Interim General Manager – Milan

We have an interim position for a General Manager, to be based in Milan, who will manage the key business functions of a hotel including operations, finance, sales, revenue and e-commerce.

Set in a commercial area of Milan, the hotel is situated 15 minutes’ drive from Milan Linate Airport and has close transport links to the centre of Milan for shopping and tourist attractions including the Piazza del Duomo and soaring Gothic Milan Cathedral. Featuring just over 400 rooms, the hotel also offers extensive meeting facilities (including an expo centre), a business centre, gymnasium and several dining options.

Key Objectives of the role:

  • Deliver the annual budget through the agreed commercial strategies
  • Drive and support motivation within the on-property team (most of them have been working there for decades)
  • Drive incremental revenues across all departments with key focus in meetings as well as food and beverage
  • Drive consistency and quality standards throughout the year by improve guest satisfaction
  • An entrepreneur yet an individual who will also work collaboratively with the wider leadership team

Candidate Requirements:

  • An existing General Manager
  • Large internationally branded hotel experience
  • Proven leadership skills involving the ability to manage, develop and motivate the executive team to achieve their objectives
  • A positive and motivated hands-on approach
  • Excellent organisational and planning skills
  • Proven display of style characteristics of proactive, independent, decisive
  • Strong financial awareness which turns into real action
  • Fluent in Italian and English
  • Experience of the Italian hotel market

Although this is an interim position the length of the contract is likely to be one year.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Operations – Sardinia

Situated on the beautiful Italian island of Sardinia, we have a vacancy for a Director of Operations to join the team at one of the most sought-after holiday destinations in Europe. The resort is has over 400+ rooms and provides rich, authentic experiences for avid travelers who seek to feel loved, cherished and indulged in a genuine Italian lifestyle, among gold sands and crystal water.

In summary, the successful candidate will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service as well as financial objectives.

Core Objectives of the role:

  • Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.
  • Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
  • Drive and guide financial performance based on established objectvies. Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.

Candidate Requirements:

  • A highly experienced multi-unit or Area General Manager (minimum 3 or 4 hotels), with international hotel brand experience
  • Knowledge of select service brands
  • A strong understanding of commercial functions, sales & marketing and revenue
  • Native or fluent in Italian and English (written and spoken)
  • Proven leadership skills including the ability to manage, develop and motivate a team to achieve their objectives
  • Knowledge of multiple geographic hotel markets
  • Strong facilitator and driver of engagement within the hotel teams
  • A positive and motivated hands-on approach to communication within the business
  • Entrepreneurial, proactive, independent and decisive
  • Must be EU Citizen or in possession of Italian work visa

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

General Manager, Italian Ski Resort – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity for a General Manager to join a luxurious ski resort situated in the Italian Alps. The successful candidate will a strong leader who will inspire their team with the goal to improve the operational delivery and drive overall performance.

The hiring company is well-known throughout Europe and this is a great opportunity to join a company that is known for its success throughout the region.

The property itself has 80 rooms and suites, a world-class spa, a private and in-house ski concierge. As well as being a member of The Leading Hotels of the World, it also has two on-site restaurants including a gourmet Steakhouse and all-day-dining family restaurant, along with two bars and a ski room.

Candidate Requirements:

  • A highly experienced General Manager/Hotel Manager with experience of a seasonal resort business as General Manager in a ski resort
  • Experience in Resort operations
  • Fluent English and Italian speaker
  • A strong understanding of commercial functions, sales and marketing, revenue
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • Proven track record in client negotiations and account strategizing

Highly desirable skills and qualifications

  • Ski resort business in the local region
  • Degree qualification
  • Good knowledge of the Ski tour agents and luxury partners

Compensation is based on experience (Quadro A) along with a housing allowance, company car and an annual bonus.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call +44 208 600 1180

General Manager, Milan – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost 500 hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

They now have an opening for a General Manager at one of their hotels in the beautiful city of Milan.

The hotel has recently gone through a major renovation that resulted in the rebranding and repositioning of the property into a high-end 4 star, lifestyle hotel. Offering 200+ beautifully appointed and refurbished rooms and suites, 5 small/medium meeting rooms, a fitness centre, a café, a restaurant and a brand new concept restaurant on the top floor. The hotel offers the perfect location and solution for both the business traveller or leisure stay..

Overview:

One of the most exciting projects for a new General Manager will be to focus on the rebranding and repositioning of the hotel in the market. They are looking for a strong leader who can build a team for a new brand by developing and inspiring his/her team. The goal would be to deliver the annual budget, improve the operational delivery, drive the performance and the launch the property next year. The successful candidate will have the opportunity to join a company that is known for its successes throughout Europe.

Reporting to the report to the Regional Operations Director, the key objectives of the role will be:

  •  Delivering the annual budget through the agreed commercial strategies
  • Hands-on operator with strong people management skills driving employee engagement and delivering the highest levels of customer service
  • Rebranding and repositioning of the hotel
  • Dealing with outsourced companies

Candidate Requirements:

  • An experienced hotelier with minimum 3 years’ experience as a General Manager in an internationally branded hotel
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, corporate and MICE segments, sales and marketing, revenue
  • Good knowledge of F&B
  • Excellent organisational and planning skills
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • A positive and motivated firsthand approach
  • Proven history in client negotiations and account strategizing
  • Rebranding and repositioning experience
  • Excellent presentation skills
  • Degree qualification  – desired but not essential

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Corporate F&B Director, Italy – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost five hundred hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.  One of their portfolios, based in Italy, features Italy’s most impressive properties and provides rich, authentic experiences for avid travellers who seek a genuine Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure.

They are now seeking a Corporate Director of F & B to join this portfolio with the key responsibility of being able to define the business plan to optimise profitability of the F&B outlets across the portfolio. For this newly created position our client is aiming to identify a creative, entrepreneurial and experienced restaurant and bar management and service specialist to lead and drive the success of the company’s restaurant and bar offering across all of its portfolio assets.

 Candidate Requirements:

  • A hospitality professional that is able to deliver memorable dining experiences that makes guests and team members alike feel special
  • Possession of well-honed commercial instincts and financial management skills
  • Strategic experience within the F&B arena
  • Experience in developing and delivering new F&B concepts
  • Broad F&B exposure having worked in a strategic capacity for a hotel resort
  • Fluent in Italian
  • The ideal candidate will be an international food and beverage expert and have knowledge of F&B trends In Europe

Compensation:

Base salary and incentives will be commensurate with experience under an Quadro A Italian contract

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Managing Director, Milan – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Our client is one of the largest privately held hospitality organisations in the world, with almost five hundred hotels across three continents (US/Canada, Europe & Asia) and has formed strategic alliances with many of the world’s largest hotel brands.

One of their portfolios, based in Italy, is now seeking a Managing Director to manage a diverse portfolio of hotels with revenue approaching €100m and will join a company that is known for its successes throughout Europe. This is a senior leadership position and will be a hands-on operations role with the focus being on the implementation of the company’s strategy.

Key objectives of the role

  • Instilling a broad commercial focus across the complete portfolio of hotels ensuring effective sales and revenue strategies to deliver business growth
  • Excellent leadership capabilities to manage property-based GM’s and work closely with the corporate team
  • Manage a diverse portfolio of hotels ranging from 4-star hotels to luxury boutique properties
  • Create and ensure a quality service and product meets customer expectations

Key skills and qualifications

  • An experienced multi-unit Director or Senior Area General Manager (minimum 3 or 4 hotels complex in nature), preferably with international hotel brand
  • Resort operations experience is desirable
  • A strong understanding of commercial functions, sales & marketing, and revenue
  • Fluent English and Italian speaker
  • Proven leadership skills including the ability to manage, develop and motivate a strong team to achieve their objectives
  • Knowledge of the multiple hotel markets
  • Experience in Italy would be desirable

Excellent Dirigente Compensation package based on experience including Basic salary, company bonus, company car.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Please note that due to the expected level of response, it will only be possible to contact candidates who have the relevant and required level of experience.

General Manager, 5 star hotel, Italy – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have been mandated to find a General Manager to manage the re-branding of a luxury resort in central Italy.

The property is re-branding from an independent hotel to a branded property with an exciting goal to create one of the top spa destinations not only in Italy but also in Europe. We are therefore looking for someone who has experience of managing properties with large spa facilities who can oversee this very special project.

Key Requirements:

  • Experience as a General Manager or Hotel Manager in luxury 5 star spa hotels & resorts
  • International brand experience
  • Fluent English and Italian speaker
  • Re-branding / re-positioning experience

 

General Manager, Italian Resort – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

This is a fantastic opportunity for a strong leader to become General Manager of a well-known resort in Italy.

The ideal candidate should have experience leading a team and managing the daily operation of a large resort. It is a truly unique opportunity to be part of a very exciting project and joining a company which is renowned for its successes worldwide.  Candidates should be fluent in both English and Italian.

Experience 

  • A highly experienced General Manager with minimum 5 years’ experience as General Manager
  • Resort operations experience
  • International brand experience
  • Experience working in properties with large F&B and MICE facilities
  • Fluent English and Italian speaker
  • Strong knowledge of the Italian market
  • A strong understanding of commercial functions, sales and marketing, revenue

 

Resort Corporate Director of Sales and Marketing, Italy – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity to join a successful international organisation in Italy, as Corporate Director of Sales and Marketing. This role will focus on driving and overseeing all sales, marketing, PR, Social Media and Revenue activities for a portfolio of luxury hotels (less than 10) across Italy.

This role will require the individual to travel approximately 60% of their working time.

Only candidates matching the criteria below will be considered:

  • A minimum of 5 years’ experience as commercial leader within a five-star hotel (ideally cluster or portfolio and/or resorts)
  • Strong knowledge of the MICE and luxury segments
  • Experience working for an international hotel chain would be strong advantage
  • Current or previous resort experience
  • Native or fluent in Italian

 

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