General Manager – Devon

Situated in rural Devon, our client is seeking an experienced and motivated General Manager who has a passion for creating exceptional guest experiences.

With accommodation featuring hotel bedrooms, cottages and lodges there is something here for everyone – and four legged friends are also most welcome. The property also features superb dining and leisure facilities ensuring an enjoyable time is had by all.

Role and Responsibilities:

As General Manager, you will be responsible for the overall management and operation of the hotel, ensuring that our guests are provided with a memorable and extraordinary stay. Your key responsibilities will include:

• Leadership: Inspire, lead, and manage a diverse team of staff across various departments including front office, housekeeping, food and beverage, and events.
• Guest Experience: Maintain the highest standards of guest service and satisfaction, consistently exceeding expectations to ensure repeat business and positive reviews.
• Operations: Oversee all operational aspects of the hotel, including budgeting, revenue management, procurement, and maintenance to ensure smooth daily operations.
• Marketing and Sales: Develop and implement strategies to drive revenue growth, including targeted marketing initiatives, partnerships, and innovative promotional activities.
• Staff Development: Foster a positive work environment that encourages professional growth and development among staff members, ensuring a cohesive and motivated team.
• Quality Assurance: Maintain and enhance the hotel’s reputation for excellence by ensuring the quality and consistency of services provided.
• Compliance: Ensure compliance with all legal and safety regulations, as well as company policies and standards.
• Relationship Building: Cultivate strong relationships with guests, suppliers, local businesses, and the community to enhance the hotel’s reputation and business opportunities.

Candidate Requirements:

• Experienced General Manager with a proven track record of success in a leadership role.
• Strong understanding of hotel operations, revenue management, and guest service standards.
• Excellent communication, interpersonal, and leadership skills.
• Financial acumen and experience in budgeting, cost control, and revenue optimization.
• Ability to make quick decisions and solve problems in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office suite.
• A degree in Hospitality Management or a related field is preferred.
• A passion for delivering exceptional guest experiences and an eye for detail.

The salary is commensurate with experience and our client is able to offer this role as a live-in position.

For more information or to apply, please contact Guy at mm@madisonmayfair.com or call on +44 20 8600 1182