Tag: general manager

General Manager – Heidelberg

Posted on by Katherine Wyles

We are seeking an experienced and commercially driven General Manager to lead a flagship hotel located in the heart of one of Germany’s most iconic and international cities.

Refurbished and relaunched in 2023, the hotel features a strong mix of corporate, conference, leisure and F&B business, including an established restaurant, bar, gym and seven meeting rooms. Reporting to the Director of Operations Germany, you will lead a full Head of Department team and be fully accountable for the hotel’s commercial performance, service culture and long-term success.

The role

  • Overall leadership and strategic direction of the hotel
  • Driving revenue, profitability and cost control across all departments
  • Strong focus on sales, revenue management and F&B performance
  • Ensuring brand standards, guest satisfaction and quality metrics
  • Developing, coaching and inspiring a high-performing leadership team

About you

  • Proven General Manager experience in a similar-sized, internationally branded hotel
  • Strong commercial, sales and revenue background with solid F&B expertise
  • Strategic, hands-on leader with excellent people and stakeholder management skills
  • Fluent in German and English

This is an outstanding opportunity to lead a landmark hotel in a highly desirable destination within a global hospitality group.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

General Manager – Bordeaux

Posted on by Katherine Wyles

We are seeking a General Manager to lead the operations of a hotel situated in Bordeaux, France.

As General Manager, you will take full P&L responsibility, leading a talented on-site team across all departments including Operations, HR, Finance, Sales, and F&B. You will represent the property in the local market, drive commercial success, and ensure exceptional guest experiences in line with company  brand standards.

Key responsibilities:

  • Deliver annual budget and business objectives
  • Lead and develop a high-performing team
  • Ensure excellence in operations and customer service
  • Drive commercial growth through proactive sales and revenue management
  • Uphold brand standards and operational efficiency

What we’re looking for:

  • Minimum 2 years’ experience as Director of Operations or Hotel Manager in an internationally branded hotel
  • Strong leadership, communication, and commercial acumen
  • Proven ability to manage budgets, performance, and profitability
  • Fluent in English and French
  • Hands-on, strategic, and motivational leader
  • Previous experience with lifestyle hotel brands

If you’re a passionate hospitality leader ready to make a lasting impact in one of France’s most vibrant cities, we’d love to hear from you.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, Amsterdam – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

Are you ready to take the lead in one of Europe’s most iconic cities? We’re on the lookout for a dynamic General Manager to oversee the operations of two branded hotel properties in the heart of vibrant, picturesque Amsterdam. This is a rare opportunity to shape the future of two high-performing hotels while working with one of Europe’s most respected hospitality groups.

The Role

As General Manager, you will be at the helm, steering both properties to even greater success. This high-impact role is perfect for a hands-on leader with a passion for excellence, a flair for strategy, and a deep commitment to guest satisfaction and team development.

Key Responsibilities

  • Lead and inspire hotel teams to deliver outstanding guest service and exceptional operational standards
  • Drive profitability through efficient staffing, cost control, and strategic upselling initiatives
  • Champion employee engagement through effective leadership, training, and team development
  • Collaborate with the operating company to deliver the annual budget and strategic commercial goals

Key Objectives

  • Elevate the guest experience and brand reputation across both properties
  • Maximise all revenue opportunities and ensure upsell potential is captured at every touchpoint
  • Ensure seamless hotel operations through strong, visible leadership and clear communication
  • Create a culture of excellence where people thrive and service shine

What We’re Looking For

Essential:

  • Diploma in Hotel or Business Administration (recognized Hotel School)
  • Proven General Management experience in an internationally branded hotel
  • Fluent spoken and written English

Preferred:

  • Bachelor’s degree in Hotel Administration or related field
  • Experience managing a branded property
  • Conversational Dutch
  • Experience working both in the Netherlands and abroad
  • Familiarity with MICE (Meetings, Incentives, Conferences, Exhibitions) business

Why Join?

This is your chance to join a globally renowned company that is redefining hospitality across Europe. You’ll work in one of the world’s most exciting travel destinations, with the support of a leading hotel group and the autonomy to make a real impact. If you’re a visionary leader with a passion for performance and people, we want to hear from you.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

General Manager, Sardinia – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

A rare opportunity to lead a world-class resort in one of Italy’s most breathtaking coastal destinations.

We are seeking a highly experienced General Manager with a background in international hotel brands to oversee the operations of a prestigious resort based in Southern Sardinia. This is a hands-on leadership role suited to a commercially astute hospitality professional who balances financial discipline with a deep commitment to service excellence.

You will be entrusted with full operational responsibility, working closely with ownership and stakeholders to deliver an exceptional guest experience while achieving commercial targets.

What you’ll bring: 

  • Proven General Manager experience within a high-end resort or hotel, ideally with both franchise and independent brand exposure
  • Exceptional financial acumen with a strong grasp of P&L, budgeting, forecasting and performance metrics
  • A deep understanding of commercial functions including revenue management, sales & marketing strategy
  • Inspirational team leadership — capable of engaging, motivating and developing high-performing teams
  • Native or fluent Italian and English (spoken and written)
  • In-depth knowledge of multiple geographic hotel markets and seasonal dynamics
  • A natural communicator with strong presentation skills and a collaborative mindset

  • EU citizenship or a valid Italian work visa is essential

Candidate Requirements:

  • Background with a recognised international hotel brand
  • Prior working experience in Sardinia or similar Mediterranean resort markets
  • Hospitality or business degree qualification
  • An entrepreneurial, proactive and decisive management style

 Why This Role?

This is more than a job — it’s a career-defining opportunity to lead one of Sardinia’s most iconic properties, surrounded by natural beauty and supported by a team committed to excellence. You’ll work within a dynamic and strategic environment where your voice matters and your expertise shapes the guest journey.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or all on +44 208 600 1180

 

General Manager, France – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

Are you an experienced Hotel General Manager with a proven track record in leading significant hospitality operations? We are seeking a dynamic and visionary leader to take the helm of a premier branded hotel in one of France’s major cities.

About the Role:

As General Manager, you will oversee the strategic and operational management of a high-profile property with state-of-the-art MICE facilities, including at least 3,000 sqm of meeting space. You will drive commercial success, deliver exceptional guest experiences, and lead a high-performing team in a major European gateway city.

Key Responsibilities:

✔ Lead and inspire a team to achieve operational excellence and financial targets.
✔ Oversee large-scale MICE operations, ensuring seamless execution of conferences and events.
✔ Drive revenue growth through strategic sales, marketing, and brand positioning.
✔ Maintain top-tier guest satisfaction and service standards in a competitive market.
✔ Ensure operational efficiency and compliance with brand standards.

Key Requirements:

🔹 Proven experience as a General Manager in a significant hotel with extensive conference and event facilities.
🔹 A background in a major European gateway city with exposure to international markets.
🔹 Strong commercial acumen with experience in driving revenue and profitability.
🔹 Expertise in managing large-scale MICE operations.
🔹 Exceptional leadership, communication, and stakeholder management skills.

Candidates must be eligible to work in the EU.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, London – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity for a strong leader to be General Manager of a high performing apart hotel  in the City of London.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well-known independently branded, lifestyle property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service and will  thrive working autonomously.

Essential skills and qualifications:

  • An experienced General Manager with lifestyle and on-trend hotels
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar
  • A GM with both rooms and F&B experience. Ability to drive the Maximum amount of profit out of the available spaces over both a ground floor and Mezzanine floor
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business.
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 Highly desirable skills and qualifications:

  • Previous career experience working within an aparthotel and a commercial mindset
  • Earlier career experience working in a city-centre location and lifestyle hotels.
  • Knowledge and experience of Mews (PMS), Duetto (RMS) and TravelClick or Synexis  (CMS) would be desirable

Candidates should be eligible to work in the United Kingdom.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or on +44 208 600 1180

 

General Manager, Barcelona – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

We are seeking an experienced General Manager to manage an internationally branded hotel in the vibrant city of Barcelona.

This is a senior leadership role and offers a great opportunity to take the lead in one of the best regarded hotels in this city, whilst joining one of the most acquisitive hotel investors in EMEA.

Taking full P&L responsibility for this major hotel asset, the successful candidate will need to be a strong, commercial leader who will be capable of building solid relationships with a loyal and competent team in order to continue the success of the hotel in the city.

Key Skills:

  • An experienced General Manager with a minimum of 5 years’ experience managing the key business functions required of a GM in an internationally branded hotel, which would include operations, finance, sales, revenue, and e-commerce
  • Degree or equivalent qualification, preferably in general business or hotel management
  • Success leading a large complex hotel in a gateway city or city influenced by convention business
  • Fluent English and Spanish (Catalan speaker would be beneficial)
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A decisive leader confident in their decision-making skills
  • Ideally candidates would have previous experience working in Spain, and knowledge of the Catalan market

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

 

 

 

 

 

 

 

 

 

General Manager, Milan – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

They now have an opening for a General Manager at one of their hotels in the beautiful city of Milan.

The hotel has recently gone through a major renovation that resulted in the rebranding and repositioning of the property into a high-end 4 star, lifestyle hotel. Offering 200+ beautifully appointed and refurbished rooms and suites, 5 small/medium meeting rooms, a fitness centre, a café, a restaurant and a brand new concept restaurant on the top floor. The hotel offers the perfect location and solution for both the business traveller or leisure stay..

Overview:

One of the most exciting projects for a new General Manager will be to focus on the rebranding and repositioning of the hotel in the market. They are looking for a strong leader who can build a team for a new brand by developing and inspiring his/her team. The goal would be to deliver the annual budget, improve the operational delivery, drive the performance and the launch the property next year. The successful candidate will have the opportunity to join a company that is known for its successes throughout Europe.

Reporting to the report to the Regional Operations Director, the key objectives of the role will be:

  •  Delivering the annual budget through the agreed commercial strategies
  • Hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service
  • Rebranding and repositioning of the hotel
  • Dealing with outsourced companies

Candidate Requirements:

  • An experienced hotelier with minimum 3 years’ experience as a General Manager in an internationally branded hotel
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, corporate and MICE segments, sales and marketing, revenue
  • Good knowledge of F&B
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated firsthand approach
  • Proven history in client negotiations and account strategizing
  • Rebranding and repositioning experience
  • Excellent presentation skills
  • Degree qualification  – desired but not essential

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, Paris CDG – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

We are currently looking for a General Manager for an internationally branded hotel which is located at Paris Charles de Gaulle Airport.

As General Manager, this individual will be responsible for delivering the annual budget through agreed commercial strategies. Candidates should have successful experience in managing all the key business functions required of a GM, including operations, finance, sales, revenue and e-commerce – all in an upscale/luxury branded environment.  A hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service.

Candidate Requirements

  • A highly experienced General Manager with internationally branded hotel groups, minimum 3 years’ experience as General Manager in a medium or large hotel
  • Previous career experience working in a branded city centre or airport property
  • A strong understanding of sales and marketing, revenue and e-commerce
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated hands-on approach
  • Fluent English and French speaker
  • Experience in positively managing a unionized workforce
  • Proven track record in client negotiations and account strategizing
  • Degree qualification – not essential but desirable

For more information or to apply, please contact Guy Lean at mm@madisonmayfair.com or call on +44 208 600 1180

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, London – Position Filled

Posted on by Katherine Wyles

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents and has formed strategic alliances with many of the world’s largest hotel brands.

They now have a vacancy for a General Manager to join one of their properties in London.

Reporting to the Cluster General Manager this is an opportunity to join a company that is known for its successes throughout Europe and to be part of the continued drive for exceptional service and increasing profitability.

Main duties:

  • To be responsible for the dynamic operation of all the hotel operational departments, ensuring facilities are kept to exceptional standards required
  • To drive profitability in the hotel through ensuring premium rota efficiency and thorough control of all operational cost areas
  • To ensure the hotel team are fully trained to the expected elevated level and all direct reports are fully in line with the same goal
  • To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
  • Take a pro-active approach to ensuring the continued long-term success of the Hotel

Essential skills & qualifications:

  • Director of Operations/Hotel Manager experience with internationally branded hotel groups, minimum 3 years’ experience as Director of Operations/Hotel Manager in a comparable size hotel
  • Commercially oriented individual with strong revenue skills
  • Proven track record in delivering consistent and high level of customer service throughout hotel
  • Strong business management acumen in both revenue and cost controls
  • Strong facilitator and driver of engagement within the hotel team
  • Proven leadership skills involving the ability to manage, develop and motivate a head of department team to achieve their objectives
  • A positive hands-on approach
  • Proactive, independent, decisive
  • Strong problem solving

Candidates should be able to legally work in the UK.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

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