Director of Revenue – Luxembourg

Our hotel client in Luxembourg is in search of a dynamic and seasoned Director of Revenue. The ideal candidate will be a strategic thinker with a commercial drive and an analytical approach to management, dedicated to maximizing revenue through effective pricing strategies, inventory control, and forecasting to surpass market performance.

The hotel, an upscale branded property with 300+ rooms, was renovated just before covid, boasts a fantastic conference centre and is located only a few kilometres from the city centre.

Candidates should have a proven track record in revenue management within the hospitality industry. Reporting  to the General Manager, the successful candidate will be part of the hotel’s Executive Team and fully involved in leading the hotel’s strategy and performance.

This is a hybrid position that offers the flexibility of working outside of Luxembourg.

Essential skills and qualifications 

  • Experience in revenue function with an international branded hotel group, in a city centre location with multiple competitors at the similar size property
  • A French speaker would be highly desirable
  • Strong analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve their objectives
  • A positive, motivated and hands-on approach
  • Comprehensive understanding of RGI reports and mechanics
  • Detailed understanding of booking channels and experience of managing channel mix.
  • Excellent communication skills

Employee benefits

  • Competitive salary and benefits package.
  • Opportunity to work with a leading  hotel brand
  • Supportive and inclusive work environment
  • Professional development and career growth opportunities
  • Chance to make a significant impact on the hotel’s financial success

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call +44 208 600 1169

A Review of the Future Hospitality Summit in Saudi Arabia: Insights from Guy Lean

The Future Hospitality Summit, held at the beginning of May in Riyadh, was a dynamic showcase of Saudi Arabia’s burgeoning tourism and hospitality industries. For Guy Lean, a first-time attendee on his inaugural visit to Saudi Arabia, it was an opportunity to witness first-hand the incredible growth potential in the region. From bold mega-projects to the cultural shifts happening across the country, the summit offered valuable insights for businesses eager to explore new opportunities. 

Vision 2030: A Unified Strategy
One of the central themes of the summit was Saudi Arabia’s Vision 2030—a strategy designed to attract 150 million visitors to the country. Guy noted that everyone he spoke with, from ministers to business executives, was fully aligned with this vision. It was clear that the leadership-driven, KPI-oriented approach had permeated every level of the industry. “The first topic of conversation is about the Vision,” Guy said. “Moving from the original target of 100 million to 150 million visitors shows the ambition. They’re incredibly KPI-driven, and everyone’s working towards the same goals.” 

Mega and Giga Projects: Scale and Ambition
Saudi Arabia’s mega and giga projects inlcuding Qiddiya and Red Sea Global) demonstrate the country’s scale and ambition. Guy found the scope of these developments emblematic of the nation’s long-term vision. “These projects are vast,” Guy said. “The Red Sea project will offer something truly unique, both from a cultural and natural perspective.” 

These projects, which could otherwise be overwhelming in their enormity, reflect a broader strategy for economic diversification. And yet, they are just the tip of the iceberg. Beyond these colossal initiatives, Guy saw an extensive focus on practical hospitality needs, like hotels in secondary cities, business accommodations, and serviced apartments. 

Warmth and Accessibility: A Cultural Shift
Despite some preconceived notions about the region, Guy found the welcome to be warm, welcoming and authentic.  At the conference, he noticed that ministers and executives were genuinely interested in hearing about new ideas and connecting with people. “The Saudis are incredibly accessible,” Guy reflected. “They’re open for business, they want to talk to you, and they’re genuinely curious about why you’re there.” 

This cultural shift was refreshing. Guy described how approachable everyone was, regardless of their seniority or title. He felt that this openness would create countless opportunities for meaningful collaboration. “The Saudis are big on collaboration,” he noted. “They want to meet you, connect with you, and understand your service. It was a breath of fresh air.” 

Sustainability and ESG Commitment
While sustainability has been recently touted as a key focus in global business (although conspicuously absent at CHRIS which we attended in April), Guy felt there was a genuine commitment to ESG principles in Saudi Arabia.  

The projects presented at the summit weren’t just ambitious; they were carefully crafted to integrate sustainable practices. This dedication to sustainability was a common thread throughout the summit. From careful consideration of the Red Sea’s unique marine life to developing tourism that respects sacred sites, Saudi Arabia seems committed to building a responsible hospitality industry. “They know the value of their land, and they’re not just going to bulldoze through it,” Guy said. 

Challenges and Strategies for Success
While the opportunities presented at the summit were vast, Guy acknowledged that businesses who may want to tap into the market would require a strategic approach. Building meaningful relationships takes time, and businesses need to be prepared to invest in repeated visits to understand the market and establish trust. “You can’t just go once and expect lots of business,” he cautioned. “It’s an going investment in time to build genuine connections.” 

Another important consideration is the emphasis on Saudi nationalisation (or Nitaqat), which aims to bring more Saudi talent into the workforce. International expertise is welcome, but Guy stressed that businesses must recognise the focus (and legal requirement) on nurturing local talent. “They want to train their own people, but they’re aware of the expertise needed to do this properly,” he said. 

The Future Outlook
The Future Hospitality Summit painted a clear picture of the future of Saudi Arabia’s hospitality sector, one marked by bold ambitions and a willingness to work with global partners. Guy was confident that, despite the challenges, the opportunities in the region are unmatched. “I’ve never seen an opportunity this big in my life,” he said. “Dubai was always huge, but this is on a different level.” 

With the ongoing concerted national effort, the projects and partnerships emerging in Saudi Arabia really could elevate the region into a premier hospitality destination. Guy left the conference optimistic that Saudi Arabia will realise its Vision 2030, with projects that offer world-class experiences while maintaining cultural authenticity and prioritising sustainable growth. 

Conclusion
In conclusion, businesses seeking growth in the Middle East would be wise to pay attention to Saudi Arabia. The nation’s ambitious Vision 2030, combined with its genuine commitment to sustainability and warm, collaborative culture, makes it an attractive destination for investment. However, success requires thoughtful planning, long-term relationship-building, and a willingness to adapt to local customs and priorities. 

For Guy, the Future Hospitality Summit was inspiring. “It was a truly authentic experience,” he said. “The Saudis are doing something really special, and I believe they’re going to pull this off.” 

If you would like to arrange a chat about your people strategies or to discuss any points raised in this article, then please get in touch on +44 (0)208 600 1182 or +44 (0)7813 009 787 or email guylean@madisonmayfair.com 

Opening General Manager – Dublin

We have a fantastic opportunity for a strong leader to be General Manager of a newly constructed hotel in a prominent location within walking distance of Dublin City Centre, North Docklands and East Point Business Park. The hotel once completed will form part of mixed-use development scheme which will also include office space and a café.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial and strategic agenda of this highly anticipated hotel opening. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to focus on establishing the property within the marketplace. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary and outstanding service and in turn drive the business forward and effectively lead an energetic and standards-driven team.

Key Skills and Qualifications:

  • An experienced General Manager with lifestyle and on-trend hotels.
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar.
  • A GM with both rooms and F&B experience. Ability to drive the restaurant revenue, benefitting from the high-street footfall in a busy city-centre location and captive in-house guests.
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects
  • Pre -opening experience either as a GM or Head of department will be an added advantage.
  • Earlier career experience working in a city-centre location
  • Previous experience working with international hotel brands

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Sales & Marketing – Dusseldorf

We have a great opportunity for a Director of Sales & Marketing to work for our client at a hotel situated close to the city centre of Dusseldorf.

This individual will be responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The main purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives. Working closely with the brand and revenue management team  to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Candidate Requirements:

  • Ability to perform critical analysis
  • Ability to manage extensive amounts of information and provide constructive feedback/direction
  • Extensive knowledge of marketing, negotiating and sales procedures associated with the hotel industry
  • Excellent written skills sufficient to produce sales and marketing communications
  • Fluency in German
  • Ability to listen effectively
  • Ability to work effectively both independently and as a team
  • Ability to delegate, manage and organize complex projects and establishes priorities consistent with department/hotel objectives
  • Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints
  • Ability to effectively lead team of professionals
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 600 1169

Director of Housekeeping, Luxury Resort – French Alps

Fantastic opportunity for a Director of Housekeeping to work in one of the most beautiful Alpine locations in Europe.

Situated in the French Alps, the Director of Housekeeping would be responsible for overseeing two exclusive properties, both offering a five star luxury experience to their guests.

Offering seasonal stays, covering both the winter ski and the summer season, this would suit someone who is passionate about creating unforgettable guest experiences.

Candidate Requirements:

  • Candidates should have minimum of 3 years’ experience in a leadership role within the housekeeping department of a 5 star luxury hotel or resort
  • Strong organisational and communication skills, with the ability to effectively manage teams and collaborate with other departments
  • Exceptional attention to detail and a commitment to maintaining high cleanliness and quality standards

For more information or to apply, please contact Nadia at mm@madisonmayfair.com or call on +44 20 8600 1167

General Manager, Luxury Mayfair Hotel, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a superb opportunity for a General Manager to head up a luxury property situated in St James’s, Mayfair. This hotel is one of the finest luxury hotels in London and is considered to be a real jewel amongst its contemporaries.

We are seeking on behalf of our client a highly polished individual who has either current experience as a Hotel Manager or has recently been a General Manager in a luxury hotel environment within central London. Delivering the ultimate in luxury guest experience, this individual needs to be a true hotelier who will possess exceptional leadership skills with a track record of building and motivating high-performing teams.

With a requirement for strong business acumen and the ability to drive financial success while maintaining uncompromising quality, the successful candidate should have impeccable attention to detail and a commitment to excellence in every aspect of guest service.

Along with excellent communication and interpersonal skills, the ability to cultivate relationships at all levels, the General Manager should have exceptional knowledge of the London market with knowledge of the US market.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1166

General Manager, Barcelona – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are seeking an experienced General Manager to manage an internationally branded hotel in the vibrant city of Barcelona.

This is a senior leadership role and offers a great opportunity to take the lead in one of the best regarded hotels in this city, whilst joining one of the most acquisitive hotel investors in EMEA.

Taking full P&L responsibility for this major hotel asset, the successful candidate will need to be a strong, commercial leader who will be capable of building solid relationships with a loyal and competent team in order to continue the success of the hotel in the city.

Key Skills:

  • An experienced General Manager with a minimum of 5 years’ experience managing the key business functions required of a GM in an internationally branded hotel, which would include operations, finance, sales, revenue, and e-commerce
  • Degree or equivalent qualification, preferably in general business or hotel management
  • Success leading a large complex hotel in a gateway city or city influenced by convention business
  • Fluent English and Spanish (Catalan speaker would be beneficial)
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A decisive leader confident in their decision-making skills
  • Ideally candidates would have previous experience working in Spain, and knowledge of the Catalan market

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

 

 

 

 

 

 

 

 

 

Luxury Global Sales Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Exciting opportunity for a Global Sales Director to join our client, who is the operator of an international hotel management company.

With a portfolio of properties in Asia Pacific, Africa, Middle East and the Indian Ocean this is a fabulous role for someone who is passionate about hospitality and loves to travel.

Based in London,  they are looking for someone who can:

  • Develop and manage the high-end segment of the company
  • Foster lasting relationships with luxury travel agencies
  • Drive brand awareness in the luxury segment
  • Increase the market share in the luxury world by driving sales
  • Investigate and initiate potential brand partnerships
  • Attend events in the high-end luxury market.
  • Expand the company’s presence in the global Consortia’s
  • Develop closed partnerships with the global luxury networks

Key Skills:

  • Fluent in English (an understanding of French, German, Italian or Russian is a plus)
  • Great communicator in person and on Social Media
  • Excellent writing skills
  • Proven track record in the luxury field
  • A solid network in luxury travel, and hospitality
  • Previously held a position of seniority, able to establish credibility and build department accountability

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

Director Sales & Marketing, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fabulous opportunity for a Director of Sales & Marketing to join the team at an iconic Parisienne Hotel superbly located in the heart of Opera District.

Reporting to the General Manager, the DoSM is responsible for leading and directing the development and implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives. The DoSM will work closely with the brand and revenue management, to develop and implement strategies to maximize Revpar and grow market share in a profitable way and grow market share as measured by STR.

Candidate Requirements:

  • Must be proficient in writing, speaking and negotiating in English and French
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Previous experience in hotel, travel & tourism, service sector
  • Previous experience in leading a team
  • Preferably a DoS today or if not the title has strong experience

For more information or to apply, please contact Mara at mm@madisomayfair.com or call on +44 20 8600 1169

 

 

General Manager – Paris

We have an opportunity for an experienced  General Manager to be based at a hotel in the beautiful city of Paris. Situated in the heart of Paris on a very lively square near typical Parisian brasseries and the Canal Saint-Martin, the hotel is close to various cultural attractions and offers easy access to 5 metro lines.

The position of General Manager is a senior leadership role, and this individual will be directly responsible for the operations and departmental profitability of one of the largest hotels in the Paris portfolio.

The successful candidate will need to be a strong leader who will direct the team from the front and drive the same engagement from the entire hotel team. With a passion for attention to detail they will deliver the hotel at its very best, day in, day out, without exception.

Position overview:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To ensure the hotel team are fully trained to the expected high level and all direct reports are fully in line with the same goal.
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured

Candidate Requirements:

  • Previous experience as a General Manager of a large internationally branded hotel
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • Fluent in French and English
  • A positive and motivated hands-on approach
  • Strong financial awareness
  • Experience of the French / Parisian hotel market
  • Extensive conference facilities experience
  • Degree / Diploma qualification
  • Union management experience

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

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