General Manager, London

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Director of Sales, Luxembourg

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has has formed strategic alliances with many of the world’s largest hotel brands.

They are now seeking to hire a Director of Sales, for one of their properties based in the country of Luexembourg,

Reporting to the General Manager, the Director of Sales will be part of the hotels’ Executive Team and will be fully involved in leading the hotels’ business strategies and related sales performance.

The successful candidate  will be a commercially driven sales professional, focused on managing the hotels’ selling strategies to maximize revenues and to outperform the market.

Main responsibilities include:

  • Assisting in the preparation of a challenging and meaningful budget each year
  • To prepare and manage daily, weekly, monthly and annual sales action plans in order to identify opportunities and segments requiring action
  • Review current contracts and align future contracting actions to maximize opportunities and revenues, to outperform the market
  • Analyse the individual performance and booking patterns of accounts and segments and to be able to articulately explain strategies and results to the Executive Team and to the hotels owning company during monthly business review meetings
  • Create and sell promotions and events as required
  • Lead the Sales team, ensuring that all hotels’ HR policies are adhered to
  • Understand and interpret STR data to assist with hotel strategies to maximize revenues
  • Work closely with the Director of Revenue Management to optimize overall business performance

Essential Skills and Qualifications

  • At least 3 years’ experience in a senior sales function with an international branded hotel where there is substantial corporate / MICE business
  • Qualified to degree level in a hospitality related discipline
  • Analytical skills to understand key business indicators and competitive trends
  • Experience of setting strategies and define actions for the hotel’s sales team
  • Proven achievements working in a competitive market
  • Creative sales leader able to identify and secure niches or sales opportunities
  • Excellent communication and presentation skills
  • Business fluent English (spoken and written) and ideally French
  • Proven leadership skills involving to manage, develop, and motivate the team to achieve  their objectives

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 11669

Resort Managing Director, Southern UK – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is the is one of the largest private property companies in Europe and an expert and highly active hotel investor with a worldwide investment and development programme.

They now have a vacancy at one of their resort properties for a Managing Director who will be charged with formulating and driving the strategy and operations of the Hotel Leisure Facilities, Accommodation, Elite Sport, and Meeting & Events space to ensure sustainable financial growth, guest and member satisfaction and elevated levels of team engagement.

Key objectives of the role include:

  • To ensure business targets for membership, revenue, occupancy, and profit achieve or exceed budget and effectively manage the cost elements of the income statement
  • Accountable for appropriate governance and compliance with legal requirements and achieving optimum audit scores in all H&S, food hygiene and licensing audits
  • Adheres to national and local business laws and regulations, company policies and requirements including PCI compliance and GDPR
  • Develop the business case for any Capex and project manage delivery of the works agreed to time and budget
  • To provide clear leadership and maintain a shared vision of success for the commercial, operational, and business support functions.
  • Create a cohesive and high-performance management team that continuously strives for positive performance results and improvements, and is adept at crisis management
  • Monitoring guest and member feedback and holding the management team accountable for meeting the needs of customers and delivering high quality service in addition to addressing any service failures that arise
  • Ensuring operational departments are running efficiently and effectively with a focus on optimising revenue, effective cost control, achieving customer satisfaction and the delivery of high operational standards.

Key Skills & Qualifications

  • History of building high performance teams
  • Seasoned leadership professional from the membership and hotel market
  • History of building strong team engagement
  • The ability to balance costs within a seasonal work force
  • Proven experience of driving financial/commercial performance across complex leisure products
  • In-depth hotel sector experience, with an Operational, Finance or Commercial background
  • P&L responsibility for a resort/hotel
  • Proven history setting and reviewing KPI’s, understanding budgets and forecasts and ability to challenge performance results
  • Financially astute with strong analytical skills
  • Experience with major Capex projects, feasibilities, control, review, and monitoring

Highly desirable skills and qualifications

  • A proven history in delivering outstanding results as a Managing Director (or very experienced GM)
  • A hospitality-related degree or diploma, such as restaurant and hotel management
  • Managed complex settings outside towns and cities
  • Experience working for a major hotel group/ Owner

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

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