Director of Operations – Zurich

Working with our Swiss recruitment partner, we are looking for an experienced Director of Operations to be based in our client’s hotel in Zurich.

Reporting to the General Manager, the successful candidate will be responsible for the planning, organization and management of the operational departments of Front Office, F&B Service, Kitchen and HSK (Outsourced Partner) through communication, coordination and cooperation between the departments.

Main responsibilities will include:

  • Operational Leadership
  • Strategic Management
  • Budgeting and Financial Management
  • Team Development and Leadership
  • Guest Experience
  • Quality Assurance
  • Communication and Coordination

Candidate Requirements:

  • A degree or diploma in Hotel Management or a related field
  • Experience in international Hotel chain hotels
  • Strong commercial acumen, preferably with experience as Food and Beverage Manager and/or Rooms Management
  • Passion for interacting with guests
  • Familiarity with 4 or 5-star standards
  • Experience in managing budgets, revenue proposals, and forecasting results
  • Strong leadership skills to effectively manage and motivate the team to achieve high performance and exceed targets
  • Exceptional communication and interpersonal skills
  • Fluent German and English. Proficiency in multiple languages is considered a plus

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

 

 

 

 

 

Director of Sales & Marketing, Zurich

Working with our Swiss recruitment partner, we are looking for an experienced Director of Sales & Marketing to be based in our client’s hotel in Zurich.

The DoSM will be responsible for leading and directing the development and implementation of strategic sales & marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The purpose of the role is to proactively position and market the property; manage the marketing budget to enable development of hotel specific campaigns, promotions, collateral, etc. to drive revenue and meet business objectives.

Candidate Requirements:

  • Proficient in writing, speaking and negotiating in English and German
  • Requires good communication skills, both verbal and written
  • Extensive knowledge of revenue management
  • Knowledge of hotel and competitive market
  • Ability to analyse data
  • Ability to priorities tasks & to manage workload using own initiative
  • Foreign language skills preferred
  • Previous experience in hotel, travel & tourism, service sector
  • Previous experience in leading a team
  • Preferably a DoSM today or if not the title has strong experience
  • Team player – with a sense of humour even in the face of adversity!

For more information or to apply, please contact Mara at mm@madisonmayfair.com or call on +44 20 8600 1169

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