with agents, brokers, and financial institutions to facilitate potential deal making
  • Developing strong relationships internally throughout all departments and support colleagues where required
  • Ensuring that the development process is well documented and implemented according to procedure and company standards
  • To adopt a collegial relationship throughout the Group but within the operational business division to ensure a smooth opening process and a seamless transition

Experience required:

  • Proven Business Development experience and network within the European hospitality/Hotel market
  • Competent in managing multiple projects simultaneously with a strong results/goal orientation
  • Ability to thrive in a changing environment and deal with ambiguity
  • Good collaborator with excellent interpersonal and communication skills, both written and spoken
  • Demonstrated skill in organising resources and establishing priorities
  • Systematic and methodical in thought process and work approach
  • Strong sales and negotiation skills
  • Travel is required up to 50%
  • Bachelor’s degree in finance, business, real estate and/or equivalent areas preferred

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

VP Marketing, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a leading European hospitality investment and management company who are seeking a VP of Marketing to oversee all marketing activities for the company.

They are looking for a commercially driven individual who will lead the marketing function in order to oversee and grow the marketing department, consistently identifying revenue opportunities

A detailed job description will be shared upon application.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

 

General Manager, Dresden

This is a fantastic opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

The position of General Manager  is a senior leadership role and offers a great opportunity to continue the success of the hotel in the city. The hotel currently sits as the number one in STR and its competitive set. This individual will be directly responsible for the entire operation which has a large and complex F&B function. The property also has a wellness centre with over 400 members. The production kitchen is at the heart of the hotel and produces all the highest quality food to the highly competitive food outlets.

Candidate Requirements

  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • An F&B professional who has managed multiple outlets and can react quickly to the “pulse” of the city
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • Fluent in German

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call +44 20 8600 1180

General Manager, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client owns, manages or asset manages over prime hotel real estate with over 3,500 bedrooms across the UK and Europe.

They have recently acquired a boutique hotel in the centre of Paris and are looking to hire a General Manager with a passion for detail who can deliver the hotel at its very best, day in, day out, without exception.

The successful candidate will need to be a strong leader who will direct the team from the front and drive forward the entire hotel team.

 Key Requirements

  • An existing Hotel Manager or General Manager
  • International experience, particularly within the French hotel market
  • Proven leadership skills involving the ability to manage, develop and motivate a departmental team to achieve their objectives.
  • A positive and motivated hands-on approach
  • Fluent in French and English
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