General Manager – Devon
Situated in rural Devon, our client is seeking an experienced and motivated General Manager who has a passion for creating exceptional guest experiences.
With accommodation featuring hotel bedrooms, cottages and lodges there is something here for everyone – and four legged friends are also most welcome. The property also features superb dining and leisure facilities ensuring an enjoyable time is had by all.
Role and Responsibilities:
As General Manager, you will be responsible for the overall management and operation of the hotel, ensuring that our guests are provided with a memorable and extraordinary stay. Your key responsibilities will include:
- Leadership: Inspire, lead, and manage a diverse team of staff across various departments including front office, housekeeping, food and beverage, and events.
- Guest Experience: Maintain the highest standards of guest service and satisfaction, consistently exceeding expectations to ensure repeat business and positive reviews.
- Operations: Oversee all operational aspects of the hotel, including budgeting, revenue management, procurement, and maintenance to ensure smooth daily operations.
- Marketing and Sales: Develop and implement strategies to drive revenue growth, including targeted marketing initiatives, partnerships, and innovative promotional activities.
- Staff Development: Foster a positive work environment that encourages professional growth and development among staff members, ensuring a cohesive and motivated team.
- Quality Assurance: Maintain and enhance the hotel’s reputation for excellence by ensuring the quality and consistency of services provided.
- Compliance: Ensure compliance with all legal and safety regulations, as well as company policies and standards.
- Relationship Building: Cultivate strong relationships with guests, suppliers, local businesses, and the community to enhance the hotel’s reputation and business opportunities.
- Experienced General Manager with a proven track record of success in a leadership role.
- Strong understanding of hotel operations, revenue management, and guest service standards.
- Excellent communication, interpersonal, and leadership skills.
- Financial acumen and experience in budgeting, cost control, and revenue optimization.
- Ability to make quick decisions and solve problems in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office suite.
- A degree in Hospitality Management or a related field is preferred.
- A passion for delivering exceptional guest experiences and an eye for detail.
The salary is commensurate with experience and our client is able to offer this role as a live-in position.
For more information or to apply, please contact Guy at email@example.com or call on +44 20 8600 1182