Tag: hotel

Managing Director – Italian Hotel Group – Milan

Posted on by katherine

Our client is one of the largest privately held hospitality organisations in the world, with almost five hundred hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

One of their portfolios, based in Italy, is now seeking a Managing Director to manage a diverse portfolio of hotels with revenue approaching €100m and will join a company that is known for its successes throughout Europe. This is a senior leadership position and will be a hands-on operations role with the focus being on the implementation of the company’s strategy.

Key objectives of the role

  • Instilling a broad commercial focus across the complete portfolio of hotels ensuring effective sales and revenue strategies to deliver business growth
  • Excellent leadership capabilities to manage property-based GM’s and work closely with the corporate team
  • Manage a diverse portfolio of hotels ranging from 4-star hotels to luxury boutique properties
  • Create and ensure a quality service and product meets customer expectations

Key skills and qualifications

  • An experienced multi-unit Director or Senior Area General Manager (minimum 3 or 4 hotels complex in nature), preferably with international hotel brand
  • Resort operations experience is desirable
  • A strong understanding of commercial functions, sales & marketing, and revenue
  • Fluent English and Italian speaker
  • Proven leadership skills including the ability to manage, develop and motivate a strong team to achieve their objectives
  • Knowledge of the multiple hotel markets
  • Experience in Italy would be desirable

Excellent Dirigente Compensation package based on experience including Basic salary, company bonus, company car.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

Deputy GM – London West End – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and have formed strategic alliances with many of the world’s largest hotel brands.

They now have an opportunity at one of their hotels based in the West End of London for a Deputy General Manager to join the team. This position of Deputy GM is a potential gateway to more senior leadership roles and if the candidate demonstrates that they have high potential will receive targeted mentorship and coaching. This is viewed as a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability, with regards to all operational departments and then supporting the General Manager with Sales, Revenue and HR.

This is an opportunity to join an entrepreneurial company that is known for its successes throughout Europe and to be part of driving the continued strive for exceptional service and increasing profitability.

Candidate requirements

  • Experienced HOD, who also has experience working for branded hotels
  • Experience leading a department (preferably Rooms Division)
  • Good knowledge of Health & Safety is essential
  • Strong leader who will direct the team from the front and drive the same engagement from the entire hotel team
  • Passion and attention to detail
  • Target driven
  • Pre-opening/reopening experience would be preferred by not essential
  • Excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the hotel and upwards to other key stakeholders
  • Strong analytical skills and the ability to communicate the results clearly, either through monthly performance reports or any other ad hoc financial analysis requested by the stakeholders

To apply, please contact Mara at mm@madisonmayfair.com

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

 

 

Hotel Manager, London – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

A fantastic opportunity exists for a Hotel Manager to join the team at a luxurious lifestyle hotel situated in the West End of London.

The primary function of the role will be to support the General Manager in providing leadership across all areas of the hotel. The ideal candidate should be able to demonstrate an entrepreneurial spirit and solution focused approach to managing the business and showcasing our client’s values by leading by example.

Candidate requirements

  • Minimum 3 years’ experience as a member of the Executive Team within the luxury market of the hotel industry
  • Strong understanding of forecasting, budgeting, scheduling, productivity, inventory controls, P&L analysis
  • Excellent knowledge of Opera, Fourth Hospitality and Microsoft Office
  • Possess exceptional understanding of hotel operations
  • Ability to communicate clearly, prompt, and accurately. With strong written, oral, and interpersonal communication skills in English and able to interact effectively with people at all levels of the organisation
  • Excellent organizational skills able to multi-task
  • Able to work on one’s own initiative, whether independently and as part of a team. A good collaborator

A full position description will be shared during the application process.

To apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

 

 

 

 

Insights from the Annual Hotel Conference 2022

Posted on by katherine

The “Peak of Uncertainty” 

Our very own Guy Lean attended the recent Annual Hotel Conference (AHC) and shares some of his observations and insights from the event.  

As Hoteliers and Investors prepared to attend the first sessions of the event in Manchester, news of the tax policy backtrack came through from Westminster, shifting the economic goalposts once again.  

We are becoming increasingly used to operating in a state of flux and it is no surprise that “adaptability” became a theme throughout the conference. One attendee even suggested that the AHC was taking place at the “Peak of Uncertainty” for the UK. 

Annual Hotel Conference in Manchester
The AHC has always been an impressive event and has grown year on year. It is generally considered to be a more intimate version of IHIF in Berlin, but since the UK continues to be the most valuable region in the European investment market, it is one that attracts a lot of interest from investors, owners and hotel executives.  It has always been innovative, being one of the first to go paperless and it has evolved to now offer a seamless app experience that gives more control back to the user. 

The Economy
As expected, the economy was the most common topic of discussion, but the most fascinating aspect of this was the general positivity that surrounded the event. There was a lot of talk at the beginning of 2022, about just trying to hit 2019 numbers. And actually, many attendees spoke of how they’ve shattered those numbers. 2022 has been a phenomenally positive year. The success could be partly attributed to the huge pent-up demand from customers, who were still catching up on delayed experiences.  

Forecast for 2023
Naturally, the ongoing war in Ukraine, rising inflation and interest rates are still keeping hoteliers cautious. As we plan for 2023 and another very uncertain future, there is continued pride in the resilience that has developed and embedded over the past couple of years. This ability to adapt to changing circumstances is no longer merely a tool to survive, but a highly prized asset now being used to drive success. A few of the speakers at AHC suggested that 2023 will be about bringing things back to basics, keeping things simple and doing what they do really well; cutting out waste and mistakes, looking after employees, working hard and ensuring that guests have great experiences time and time again. As a big rugby fan, it is a mantra that reminded me greatly of Paul O’Connell, former captain of the British & Irish Lions, who said “Let’s be the best at everything that requires no talent”.  

So how are investors planning for 2023? 
As costs continue to increase and the pent-up demand stabilises to normal levels, which business will continue to outperform the market?  

Investors are hopeful that energy prices will settle in the second half of 2023 and feel that there are still great opportunities out there, especially in the luxury market. While the economy hospitality sector will be less able to pass inflation costs onto the consumer, luxury hotels have a history of being able to do exactly that and are seen as a safer hedge against inflation.  

ESG Investments
The Investor influence is also being strongly felt in terms of ESG. An investment in a building is generally planned for longer-term value, and buildings that exceed current sustainability measures will be better placed to future-proofing their investments. Inevitably, operators are now being forced to prove their eco-credentials, with roadmaps to carbon net zero and green certifications now de rigeur for attracting investment. If they can’t do this, then then they simply won’t get the funding they are looking for. As the competition for corporate clients in 2023 is also likely to rely heavily on eco-friendly commitments, ESG is no longer a can to be kicked down the road. It is here and now, and needs to be treated with care and authenticity if you’re going to progress. 

Recruitment
I couldn’t sum up the event without also looking at the current state of recruitment. We’ve all heard about how businesses have struggled to recruit since the pandemic and the phrase “War for Talent” has been used frequently. At AHC, the operators that were most positive about the future tended to be the ones who spoke of strong cultures in the workplace. Being great communicators and focussing on retention has helped them drive employee satisfaction, keep their best talent and consequently helped attract new candidates when needed.  

From our experience, there is no doubt that there is a huge pool of talent out there, but they may just be a little more selective about where they will move next and are looking to work with employers that share their values.  

If you would like to arrange a chat about your recruitment strategies or to discuss any points raised in this article, then please get in touch on +44 (0)208 600 1182 or +44 (0)7813 009 787 or guylean@madisonmayfair.com 

 

VP Sales, Revenue & Marketing – UK – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Based in the United States, our client is a Hospitality Management firm for a select profile of the most trusted, bold, and innovative hotels, resorts, restaurants, and hospitality brands.

Their success is built on a unique style of entrepreneurial management and ownership mentality that enables them to provide each of their properties with the individualized personal service of a small company, enhanced by the breadth and depth of the skill and experience at a larger company. They continue to invest heavily in their people, services, and infrastructure, to create value and optimize financial performance throughout their portfolio.

They now wish to hire a Vice President of Sales, Revenue & Marketing. This role will have total oversight of these separate functions within the portfolio and curate all business development initiatives ranging from product concept to revenue and customer conversion to ensure proactive strategies are in place for continuous revenue improvement and market share gain.  The role takes a hands-on approach with the hotel teams to ensure leadership aligns for success, including recruiting, mentoring, and training. This position acts as an active participant on many brand advisory groups and consistently continues to strengthen relationships with brand executives.  Will also have total oversight of marketing functions within the portfolio working in conjunction with the marketing team and the discipline leader. Additional responsibilities include all brand campaigns, digital marketing execution, brand experience partnerships and field marketing deployment working in conjunction with the specific discipline leaders. This position has led responsibility to implement paid media and content strategy across the portfolio.

Key skills and qualifications

  • Bachelor’s degree, preferably in business or hotel management, from 4-year college or equivalent knowledge and experience.
  • 10+ years of prior professional experience in the hotel sales & marketing industry
  • Able to execute a Marketing Plan to enhance revenue
  • Strong business writing ability, attention to detail, organizational and analytical skills
  • Ability to communicate both verbally and in writing across all levels of the organization in a clear and concise manner
  • Self-motivated and task oriented with the ability to work independently and also collaborate well with others
  • Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook are required for this position
  • Present confidence and a professional appearance
  • Travel required

To apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

Operations Director, South West London – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is a hotel resort based in South West London, that offers elegant hotel accommodation leading leisure facilities and  meeting and event space.

They are now seeking to hire an experienced Operations Director, who will be responsible for the seamless running of the resort, and delivering the standards expected of this prestigious venue. Reporting directly to the Managing Director, the Operations Director will oversee the day to day running and strategic planning of the hotel (front office and housekeeping), food and beverage outlets, and event operations.

Direct reports for this position will include:

  • Food & Beverage Director
  • Events Operations Manager
  • Head Housekeeper
  • Facilities Manager
  • Hotel Reception Manager

Candidate requirements:

  • Strong commercial, operational and financial acumen. Experienced in setting and managing budgets, revenue proposals and forecasting results
  • Experienced in Food & Beverage Operations
  • Experienced in Rooms Division
  • Experienced in Facilities Management
  • In-depth knowledge of the hotel, leisure and service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
  • Accountable and resilient, with the ability to work under pressure
  • A degree or diploma in Hotel/ Club Management or equivalent

It would also be an advantage for candidates to have knowledge of hotel property management systems.

 

 

 

Director of Marketing, London/Paris – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity for a strong Marketeer to be the Director of Marketing of one of the most forward thinking Private Equity Groups in Europe.

One of the most exciting projects for the new Director of Marketing  will be to focus on the rebranding and repositioning and launch of the lifestyle boutique hotels within the Group.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of these highly anticipated hotel rebranding and launches. This is an exciting and challenging opportunity for a passionate Director Marketing  who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven marketing department with the objective to create a process driven marketing department.

The role has been developed because of significant growth, and expansion plans, as well as the anticipated need to provide a high level of support to the rebranding, repositioning and launch of new hotel openings within the group.

The successful candidate will be a dynamic and results orientated individual who is intelligent, persuasive, forward thinking, and above all, able to demonstrate excellent marketing & leadership skills. Working with the VP Commercial the Director of Marketing will develop strategic marketing, advertising, media, PR, and internal communications plans designed to raise brand awareness and in turn drive Hotel revenue.

In addition to at least five years industry experience, the candidate must have held a leadership position in a well-established company and be able to demonstrate a track record of sustained success. A sound knowledge of marketing disciplines is essential; as is a broad understanding of, data management, DM, and CRM. A strong appreciation for the sales function with a focus on meeting client needs through outstanding service is also required.

Key skills and qualifications 

  • Comfortable and confident in taking the marketing lead and managing external creative and PR agencies
  • Strong commercial acumen.
  • Experience in managing budgets, revenue proposals and forecasting results
  • A creative thoughtful leader who can influence
  • In-depth knowledge of the hotel / leisure / service sector.
  • Strong leadership skills to effectively manage and motivate external suppliers to be creative and effective whilst understanding a clear ROI
  • Accountable and resilient.
  • Ability to work under pressure.
  • Computer savvy specifically as it relates to Excel, PowerPoint
  • Excellent verbal and written communications and presentation skills
  • Self-motivated, hardworking, and possessing excellent leadership skills.
  • Believe in teamwork, outgoings, dynamic, innovative, and loyal

 Essential skills and qualifications

  •  An experienced Marketeer with experience of rebranding, repositioning, and launching hotels with lifestyle and on trend hotels
  • A Marketeer with a history of managing external agencies
  • Current or previous experience working in UK
  • Fluent in English
  • Proven history setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects and hotel openings

Highly desirable skills and qualifications

  • Previous career experience working in the London/Paris market
  • Previous experience working with international hotel brands
  • Experience managing the complexity of the entire marketing mix
  • Experience with lifestyle hotels
  • Fluent in French

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

Cluster Revenue Manager, London – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately-held hospitality organisations in the world, with in the region of 500 hotels across three continents.

They are now seeking to hire a Cluster Revenue Manager to oversee 2 of their hotel properties based in London.

Reporting directly to General Manager, the primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.  Monitor competitive analysis. This is a challenging position within the commercial team. As well as being responsible for managing at least 2 hotels directly the successful candidate will also oversee the reservations teams on property.

Essential skills and qualifications

  • Must be proficient in writing, speaking and negotiating in English and local language
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Team player – with a sense of humour even in the face of adversity!

Highly desirable skills and qualifications

  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work related experience
  • Ideally you will have a with 3+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180.

General Manager, London – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Cluster Director of Revenue, Paris – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents. They now wish to hire a Cluster Director of Revenue to manage the revenue function at two properties in the beautiful city of Paris.

The primary purpose of this position is to monitor the group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. The successful candidate will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. They will also provide analysis of city events and activities in order to project the effect of opportunities they create.

This is a highly strategic role where the successful candidate will have direct influence over dynamic pricing.

Key skills:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of the impact on goals and the bottom line
  • Must be proficient in writing, speaking, and negotiating in English and local language
  • Previous experience in hotel, travel & tourism, service sector preferred

Desirable skills: 

  • Bachelors or master’s degree in a relevant field or equivalent combination of education and work-related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

Chat Button