Tag: general manager

General Manager – Devon

Posted on by katherine

Situated in rural Devon, our client is seeking an experienced and motivated General Manager who has a passion for creating exceptional guest experiences.

With accommodation featuring hotel bedrooms, cottages and lodges there is something here for everyone – and four legged friends are also most welcome. The property also features superb dining and leisure facilities ensuring an enjoyable time is had by all.

Role and Responsibilities:

As General Manager, you will be responsible for the overall management and operation of the hotel, ensuring that our guests are provided with a memorable and extraordinary stay. Your key responsibilities will include:

  • Leadership: Inspire, lead, and manage a diverse team of staff across various departments including front office, housekeeping, food and beverage, and events.
  • Guest Experience: Maintain the highest standards of guest service and satisfaction, consistently exceeding expectations to ensure repeat business and positive reviews.
  • Operations: Oversee all operational aspects of the hotel, including budgeting, revenue management, procurement, and maintenance to ensure smooth daily operations.
  • Marketing and Sales: Develop and implement strategies to drive revenue growth, including targeted marketing initiatives, partnerships, and innovative promotional activities.
  • Staff Development: Foster a positive work environment that encourages professional growth and development among staff members, ensuring a cohesive and motivated team.
  • Quality Assurance: Maintain and enhance the hotel’s reputation for excellence by ensuring the quality and consistency of services provided.
  • Compliance: Ensure compliance with all legal and safety regulations, as well as company policies and standards.
  • Relationship Building: Cultivate strong relationships with guests, suppliers, local businesses, and the community to enhance the hotel’s reputation and business opportunities.

Candidate Requirements:

  • Experienced General Manager with a proven track record of success in a leadership role.
  • Strong understanding of hotel operations, revenue management, and guest service standards.
  • Excellent communication, interpersonal, and leadership skills.
  • Financial acumen and experience in budgeting, cost control, and revenue optimization.
  • Ability to make quick decisions and solve problems in a fast-paced environment.
  • Proficiency in hotel management software and Microsoft Office suite.
  • A degree in Hospitality Management or a related field is preferred.
  • A passion for delivering exceptional guest experiences and an eye for detail.

The salary is commensurate with experience and our client is able to offer this role as a live-in position.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182

 

General Manager, Milan – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

They now have an opening for a General Manager at one of their hotels in the beautiful city of Milan.

The hotel has recently gone through a major renovation that resulted in the rebranding and repositioning of the property into a high-end 4 star, lifestyle hotel. Offering 200+ beautifully appointed and refurbished rooms and suites, 5 small/medium meeting rooms, a fitness centre, a café, a restaurant and a brand new concept restaurant on the top floor. The hotel offers the perfect location and solution for both the business traveller or leisure stay..

Overview:

One of the most exciting projects for a new General Manager will be to focus on the rebranding and repositioning of the hotel in the market. They are looking for a strong leader who can build a team for a new brand by developing and inspiring his/her team. The goal would be to deliver the annual budget, improve the operational delivery, drive the performance and the launch the property next year. The successful candidate will have the opportunity to join a company that is known for its successes throughout Europe.

Reporting to the report to the Regional Operations Director, the key objectives of the role will be:

  •  Delivering the annual budget through the agreed commercial strategies
  • Hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service
  • Rebranding and repositioning of the hotel
  • Dealing with outsourced companies

Candidate Requirements:

  • An experienced hotelier with minimum 3 years’ experience as a General Manager in an internationally branded hotel
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, corporate and MICE segments, sales and marketing, revenue
  • Good knowledge of F&B
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated firsthand approach
  • Proven history in client negotiations and account strategizing
  • Rebranding and repositioning experience
  • Excellent presentation skills
  • Degree qualification  – desired but not essential

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, Paris CDG – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

We are currently looking for a General Manager for an internationally branded hotel which is located at Paris Charles de Gaulle Airport.

As General Manager, this individual will be responsible for delivering the annual budget through agreed commercial strategies. Candidates should have successful experience in managing all the key business functions required of a GM, including operations, finance, sales, revenue and e-commerce – all in an upscale/luxury branded environment.  A hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service.

Candidate Requirements

  • A highly experienced General Manager with internationally branded hotel groups, minimum 3 years’ experience as General Manager in a medium or large hotel
  • Previous career experience working in a branded city centre or airport property
  • A strong understanding of sales and marketing, revenue and e-commerce
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated hands-on approach
  • Fluent English and French speaker
  • Experience in positively managing a unionized workforce
  • Proven track record in client negotiations and account strategizing
  • Degree qualification – not essential but desirable

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, London – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

General Manager, Paris – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is a leading European hospitality investment and management platform, who now have a fantastic opportunity for a strong leader to be General Manager of a newly converted internationally branded property in the highly desirable St Germain area of Paris.

This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team, with the objective to create a lifestyle hotel recognised in the city as the ‘place to be seen’. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service.  This individual will thrive working autonomously but in a collaborative way with the senior leadership team.

Experience required:

  • Pre -opening experience either as a GM or Head of department
  • An experienced General Manager (or Hotel Manager) with lifestyle and on trend hotels
  • A GM with both rooms and F&B experience
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in France
  • Fluent in English and French
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 

General Manager, Dresden – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

The position of General Manager  is a senior leadership role and offers a great opportunity to continue the success of the hotel in the city. The hotel currently sits as the number one in STR and its competitive set. This individual will be directly responsible for the entire operation which has a large and complex F&B function. The property also has a wellness centre with over 400 members. The production kitchen is at the heart of the hotel and produces all the highest quality food to the highly competitive food outlets.

Candidate Requirements

  • Seasoned and experienced GM with the maturity to manage the complexity of the dynamic product offering
  • An F&B professional who has managed multiple outlets and can react quickly to the “pulse” of the city
  • Exceptional networking skills to be seen as a true leader in the city and build genuine relationships on a regular basis
  • Fluent in German

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call +44 20 8600 1180

General Manager, Kuwait – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client is private owner and operator with a diverse portfolio of businesses.

This organisation owns and operates one of the most respected luxury hotels in the country of Kuwait and now has an opportunity for an international hotelier to continue the growth of this luxury hotel. During the pandemic the hotel managed to stand strong and delivered outstanding results by gaining significantly within the market share. The General Manager would continue to promote this growth and in turn make it profitable for the owners.

Reporting to the CEO of the hotel division, candidates should have the following skills and qualifications:

  • International profile: you are likely to have worked across Europe and the Middle East with a demonstrable success working for well-respected international 5 star hotels
  • Success leading a 5-star hotel in a major gateway city in the GCC as Hotel Manager, Resident Manager or General Manager
  • P&L experience – either as a Resident Manager reporting to a cluster or as a General Manager
  • Able to demonstrate moving the quality and guest service dial in a luxury hotel
  • Track record operating successfully in well respected 5 star hotels – the client is specifically seeking candidates with a combination of international hotel group and smaller luxury groups
  • A hospitality-related degree or diploma, such as restaurant and hotel management
  • Outstanding communication skills with fluency in English, Arabic is an asset but not a must.

For more information or to apply, please email mm@madisonmayfair.com

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, Florence – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity for a strong leader to be General Manager of an iconic property within a 10-minute walk to the city centre of Florence.

The property is currently closed following an acquisition in March 2021 and will undergo a full refurbishment. The targeted reopening will be September 2022 and will create an exciting project for an experienced General Manager to focus on the rebranding and repositioning of the hotel in the marketplace.

Essential skills and qualifications

  • An experienced General Manager with minimum 5 years’ experience as a General Manager in a Internationally branded hotel
  • International brand experience
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Excellent organizational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectiv

Highly desirable skills and qualifications

  • Previous experience working in Florence
  • Preopening and repositioning experience
  • Excellent presentation skills
  • Degree qualification

For more information or to apply, please contacct Guy at guylean@madisonmayfair.com or call on +44 20 8600 1182

General Manager, Swindon – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

This is a super opportunity for a strong leader to be General Manager of a high performing 4 star hotel in Swindon.

One of the most exciting prospects for the new General Manager will be to focus several Capex projects planned for the property, you will need both good “out of the box thinking” and great presentation skills to work with the owners to approve the changes.
We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well known internationally branded property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team.

The successful candidate will have a strong business and commercial acumen with a genuine passion for exemplary service. This individual will thrive working autonomously but in a collaborative way with the senior leadership team. In conclusion – an operational business leader of the hotel with responsibility for all aspects of the operation, including guest and employee engagement, financial performance, sales and revenue generation, staff development and talent retention, and delivering a return on investment to property ownership.

Required experience:

  • Experienced General Manager with a knowledge of Internationally branded hotels
  • A GM with both rooms and F&B experience
  • Proven track record of recruiting hiring and retaining talent
  • P&L responsibility
  • Fluent in English
  • Proven track record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business
  • Self-starter, capable of handling multi-faceted projects whilst working under pressure
  • Experience creating and implementing F&B projects

For more information or to apply, please contact Guy Lean at guylean@madisonmayfair.com or call on +44 20 8600 1182

General Manager, Tuscany – Position Filled

Posted on by katherine

This job opening has now been filled. Please check our latest job opportunities here

Our client  is world-class hotel, resort and spa brand that features some of Italy’s most impressive properties and provides rich, authentic experiences for avid travellers who seek a genuine Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure.

They now have a fantastic opportunity for an exceptional leader to join their team as General Manager at one of their properties based in the beautiful area of Tuscany.

Candidates considered for the role should have these essential skills:

  • An exceptional leader with outstanding networking skills – a true host. This skill is crucial since over 45% of guests are repeaters
  • Strong experience in luxury hospitality
  • A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service
  • Strong resort operational experience
  • Strong understanding of operational functions and ideally of commercial functions
  • Strong entrepreneurial and finance acumen
  • Excellent organizational and planning skills
  • Strong experience within Italian market
  • A positive and motivated hands-on approach
  • Fluent Italian and English
  • Excellent food and beverage know how
  • Previous experience in luxury international brands

Ideally candidates should also have strong experience and creativity in the Spa and thermal world.

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1182 / +44 7813 009787

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

 

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