General Manager, Oxford

This is a fantastic opportunity for a strong leader to be General Manager of a new unique lifestyle property that has recently been converted from a Department store.  The property situated in Oxford has been converted into a boutique hotel offering 101 rooms, spa, bar and destination restaurant.

One of the most exciting projects for the new General Manager will be to focus on establishing and repositioning the property within the market.

The hotel will offer 7 different room types with iconic views across the Oxford skyline. The hotel is scheduled to open in summer 2023 with a restaurant on the ground floor with an entrance facing the high-street, a roof top with 55 seats and the best views of the city.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this highly anticipated hotel rebranding. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team, with the objective to create a lifestyle hotel recognised in the city as the ‘place to be seen’. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary and outstanding service.

Essential skills and qualifications for the role

  • An experienced General Manager with lifestyle and on-trend hotels.
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar.
  • A GM with both rooms and F&B experience. Ability to drive the restaurant revenue, benefitting from the high-street footfall in a busy city-centre location and captive in-house guests.
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Oversee the Spa operations, maximizing profitability.
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

Highly desirable skills and qualifications

  • Pre -opening experience either as a GM or Head of Department will be an added advantage.
  • Earlier career experience working in a Cathedral city or a city-centre location in the UK
  • Earlier experience working with international hotel brands
  • Experience managing the complexity of HR situations in the UK market

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1166

Director of Marketing, London/Paris

This is a fantastic opportunity for a strong Marketeer to be the Director of Marketing of one of the most forward thinking Private Equity Groups in Europe.

One of the most exciting projects for the new Director of Marketing  will be to focus on the rebranding and repositioning and launch of the lifestyle boutique hotels within the Group.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of these highly anticipated hotel rebranding and launches. This is an exciting and challenging opportunity for a passionate Director Marketing  who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven marketing department with the objective to create a process driven marketing department.

The role has been developed because of significant growth, and expansion plans, as well as the anticipated need to provide a high level of support to the rebranding, repositioning and launch of new hotel openings within the group.

The successful candidate will be a dynamic and results orientated individual who is intelligent, persuasive, forward thinking, and above all, able to demonstrate excellent marketing & leadership skills. Working with the VP Commercial the Director of Marketing will develop strategic marketing, advertising, media, PR, and internal communications plans designed to raise brand awareness and in turn drive Hotel revenue.

In addition to at least five years industry experience, the candidate must have held a leadership position in a well-established company and be able to demonstrate a track record of sustained success. A sound knowledge of marketing disciplines is essential; as is a broad understanding of, data management, DM, and CRM. A strong appreciation for the sales function with a focus on meeting client needs through outstanding service is also required.

Key skills and qualifications 

  • Comfortable and confident in taking the marketing lead and managing external creative and PR agencies
  • Strong commercial acumen.
  • Experience in managing budgets, revenue proposals and forecasting results
  • A creative thoughtful leader who can influence
  • In-depth knowledge of the hotel / leisure / service sector.
  • Strong leadership skills to effectively manage and motivate external suppliers to be creative and effective whilst understanding a clear ROI
  • Accountable and resilient.
  • Ability to work under pressure.
  • Computer savvy specifically as it relates to Excel, PowerPoint
  • Excellent verbal and written communications and presentation skills
  • Self-motivated, hardworking, and possessing excellent leadership skills.
  • Believe in teamwork, outgoings, dynamic, innovative, and loyal

 Essential skills and qualifications

  •  An experienced Marketeer with experience of rebranding, repositioning, and launching hotels with lifestyle and on trend hotels
  • A Marketeer with a history of managing external agencies
  • Current or previous experience working in UK
  • Fluent in English
  • Proven history setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects and hotel openings

Highly desirable skills and qualifications

  • Previous career experience working in the London/Paris market
  • Previous experience working with international hotel brands
  • Experience managing the complexity of the entire marketing mix
  • Experience with lifestyle hotels
  • Fluent in French

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

Cluster Revenue Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately-held hospitality organisations in the world, with in the region of 500 hotels across three continents.

They are now seeking to hire a Cluster Revenue Manager to oversee 2 of their hotel properties based in London.

Reporting directly to General Manager, the primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.  Monitor competitive analysis. This is a challenging position within the commercial team. As well as being responsible for managing at least 2 hotels directly the successful candidate will also oversee the reservations teams on property.

Essential skills and qualifications

  • Must be proficient in writing, speaking and negotiating in English and local language
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Team player – with a sense of humour even in the face of adversity!

Highly desirable skills and qualifications

  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work related experience
  • Ideally you will have a with 3+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180.

VP Sales, Revenue & Marketing – UK

Based in the United States, our client is a Hospitality Management firm for a select profile of the most trusted, bold, and innovative hotels, resorts, restaurants, and hospitality brands.

Their success is built on a unique style of entrepreneurial management and ownership mentality that enables them to provide each of their properties with the individualized personal service of a small company, enhanced by the breadth and depth of the skill and experience at a larger company. They continue to invest heavily in their people, services, and infrastructure, to create value and optimize financial performance throughout their portfolio.

They now wish to hire a Vice President of Sales, Revenue & Marketing. This role will have total oversight of these separate functions within the portfolio and curate all business development initiatives ranging from product concept to revenue and customer conversion to ensure proactive strategies are in place for continuous revenue improvement and market share gain.  The role takes a hands-on approach with the hotel teams to ensure leadership aligns for success, including recruiting, mentoring, and training. This position acts as an active participant on many brand advisory groups and consistently continues to strengthen relationships with brand executives.  Will also have total oversight of marketing functions within the portfolio working in conjunction with the marketing team and the discipline leader. Additional responsibilities include all brand campaigns, digital marketing execution, brand experience partnerships and field marketing deployment working in conjunction with the specific discipline leaders. This position has led responsibility to implement paid media and content strategy across the portfolio.

Key skills and qualifications

  • Bachelor’s degree, preferably in business or hotel management, from 4-year college or equivalent knowledge and experience.
  • 10+ years of prior professional experience in the hotel sales & marketing industry
  • Able to execute a Marketing Plan to enhance revenue
  • Strong business writing ability, attention to detail, organizational and analytical skills
  • Ability to communicate both verbally and in writing across all levels of the organization in a clear and concise manner
  • Self-motivated and task oriented with the ability to work independently and also collaborate well with others
  • Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook are required for this position
  • Present confidence and a professional appearance
  • Travel required

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

General Manager, London

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Director of Sales, Luxembourg

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has has formed strategic alliances with many of the world’s largest hotel brands.

They are now seeking to hire a Director of Sales, for one of their properties based in the country of Luexembourg,

Reporting to the General Manager, the Director of Sales will be part of the hotels’ Executive Team and will be fully involved in leading the hotels’ business strategies and related sales performance.

The successful candidate  will be a commercially driven sales professional, focused on managing the hotels’ selling strategies to maximize revenues and to outperform the market.

Main responsibilities include:

  • Assisting in the preparation of a challenging and meaningful budget each year
  • To prepare and manage daily, weekly, monthly and annual sales action plans in order to identify opportunities and segments requiring action
  • Review current contracts and align future contracting actions to maximize opportunities and revenues, to outperform the market
  • Analyse the individual performance and booking patterns of accounts and segments and to be able to articulately explain strategies and results to the Executive Team and to the hotels owning company during monthly business review meetings
  • Create and sell promotions and events as required
  • Lead the Sales team, ensuring that all hotels’ HR policies are adhered to
  • Understand and interpret STR data to assist with hotel strategies to maximize revenues
  • Work closely with the Director of Revenue Management to optimize overall business performance

Essential Skills and Qualifications

  • At least 3 years’ experience in a senior sales function with an international branded hotel where there is substantial corporate / MICE business
  • Qualified to degree level in a hospitality related discipline
  • Analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies and define actions for the hotel’s sales team
  • Proven achievements working in a competitive market
  • Creative sales leader able to identify and secure niches or sales opportunities
  • Excellent communication and presentation skills
  • Business fluent English (spoken and written) and ideally French
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve  their objectives

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 11669

Cluster Director of Revenue, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents. They now wish to hire a Cluster Director of Revenue to manage the revenue function at two properties in the beautiful city of Paris.

The primary purpose of this position is to monitor the group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. The successful candidate will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. They will also provide analysis of city events and activities in order to project the effect of opportunities they create.

This is a highly strategic role where the successful candidate will have direct influence over dynamic pricing.

Key skills:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of the impact on goals and the bottom line
  • Must be proficient in writing, speaking, and negotiating in English and local language
  • Previous experience in hotel, travel & tourism, service sector preferred

Desirable skills: 

  • Bachelors or master’s degree in a relevant field or equivalent combination of education and work-related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

General Manager, Paris – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is a leading European hospitality investment and management platform, who now have a fantastic opportunity for a strong leader to be General Manager of a newly converted internationally branded property in the highly desirable St Germain area of Paris.

This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team, with the objective to create a lifestyle hotel recognised in the city as the ‘place to be seen’. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service.  This individual will thrive working autonomously but in a collaborative way with the senior leadership team.

Experience required:

  • Pre -opening experience either as a GM or Head of department
  • An experienced General Manager (or Hotel Manager) with lifestyle and on trend hotels
  • A GM with both rooms and F&B experience
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in France
  • Fluent in English and French
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 

General Manager, Kuwait – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is private owner and operator with a diverse portfolio of businesses.

This organisation owns and operates one of the most respected luxury hotels in the country of Kuwait and now has an opportunity for an international hotelier to continue the growth of this luxury hotel. During the pandemic the hotel managed to stand strong and delivered outstanding results by gaining significantly within the market share. The General Manager would continue to promote this growth and in turn make it profitable for the owners.

Reporting to the CEO of the hotel division, candidates should have the following skills and qualifications:

  • International profile: you are likely to have worked across Europe and the Middle East with a demonstrable success working for well-respected international 5 star hotels
  • Success leading a 5-star hotel in a major gateway city in the GCC as Hotel Manager, Resident Manager or General Manager
  • P&L experience – either as a Resident Manager reporting to a cluster or as a General Manager
  • Able to demonstrate moving the quality and guest service dial in a luxury hotel
  • Track record operating successfully in well respected 5 star hotels – the client is specifically seeking candidates with a combination of international hotel group and smaller luxury groups
  • A hospitality-related degree or diploma, such as restaurant and hotel management
  • Outstanding communication skills with fluency in English, Arabic is an asset but not a must.

For more information or to apply, please email mm@madisonmayfair.com

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

Human Resources Manager, Barcelona – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia).

They are now seeking to hire an Human Resources Manager to join their team in the beautiful city of Barcelona. With a reputation as one of the best business hotels in the city, the successful candidate will have direct responsibility for areas of Labour Relationships, Recruiting, Internal Communication, Social Corporate Responsibility, Labour Risks, Workers Compensation, and other employee-related tasks.

Other responsibilities include:

  • Managing the relationship between the hotel and the Unions
  • Short and long-term planning of all the HR related functions including workforce planning, staffing strategies, wage and salary administration, benefits, workforce training and development etc.
  • Payroll Coordination: supervision of the payroll process to ensure that all personnel receive payment correctly and accurately
  • Hiring: strategic decision making related to the organization of the workforce, giving advice and assistance to the different departments
  • Budget management: efficiently manage and execute the annual payroll budget
  • Collective interests: attend and direct meetings with Unions. Ensure the correct implementation of the collective agreement, as well as other regulations and legal requirements
  • Internal Communication: ensure effective and sufficient communication channels between the different levels of the company, as well as among workers. Supervise the different activities and events carried out by the Human Resources department
  • Social Corporate responsibility: comply with the different standards of the company regarding Corporate Social Responsibility
  • Prevention of occupational hazards: define the company’s policy on Occupational Risk Prevention, as well as ensure compliance with legal regulations.
  • Administrative Tasks: update of workers data, INE surveys, LOPD, documentation of new employees

Essential skills and qualifications: 

  • 5 years’ experience as a HR Manager for a medium to large property with more than 130 employees
  • Studies in Labour Relationships and Human Resources, Finance and Administration or similar
  • Spanish native level
  • Excellent organisational and leadership abilities
  • Working knowledge of European and local laws, payroll and employment issues, taxation and other labor law and legislation. Understanding of labor legislation with an emphasis on part-time and overtime regulations
  • Strong background in employment, employee relations, benefits, wages and salary, employee training, accident prevention, and government regulations and policies
  • Competence to build and effectively manage interpersonal relationships at all levels of the company and ability to foster healthy employee relations

Highly desirable skills and qualifications: 

  • Masters degree in Human Resources Management
  • Fluent English
  • Previous experience in hospitality
  • Previous experience in dealing with Trade Unions
  • Catalan speaker with previous working experience in Barcelona

For more information or to apply, please contaxt Mara at mara@fmrecruitment.co.uk or call on +44 20 8600 1169

Chat Button