Senior Cluster Revenue Manager – Amsterdam

Are you a strategic thinker with a passion for data, pricing, and market trends? Do you thrive in a fast-paced environment where your insights directly impact success? Then this might be your perfect next step!

We are seeking a Senior Cluster Revenue Manager who will play a pivotal role in driving revenue performance across three of our client’s flagship hotels in Amsterdam. You’ll monitor business thresholds, analyze trends and events in the city, and provide strategic input to optimize occupancy, rate, and profitability. It’s a challenging, high-impact position that comes with a lot of fun and collaboration in our energetic commercial team! You’ll also take the lead in coaching and mentoring junior revenue managers, helping shape the next generation of revenue leaders.

Candidate Requirements

  • Hotel Management school or additional education in revenue fields is a prerequisite
  • 3+ years’ experience in Hotel Revenue Management
  • Proficient in writing, speaking and negotiating in English/ Dutch
  • Good communications skills in both verbal and written
  • You have a natural drive and energy and show initiative by working independently
  • Knowledge of the hotel industry and the competitive market
  • Strong ability to analyse data, prioritize and tasks
  • Strong affinity with Meetings and Events
  • You have an affinity and are preferably familiar with the various commercial systems (PMS, RMS, Channel manager & Data tools)
  • Excellent computer skills
  • A big team player, motivator and driver
  • Dutch language and branded experience are highly desirable, not essential
  • Experience within the Dutch market is a big plus

For more information or to apply, plesae contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager – Dual Property – Amsterdam

Are you ready to take the lead in one of Europe’s most iconic cities? We’re on the lookout for a dynamic General Manager to oversee the operations of two branded hotel properties in the heart of vibrant, picturesque Amsterdam. This is a rare opportunity to shape the future of two high-performing hotels while working with one of Europe’s most respected hospitality groups.

The Role

As General Manager, you will be at the helm, steering both properties to even greater success. This high-impact role is perfect for a hands-on leader with a passion for excellence, a flair for strategy, and a deep commitment to guest satisfaction and team development.

Key Responsibilities

  • Lead and inspire hotel teams to deliver outstanding guest service and exceptional operational standards
  • Drive profitability through efficient staffing, cost control, and strategic upselling initiatives
  • Champion employee engagement through effective leadership, training, and team development
  • Collaborate with the operating company to deliver the annual budget and strategic commercial goals

Key Objectives

  • Elevate the guest experience and brand reputation across both properties
  • Maximise all revenue opportunities and ensure upsell potential is captured at every touchpoint
  • Ensure seamless hotel operations through strong, visible leadership and clear communication
  • Create a culture of excellence where people thrive and service shine

What We’re Looking For

Essential:

  • Diploma in Hotel or Business Administration (recognized Hotel School)
  • Proven General Management experience in an internationally branded hotel
  • Fluent spoken and written English

Preferred:

  • Bachelor’s degree in Hotel Administration or related field
  • Experience managing a branded property
  • Conversational Dutch
  • Experience working both in the Netherlands and abroad
  • Familiarity with MICE (Meetings, Incentives, Conferences, Exhibitions) business

Why Join?

This is your chance to join a globally renowned company that is redefining hospitality across Europe. You’ll work in one of the world’s most exciting travel destinations, with the support of a leading hotel group and the autonomy to make a real impact. If you’re a visionary leader with a passion for performance and people, we want to hear from you.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Director of Marketing, Malta

Our client is seeking a visionary Director of Marketing to lead the strategic marketing, communications, and brand direction across their prestigious portfolio of current and future luxury properties.

This is a rare opportunity to shape and elevate a high-end hospitality brand with global ambitions. In this dynamic executive leadership role, you will define and execute the overarching marketing strategy — from digital campaigns and PR to guest engagement and brand storytelling — ensuring strong brand visibility, deeper guest loyalty, increased direct bookings, and measurable business growth.

You’ll oversee a global marketing team based in Malta and Thailand, while collaborating closely with internal stakeholders and external agencies. As a key member of the executive team, your creative vision, data-driven mindset, and luxury-sector insight will drive brand growth in a competitive market.

The ideal candidate should be strategic, creative and analytical with a proven track record in the luxury hospitality, lifestyle, or related sectors. They will thrive in fast-paced environments, balancing big-picture vision with hands-on execution.

Candidate requirements:

  • Minimum of 7-10 years’ experience in a marketing leadership role, ideally within hospitality, luxury, FMCG, or lifestyle sectors
  • Proven experience leading go-to-market strategies and delivering measurable commercial
  • Strong business acumen with analytical skills and a data-driven approach to marketing decision- making
  • Expertise in CRM tools, SEO/SEM, (social media) marketing, and digital analytics
  • Excellent knowledge of digital analytics with the ability to read, report and flag performance issues against KPIs
  • Creative mindset with an eye for aesthetics, branding, and content quality
  • Excellent organisational and project management skills with the ability to manage multiple priorities across cross-functional teams.
  • Exceptional written and verbal communication skills, with the ability to present strategies and concepts to senior leadership and stakeholders.
  • Entrepreneurial spirit, innovative thinking, and proactive problem-solving approach
  • Some travel may be required to support projects across properties and
  • Fluency in English

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 20 8600 1180

Mara Cattaneo – Inspiring Women in Hospitality

Hospitality People Group is proud to introduce Mara Cattaneo, a vibrant and thoughtful member of our team. With a career shaped by curiosity, cultural exploration, and a deep desire to make a meaningful impact, Mara brings both warmth and wisdom to her role in hospitality recruitment. Her journey from a small Italian town to one of the world’s most dynamic cities is a story of transformation, resilience, and finding purpose.

This article is inspired by Mara’s recent appearance on the Inspiring Women in Hospitality podcast, where she sat down with Naureen Ahmed to share her story. In a heartfelt conversation, Mara reflected on her personal and professional path, what drew her into the industry, and how she found her place with Hospitality People Group.

From Linguistics to Hospitality

Mara’s story begins in Italy, where she studied foreign languages, majoring in English and Russian, a nod to her innate fascination with communication and culture. “I spent time in St Petersburg,” she recalls, “which was amazing—a beautiful city. If you ever get the chance, go visit.” It was during her university years, through a required internship, that she unexpectedly discovered the world of hospitality.

Instead of settling for a mundane placement, Mara chose a four-star hotel in her grandmother’s seaside town. Fluent in multiple languages, she took a role as a receptionist where her linguistic talents could shine. “I didn’t put much thought into it,” she admits, “I just wanted to use my languages and spend the summer somewhere nice. But I ended up loving it.” That summer would become a defining moment, sparking a passion for hospitality that would guide her career in the years to follow.

The Dorchester Collection and Finding Her Feet

After graduating, Mara pursued a spontaneous opportunity at the famed Principe di Savoia in Milan, part of the Dorchester Collection. Within hours of sending her CV, she was invited for an interview. That chance encounter became a pivotal step in her career, offering her a front-row seat to one of the most respected luxury hotel environments in Italy. Under the mentorship of a revered general manager, Mara gained invaluable insights into what excellence in hospitality truly meant.

Her journey then took her to London, where she secured a receptionist role at The Dorchester. While exciting, the move came with unexpected challenges. “The cultural shock was real,” she confesses. “I went from big, communal Italian lunches to seeing colleagues sitting silently with headphones in the staff canteen. It felt very isolating at first.”

Yet, Mara adapted. She embraced the subtle nuances of British culture, refined her professional approach, and earned a promotion to Reception Supervisor—just a month before the pandemic hit. Dorchester Collection’s support during COVID-19 proved exceptional, and Mara spent those months reflecting on her future.

Rethinking the Path

Like many during the pandemic, Mara took the opportunity to re-evaluate. She began asking herself the big questions: Was she climbing the hospitality ladder because she loved it, or simply because it was expected? “I loved luxury hospitality,” she says. “But the role itself—front desk operations—started to feel less natural to me. I wanted to connect with people on a deeper level.”

What followed was a period of introspection and patient searching. “I knew I didn’t want to start from scratch, and I didn’t want to step back. So I waited for the right opportunity.” That opportunity came in the form of Hospitality People Group. Mara found the blend of recruitment and hospitality not only exciting but personally fulfilling.

A Perfect Fit

From the moment she walked into the Hospitality People Group office in 2021, Mara knew she had found the right place. “It felt natural,” she recalls. “I sat at my desk, answered the phone, and it all just clicked.” Transitioning from a team of hundreds to a tight-knit group of seven might have seemed daunting, but it proved to be just what she needed. “It’s a bit like falling in love,” she laughs. “You just know when it’s right.”

What Mara discovered was that none of her past experiences were wasted. “Every skill I learned in operations—people skills, phone etiquette, attention to detail—they all serve me now. I didn’t leave that behind. I brought it with me.”

Purpose, People, and Making an Impact

More than anything, Mara was driven by a yearning to make a real impact. Surrounded by friends in science and academia, she often questioned her own contribution. “They were curing cancer and tackling depression. I was doing check-ins and fluffing pillows. I just didn’t feel essential.”

Now, in her role at Hospitality People Group, she feels the stars have aligned. Helping candidates find their place, guiding careers, and working closely with the industry’s top talent—this, she says, is where she sees her impact. “I’m not just filling roles. I’m shaping journeys. I’m part of something that matters.”

Inspiration from All Around

Asked who inspires her, Mara offers no single name, but instead paints a tapestry of influences. From her fearless grandmother who opened a hotel in the 1960s, to her English teacher who inspired passion in unlikely places, to colleagues like Andrea at Hospitality People Group who embody resilience, Mara takes inspiration in pieces, not personas.

Even a quote from JK Rowling, who once inspired her through fiction, continues to resonate:

“It is impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all—in which case, you fail by default.”

This sentiment underpins Mara’s journey—a life of brave choices, thoughtful pivots, and an unwavering belief in personal growth.

Looking Ahead

Mara Cattaneo is more than her job title. She’s a storyteller, a connector, and a catalyst for positive change in the hospitality world. With her language skills, cultural awareness and a heartfelt approach to recruitment, she brings immense value to the Hospitality People Group team.

Whether you meet her during a call, at an event, or through one of the many professionals she’s helped place, one thing is certain, Mara’s journey is far from boring. And we’re thrilled she’s chosen to write her next chapter with us.

Director of Revenue – South of France

Situated in the beautiful resort of Nice, our client has a vacancy for a Director of Revenue to join their commercial leadership team to drive the hotel revenue to the next level.

As Director of Revenue, you’ll be at the heart of our client’s business strategy—analysing market trends, city-wide events, and business forecasts to optimize both group and transient demand. You’ll supply critical insights that influence key decisions on pricing, availability, and profitability.

This is a challenging and rewarding role that requires both strategic oversight and hands-on leadership, including direct management of the on-property reservations team.

Key Responsibilities

  • Monitor and manage group and transient business thresholds to improve demand and availability forecasting
  • Provide real-time analysis of short-term decisions and their impact on occupancy, ADR, and room profitability
  • Conduct thorough market and competitive analysis to inform pricing and distribution strategies
  • Evaluate local events and market conditions to capitalize on revenue opportunities
  • Lead and inspire the reservations team, ensuring smooth operations and service excellence.

Candidate Requirements

  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work-related experience
  • Ideally you will have 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimisation and selling strategies
  • Structured, accurate, analytic and professional in your work
  • Thrive on a dynamic, high-paced environment and can keep your head up even during busy periods
  • Takes responsibility for own tasks
  • Have a proactive, can-do attitude and get work done, also outside office hours
  • Resilient and motivated – Self organised, working well under time constraints while balancing concurrent tasks and priorities
  • Excellent analytical and numeric skills for fast data crunching
  • Highly goal-oriented
  • Excellent team-working skills
  • Ability to work in a high-pressure environment
  • Good listening skills and the ability to anticipate business needs
  • Able to develop relationships with 3rd parties and the hotel teams
  • Capacity to read situations, understand environments and respond accordingly

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1180

Group Director of Sales – Dusseldorf

We are seeking a dynamic sales leader with a passion for results and a drive to build something extraordinary from the ground up. The Group Director of Sales will take full ownership of our client’s commercial strategy across a growing portfolio of hotels. This is a rare opportunity to shape and lead the sales vision of a multi-property, internationally-branded hospitality group.

About the Role

Based within one of client’s flagship hotels in Düsseldorf, this role will focus on driving and overseeing all sales activities across the portfolio. Your mission: to develop and execute a results-driven commercial strategy that not only meets but exceeds revenue targets, while optimising every commercial touchpoint along the way.

The successful  candidate will work in close collaboration with the Director of Operations, the hotel GMs, Property Sales Teams and the corporate Head Office team in London, to ensure local, area, and corporate strategies are fully synchronized and aligned.

This role is ideal for a self-starter who thrives in a fast-paced environment, embraces autonomy, and brings an entrepreneurial approach to leadership and sales strategy.

Key Responsibilities

  • Build, lead, and inspire a high-performing sales team across multiple locatations
  • Develop and implement a comprehensive commercial strategy for all properties
  • Drive revenue growth across MICE, Transient, and Corporate segments
  • Establish sales standards and streamline commercial processes across the portfolio
  • Collaborate with hotel and corporate stakeholders to ensure seamless alignment of local and global sales efforts
  • Analyse key business indicators, market trends, and competitive performance to inform strategic decisions
  • Represent the sales function to internal and external stakeholders with clarity and confidence

Candidate Requirements

  • Proven success as a senior commercial leader within a multi-property, international hotel group
  • Fluent in English and German
  • Deep understanding of local and international hospitality markets
  • Strong client relationship management and account development skills
  • Demonstrated ability to lead, motivate, and develop high-performing sales teams
  • Expertise in MICE, Transient, and Corporate market segments
  • Excellent strategic thinking, communication, and reporting skills
  • Hands-on, proactive, and decisive with a positive, can-do attitude
  • Comfortable operating in a fast-moving, competitive market
  • Degree-level qualification in a hospitality-related discipline is preferred

Candidates must be eligible to work within the EU.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager – France

Are you an experienced Hotel General Manager with a proven track record in leading significant hospitality operations? We are seeking a dynamic and visionary leader to take the helm of a premier branded hotel in one of France’s major cities.

About the Role:

As General Manager, you will oversee the strategic and operational management of a high-profile property with state-of-the-art MICE facilities, including at least 3,000 sqm of meeting space. You will drive commercial success, deliver exceptional guest experiences, and lead a high-performing team in a major European gateway city.

Key Responsibilities:

✔ Lead and inspire a team to achieve operational excellence and financial targets.
✔ Oversee large-scale MICE operations, ensuring seamless execution of conferences and events.
✔ Drive revenue growth through strategic sales, marketing, and brand positioning.
✔ Maintain top-tier guest satisfaction and service standards in a competitive market.
✔ Ensure operational efficiency and compliance with brand standards.

Key Requirements:

🔹 Proven experience as a General Manager in a significant hotel with extensive conference and event facilities.
🔹 A background in a major European gateway city with exposure to international markets.
🔹 Strong commercial acumen with experience in driving revenue and profitability.
🔹 Expertise in managing large-scale MICE operations.
🔹 Exceptional leadership, communication, and stakeholder management skills.

Candidates must be eligible to work in the EU.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager – Dusseldorf

We are seeking an experienced, highly commercial General Manager to lead the continued success of the hotel, following a large investment refurbishing the property.

Based in Dusseldorf, this is a senior leadership role and offers a fantastic opportunity to be responsible for the dynamic operations of the hotel by ensuring the hotel team is fully trained to the expected elevated level in order to drive the hotel revenue and in turn increase profitability.

Candidate Requirements

  • A highly commercially driven General Manager who is experienced in building relationships with key corporate Clients
  • Degree or equivalent qualification, ideally in a hospitality discipline
  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • Fluent in German and English

Highly desired

  • Experience of a major hotel brand
  • Direct “in the thick of it” operation management style
  • A strong mature leadership profile with the human touch.
  • A balanced, experienced GM with internationally branded hotels who has knowledge of both rooms and food & beverage

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

General Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity for a strong leader to be General Manager of a high performing apart hotel  in the City of London.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well-known independently branded, lifestyle property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service and will  thrive working autonomously.

Essential skills and qualifications:

  • An experienced General Manager with lifestyle and on-trend hotels
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar
  • A GM with both rooms and F&B experience. Ability to drive the Maximum amount of profit out of the available spaces over both a ground floor and Mezzanine floor
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business.
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 Highly desirable skills and qualifications:

  • Previous career experience working within an aparthotel and a commercial mindset
  • Earlier career experience working in a city-centre location and lifestyle hotels.
  • Knowledge and experience of Mews (PMS), Duetto (RMS) and TravelClick or Synexis  (CMS) would be desirable

Candidates should be eligible to work in the United Kingdom.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or on +44 208 600 1180

 

Commercial Director – The Netherlands

We are seeking a Commercial Director who is a strategic thinker with a passion for driving revenue growth and maximizing profitability.

Reporting directly to the Operations Director, this role will be primarily be focused on providing Commercial Strategic direction, oversight and leadership for the development, implementation and review of revenue strategies for a portfolio of hotels based in The Netherlands.

Candidate Requirements

  • Must be proficient in writing, speaking and negotiating in English and local language
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Foreign language skills – Dutch is preferred
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Previous experience in hotel, travel & tourism, service sector preferred
  • Previous experience within Franchise environment is considered an advantage
  • Significant experience with all aspects of pricing, demand analysis, yield management, business mix optimization, selling strategies, distribution and intermediary strategy and tactics to maximize total revenue
  • A Bachelor’s degree /equivalent in Hotel Management, Business Administration
  • Good executive presence and personal presentation Financial/analytical skills
  • Strong communication and consultation skills
  • A structured and methodological approach to problem solving

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Chat Button