General Manager, France – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

Are you an experienced Hotel General Manager with a proven track record in leading significant hospitality operations? We are seeking a dynamic and visionary leader to take the helm of a premier branded hotel in one of France’s major cities.

About the Role:

As General Manager, you will oversee the strategic and operational management of a high-profile property with state-of-the-art MICE facilities, including at least 3,000 sqm of meeting space. You will drive commercial success, deliver exceptional guest experiences, and lead a high-performing team in a major European gateway city.

Key Responsibilities:

✔ Lead and inspire a team to achieve operational excellence and financial targets.
✔ Oversee large-scale MICE operations, ensuring seamless execution of conferences and events.
✔ Drive revenue growth through strategic sales, marketing, and brand positioning.
✔ Maintain top-tier guest satisfaction and service standards in a competitive market.
✔ Ensure operational efficiency and compliance with brand standards.

Key Requirements:

🔹 Proven experience as a General Manager in a significant hotel with extensive conference and event facilities.
🔹 A background in a major European gateway city with exposure to international markets.
🔹 Strong commercial acumen with experience in driving revenue and profitability.
🔹 Expertise in managing large-scale MICE operations.
🔹 Exceptional leadership, communication, and stakeholder management skills.

Candidates must be eligible to work in the EU.

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Operations, Dusseldorf – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are seeking an experienced, highly commercial Director of Operations to lead the continued success of our clients’ German portfolio. Based in Dusseldorf, this is a senior leadership role and offers a fantastic opportunity to join a company that is known for its success in Europe.

Main responsibilities will include:

  • Operational Leadership
  • Strategic Management
  • Budgeting and Financial Management
  • Team Development and Leadership
  • Guest Experience
  • Quality Assurance
  • Communication and Coordination

Candidate Requirements:

  • A degree or diploma in Hotel Management or a related field
  • Experience in international Hotel chain hotels
  • Strong commercial acumen,
  • Passion for interacting with guests
  • Familiarity with 4 or 5-star standards
  • Experience in managing budgets, revenue proposals, and forecasting results
  • Strong leadership skills to effectively manage and motivate the team to achieve high performance and exceed targets
  • Exceptional communication and interpersonal skills
  • Fluent German and English. Proficiency in multiple languages is considered a plus

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1180

Director of Operations – Barcelona

We are seeking an experienced Director of Operations to join the team at an internationally branded hotel in the vibrant city of Barcelona.

The main purpose of the role will be to assist the hotel General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability.

Primary focuses are service quality, operational efficiency, brand standards and guest satisfaction. This is an opportunity to join an entrepreneurial company that is known for its successes throughout Europe and to be part of driving the continued strive for exceptional service and increasing profitability.

Key Skills:

  • High School graduate or equivalent required. Four-year college degree preferred
  • Minimum ten years hotel experience required including seven years of supervisory experience
  • Must have previously held an Executive Committee position
  • Considerable knowledge in all areas of hotel management
  • Significant experience and knowledge of Food and Beverage
  • Managerial skills and decision making
  • Ability to meet deadlines, negotiate contracts of vendors, initiate, complete and finish tasks and projects
  • Good analytical, numerical and planning skills
  • Fluent Spanish and English, both written and spoken

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

General Manager, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have a fantastic opportunity for a strong leader to be General Manager of a high performing apart hotel  in the City of London.

We are seeking a well-rounded, entrepreneurial individual to drive the commercial outcomes and strategic agenda of this well-known independently branded, lifestyle property. This is an exciting and challenging opportunity for a passionate General Manager who has the skill set and experience to drive the business forward and effectively lead an energetic and standards-driven team. The successful candidate will have strong business and commercial acumen with a genuine passion for exemplary service and will  thrive working autonomously.

Essential skills and qualifications:

  • An experienced General Manager with lifestyle and on-trend hotels
  • A team-focused business leader who is able to support, guide, lead, coach and develop the team whilst continuously raising-the-bar
  • A GM with both rooms and F&B experience. Ability to drive the Maximum amount of profit out of the available spaces over both a ground floor and Mezzanine floor
  • Proven record of recruiting hiring and retaining talent (to a team of 30-45 employees)
  • P&L responsibility
  • Current or earlier experience working in branded or soft branded properties
  • Fluent in English
  • Proven record setting and reviewing KPI’s, budgets and forecasts and ability to challenge performance
  • Strong leader able to deliver agreed strategy and improvements across the business.
  • Initiative-taker, capable of handling multi-faceted projects whilst working under pressure
  • Experience with Capex projects

 Highly desirable skills and qualifications:

  • Previous career experience working within an aparthotel and a commercial mindset
  • Earlier career experience working in a city-centre location and lifestyle hotels.
  • Knowledge and experience of Mews (PMS), Duetto (RMS) and TravelClick or Synexis  (CMS) would be desirable

Candidates should be eligible to work in the United Kingdom.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or on +44 208 600 1180

 

Empowering Women in Hospitality

March is synonymous with International Women’s Day, inspiring us to share our insights on gender diversity from our work in networking and mentoring.

With a strong background in networking, our team at HPG is very comfortable navigating crowds, making connections and building relationships. However, we also recognise that not everyone shares this experience and appreciate that working in a crowd of people can feel particularly daunting if it is not something you do regularly. The hospitality industry is built on relationships, and an effective networking strategy can have a significant impact on your career progression.

For female professionals looking to advance their careers, mentorship and sponsorship play a critical role in building confidence to unlock and navigate these career opportunities. However, the access to these opportunities is not always equal, and different individuals experience networking spaces and career advancement in unique ways.

Women often find themselves underrepresented in senior hospitality leadership roles, and those who do succeed in this arena have the additional pressure of vast performance expectations. Understanding how to develop a strong network of influential supporters is often crucial to ensuring equal access to professional growth.

We hope that sharing our insights and experience might help all individuals, regardless of gender or background, reach their full potential in hospitality.

Building Confidence and Connections
Mentorship is a structured way to share expertise and guide others in their career development. It can take many forms, from formal mentorship programmes to informal relationships that develop naturally through networking. In our experience, there isn’t a one-size-fits-all solution as different individuals approach it in their own ways. Some thrive in structured settings, while others benefit from more organic, natural relationship building. More extroverted individuals may find the networking element much easier, while introverts might prefer one-on-one mentorship relationships that grow slowly over time.

For those looking to find or become a mentor, there are excellent platforms available:

  • Inspiring Women in Hospitality – A global initiative that connects and supports professionals across the industry.
  • Institute of Hospitality – Offers a mentorship scheme designed to support hospitality professionals at all career stages.
  • Be Inclusive Hospitality – A platform dedicated to supporting underrepresented groups in hospitality through mentorship, education, and advocacy.
  • Master Innholders – Provides leadership development and mentoring opportunities for professionals in the hotel industry.

While each of these platforms offers a valuable network to explore, none of them can guarantee a perfect match for each mentee. Personality compatibility is essential, and respecting your mentor’s time by knowing and communicating what you want to achieve out of your discussion is crucial to forging a successful mentorship. Ultimately, a mentee has the most to gain from this relationship and should be the driving force behind it.

Navigating Networking
From our experience, expectations of what can be achieved from networking events can differ across genders and personality types. For instance, large-scale networking events often favour people who are naturally outgoing and comfortable introducing themselves to strangers and engaging in broader, more competitive, and transactional networking, that focuses on expanding their contact base and doing deals. Those who prefer more structured, goal-oriented interactions and look to build deeper, more relational connections may find it beneficial to seek out events with pre-arranged mentorship elements or discussion groups.

While these personality types can be found across either gender, the added assumptions and gender biases can also impact these outcomes. The unconscious bias that perceives a natural masculine assertiveness more naturally suited to networking, could manifest itself into situations where women are less likely to be approached at networking events, asked about their family life more than their career achievements, less likely to be taken seriously, and less likely to be introduced to high-level contacts due to their gender.

For networking to be inclusive and effective, organisations should consider how they structure their events. Creating a mix of formal and informal networking opportunities, ensuring gender balance among speakers and attendees, and incorporating elements of structured mentoring or introductions can help level the playing field for everyone.

Sponsorship and Advocacy
While this networking and mentorship can provide guidance and support, it is sponsorship that actively propels careers forward. Sponsors are influential leaders who advocate for their protégés, recommending them for key roles and leadership opportunities. Research suggests that individuals with sponsors are significantly more likely to advance in their careers, highlighting the importance of having someone in your corner who will champion your skills and achievements.

As Naureen Ahmed, Founder of Inspiring Women in Hospitality puts it:

“Sponsorship is what people say about you when you are not in the room.”

Unlike mentorship, sponsorship is often more informal and unstructured, making it less transparent and harder to access. Effective networking plays a crucial role in connecting with potential sponsors, yet women and underrepresented groups can find it more challenging to secure these opportunities. In hospitality, where relationships have such a strong impact on career advancement, this lack of clear sponsorship pathways can disproportionately affect women. Many potential sponsors may unconsciously favour candidates who remind them of themselves, which reinforces existing gender imbalances in leadership roles. Additionally, women are frequently expected to demonstrate exceptional performance to gain the same level of advocacy that men might receive more readily. This should certainly be considered as we strive for more inclusive networking environments.

Creating a More Inclusive and Equitable Industry
If businesses want to foster a strong workplace culture, they should ensure that mentorship, sponsorship, and networking opportunities are accessible to everyone, regardless of gender, personality type, or background.

Some key actions that hospitality businesses can take include the following:

  • Encouraging diverse networking environments – Avoiding exclusive, informal sponsorship networks and ensuring a balance of perspectives in leadership circles.
  • Supporting mentorship and sponsorship initiatives – Providing structured mentorship programmes and creating a culture of advocacy within leadership teams.
  • Recognising different networking styles – Offering a mix of formal and informal networking opportunities to accommodate different personalities and working styles.
  • Prioritising visibility for underrepresented professionals – Ensuring that everyone has access to career-advancing opportunities through open dialogue and transparent promotion processes.

At HPG, we are committed to fostering workplace cultures that support mentorship, advocacy, and leadership development. If you’re looking to enhance your organisation’s people strategy, then please get in touch.

Andrea Shaw
andreashaw@fmrecruitment.co.uk
+44 07714 236 469

Mara Cattaneo
maracattaneo@madisonmayfair.com
+44 20 8600 1180

Tairona Lattanzi
taironalattanzi@fmrecrutiment.co.uk
+44 20 8600 1160

Hospitality Recruitment Researcher – London

Do you have excellent people skills, along with experience working in hotels? Have you considered a career in recruitment?

Madison Mayfair is a boutique hospitality recruitment company, recruiting at senior levels within international hospitality – across operational and commercial disciplines, covering roles throughout EMEA and the UK.

The role of Recruitment Researcher  will be responsible for managing the recruitment process for our key clients – from sourcing candidates, interviewing and managing the process towards each job offer!

We are seeking candidates who are proactive critical thinkers, with the capacity to complete detailed research. Attention to detail is important, as is being able to manage multiple projects.

In return, we offer a strong base salary along with realistic commission and bonus payments – based on both individual and company performance.

Our offices are very close to Victoria station, with on-site cafe, gym and co-working areas .

If you would like to discuss this role, please share your CV with maracattaneo@madisonmayfair.com and we’d be pleased to have an initial conversation.

Candidates should be legally able to work in the UK.

Director of Sales, Sardinia – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an opportunity for an experienced Director of Sales to oversee pro-active and re-active leisure sales at a world-class resort based in Southern Sardinia. The main objective of the role will be to maximise room nights, ADR and total revenue in all properties, through consolidation of the existing markets, penetrating new ones and seeking new business opportunities.

Reporting directly to the General Manager and functionally to Group Director of Sales & Marketing, we are seeking an individual who has the following skills:

  • Excellent knowledge and outstanding track record of incremental success related to luxury leisure trade and MICE sales
  • Must have at least 5 years of experience with an international hospitality brand, minimum 8 years of pro-active leisure and/or MICE
  • A minimum of 3 years in management of sales team within hospitality industry
  • Fluent Italian and English is mandatory. Fluent knowledge of French or German would be beneficial
  • Communicates openly and clearly both verbally and in writing. Pitches information at the appropriate level. Listens to the needs of others before contributing.
  • A passion for sales and target-based performance
  • Excellent business hunter
  • Self-reliant, working with minimal control and direction. Acts on own initiative when appropriate. Takes calculated risks to achieve results.
  • Develops positive working relationships at all levels. Manages conflict effectively. Motivates and inspires others to perform

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 208 600 1169

Cluster Revenue Director, London – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We are searching for a dynamic Revenue Director with a track record of developing and implementing pricing and revenue optimization strategies to maximise revenue and profitability of two central london hotels.

The primary purpose of this position is to monitor all business mix thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create.

This is a challenging position within the commercial team, where the Director of Revenue will be responsible for managing the two hotels directly and overseeing the reservations teams on property.

Candidate Requirements:

  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market or similar environment
  • Ability to analyse data
  • Ability to prioritise tasks & to manage workload using own initiative
  • Excellent computer skills
  • Strong communication (both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
  • Previous experience in hotel, travel & tourism, service sector
  • Bachelors or Masters degree in a relevant field or equivalent combination of education and work- related experience
  • Ideally possess 5+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment
  • Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

Director of Business Development, MICE – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an great opportunity for a Director of Business Development, MICE to join one of the largest privately-held hospitality organisations in the world.

Position Overview

The Director of Business Development MICE will be responsible for leading and directing the development  and implementation of strategic sales and marketing plans and initiatives to deliver outstanding revenue and profitability from an established Account portfolio and through acquiring new business. The portfolio of branded hotels are in key cities spanning 8 countries across Europe. The positon does not have a fixed office base, which means the role can be carried out from any one of the 8 key European cities.

Although this role has no direct reports, good relationships with the hotels is paramount as there will be day to day involvement with GM, DOS, Revenue and GCE Departments. The DBD Mice will work closely with the brand to develop and implement strategies to maximize revenue from MICE clients and channels.

Key Obligations

  • Build & maintain relationships with the brand, internal stakeholders and clients
  • Account Management of Strategic MICE Accounts
  • Account Management of Agent Accounts
  • To deliver growth in Account Managed Portfolio
  • To deliver New Business Target
  • To facilitate the Trade Show Calendar for the MICE segment, liaising with on property DOSM to support

Candidate Requirements

  • Must be proficient in writing, speaking and negotiating in English
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of sales skills
  • Ability to analyse data and establish appropriate action plans
  • Ability to priorities tasks & to manage workload using own initiative
  • Min 5-years Hospitality Sales Experience
  • Strategic Account Management Experience
  • Excellent Presentation and Negotiation Skills
  • Commercial attitude and proactive approach
  • Self-motivated with highly competitive mind-set
  • Foreign language skills preferred

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

General Manager, Manchester – Position Filled

This job opening has now been filled. Please check our latest job opportunities here

We have an excellent opportunity for an experienced Hotel General Manager to be at the helm of one Manchester’s luxury hotels, which is situated in the heart of the city.

This role will suit an individual who has a highly commercial mind-set, a charismatic personality and will be a true leader who inspires and motivates their team and colleagues to achieve their goals and in turn manage performance levels and nurture the development of team members.

This is a senior leadership role and a fantastic opportunity to join an international company that is famed for its successes throughout Europe and to be part of the continuing drive for exceptional service and increasing profitability.

Candidate requirements

  • An experienced General Manager with internationally branded hotel groups, minimum 5 years’ experience as General Manager (not in their first role as a GM)
  • Proven leadership skills involving the ability to manage, develop and motivate a strong executive team to achieve their objectives
  • Proven track record in delivering consistent and high level customer service, delivering financial results and being able to demonstrate the results
  • A commercial mind-set
  • A strong understanding of sales and marketing function including establishing overall strategy and actions to support its implementation including experience in negotiating experience
  • A strong understanding of e-commerce functionality and revenue within hotel market
  • A positive and motivated hands-on approach
  • Proactive, independent, decisive

Highly desirable skills and qualifications

  •  Good knowledge of the local market with previous experience working in a city centre  hotel within Manchester
  • Previous career experience working in a branded city centre property
  • Excellent presentation skills

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 208 600 1180

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