Regional VP Operations, UK – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Based in the United States, our client is a Hospitality Management firm for a select profile of the most trusted, bold, and innovative hotels, resorts, restaurants, and hospitality brands.

Their success is built on a unique style of entrepreneurial management and ownership mentality that enables them to provide each of their properties with the individualized personal service of a small company, enhanced by the breadth and depth of the skill and experience at a larger company. They continue to invest heavily in their people, services, and infrastructure, to create value and optimize financial performance throughout their portfolio.

They now wish to hire a Regional VP of Operations who will be responsible for launching a new vertical platform into UK and Europe. The successful individual will work closely with the  senior leadership team to bring on board, and get up to speed, properties acquired in the UK and Europe. The target market will be independent hotels and resorts in major UK and European cities. The business model is to purchase the assets, reposition them in the market, rebrand and renovate where necessary. The role will drive the due diligence process of the future projects acting as the operational expert.

This individual will function as a property performance mentor and liaison and provide direct and timely feedback and guidance to GMs on the success of their operations. This position manages financial performance and comparison with proforma expectations, tracks forecast, monitors expense management, and manages internal communication with properties.

Key skills and qualifications

  • 5-7 years of prior lifestyle/luxury hotel management experience in a hotel operations leadership role for a similar hotel/resort setting
  • Computer literacy and financial management required
  • Track record of excellent performance with quantifiable, measured results
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company’s core values
  • Progressive experience in hospitality that includes rooms operations
  • Business communication skills.
  • Results oriented with an emphasis on both individual and team accountability
  • Proven ability to resolve guest, supervisor and associate conflicts with ease and efficiency
  • Read, write, and speak English fluently
  • Present confidence and a professional appearance
  • Willing to travel extensively and embed in properties to analyse performance
  • Multi property oversight preferred

 Essential skills and qualifications 

  • History of building high performance teams
  • Strong F&B background
  • Seasoned leadership professional from the hotel market
  • Enthusiasm and self-drive
  • History of building formidable team engagement
  • Proven experience of driving financial/commercial performance across complex leisure products
  • In-depth hotel sector experience, with an Operational, Finance or Commercial background
  • P&L responsibility for a resort/hotel
  • Proven history setting and reviewing KPI’s, understanding budgets and forecasts and ability to challenge performance results
  • Financially astute with strong analytical skills
  • Experience and history of creativity with major Capex projects, feasibilities, control, review, and monitoring

Highly desirable skills and qualifications

  • A proven history in delivering outstanding results as a regional GM (or very experienced GM for a complex property of resort)
  • A hospitality-related degree or diploma, such as F&B and hotel management
  • Managed complex settings outside towns and cities
  • Experience working for a major hotel group/ Owner
  • Knowledge and experience with Opera a plus

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

 

 

 

 

Resort Managing Director, Southern UK – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is the is one of the largest private property companies in Europe and an expert and highly active hotel investor with a worldwide investment and development programme.

They now have a vacancy at one of their resort properties for a Managing Director who will be charged with formulating and driving the strategy and operations of the Hotel Leisure Facilities, Accommodation, Elite Sport, and Meeting & Events space to ensure sustainable financial growth, guest and member satisfaction and elevated levels of team engagement.

Key objectives of the role include:

  • To ensure business targets for membership, revenue, occupancy, and profit achieve or exceed budget and effectively manage the cost elements of the income statement
  • Accountable for appropriate governance and compliance with legal requirements and achieving optimum audit scores in all H&S, food hygiene and licensing audits
  • Adheres to national and local business laws and regulations, company policies and requirements including PCI compliance and GDPR
  • Develop the business case for any Capex and project manage delivery of the works agreed to time and budget
  • To provide clear leadership and maintain a shared vision of success for the commercial, operational, and business support functions.
  • Create a cohesive and high-performance management team that continuously strives for positive performance results and improvements, and is adept at crisis management
  • Monitoring guest and member feedback and holding the management team accountable for meeting the needs of customers and delivering high quality service in addition to addressing any service failures that arise
  • Ensuring operational departments are running efficiently and effectively with a focus on optimising revenue, effective cost control, achieving customer satisfaction and the delivery of high operational standards.

Key Skills & Qualifications

  • History of building high performance teams
  • Seasoned leadership professional from the membership and hotel market
  • History of building strong team engagement
  • The ability to balance costs within a seasonal work force
  • Proven experience of driving financial/commercial performance across complex leisure products
  • In-depth hotel sector experience, with an Operational, Finance or Commercial background
  • P&L responsibility for a resort/hotel
  • Proven history setting and reviewing KPI’s, understanding budgets and forecasts and ability to challenge performance results
  • Financially astute with strong analytical skills
  • Experience with major Capex projects, feasibilities, control, review, and monitoring

Highly desirable skills and qualifications

  • A proven history in delivering outstanding results as a Managing Director (or very experienced GM)
  • A hospitality-related degree or diploma, such as restaurant and hotel management
  • Managed complex settings outside towns and cities
  • Experience working for a major hotel group/ Owner

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

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